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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Damaged order on arrival. Multiple online enquiries and email sent. No reply. Customer service telephone line does not answer. Terrible experience. Customer service non-existent. Sent glass lamp shade... Ver más

Valorada con 5 estrellas sobre 5

Easy order process, goods arrived way ahead of schedule, well packaged etc. Very good value, hassle free ordering. Good quality lights, installation easy for diy-er and already looking at or... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Apple Headphones arrived sooner than expected for standard delivery and we’re as described original Apple headphones that didn’t need Bluetooth. I had tried cheap versions but outgoing sound on call... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Dickens Direct have a great range of products at great prices. The quality of the products are excellent. The website is very user friendly and checkout was straight forward. I was really surprised... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de accesorios para teléfonos celulares

Escrito por la empresa

With over 13 years of expertise, we proudly specialize in providing exceptional drop shipping services to numerous brands and companies, helping them expand their business horizons and conquer new markets across the globe. We understand the importance of staying ahead in a fast-paced and ever-evolving industry. That's why we curate an extensive collection of the latest gadgets and smart lights, sourced from renowned manufacturers and trusted suppliers. Whether you're a tech enthusiast seeking the latest trends or a business owner looking to enhance your product offerings, we have the perfect solution for you.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

137 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 50% de las opiniones negativas

Suele tardar más de 1 mes en responder

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Quick delivery

As described and arrived quickly as per delivery method chosen

23 de abril de 2025
Opinión espontánea
Logotipo de Dickens Direct

Respuesta de Dickens Direct

Dear Amine,

Thank you for your positive feedback, which is very valuable for us.

We hope to see you again with us.

Kind Regards,
James
Customer Relations

Valorada con 2 estrellas sobre 5

I ordered a light that was advertised…

I ordered a light that was advertised as dimmable but after cutting my ceiling to make it fit I found it was not dimmable . I bought a special dimmable switch and it still did not work. I went on the website to ask why but unable to navigate to contact anyone. The only thing I could do was return it but at a cost. The light was cheap so I took a hit and put it in the garage and bought a more expensive one from a local store that worked

9 de abril de 2025
Opinión espontánea
Logotipo de Dickens Direct

Respuesta de Dickens Direct

Hi,

We apologize for the inconvenience this may have caused.

Please contact us via email and we will assist you to the best of your satisfaction.

Kind Regards
James
Customer Care

Valorada con 5 estrellas sobre 5

Great seller

Great seller, smooth transaction.

10 de abril de 2025
Opinión espontánea
Logotipo de Dickens Direct

Respuesta de Dickens Direct

Hi,

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
James
Customer Relations

Valorada con 4 estrellas sobre 5

Item was as described

Item was as described, good value and looks well when installed. Only issue I had was adjustment of the sensor sensitivity as the instructions were a little misleading. The cover flips down from the top like an eyelid. Instructions make it look like it rotates.

24 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast delivery

Fast delivery

17 de enero de 2025
Opinión espontánea
Logotipo de Dickens Direct

Respuesta de Dickens Direct

Dear Constantin,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
David
Customer Relations

Valorada con 5 estrellas sobre 5

As advertised

It was prompt, easy to use. Just what I needed

4 de enero de 2025
Opinión espontánea
Logotipo de Dickens Direct

Respuesta de Dickens Direct

Dear Margot,

Thank you so much for your review

We hope to see you again with us.

Kind Regards,
David
Customer Relations

Valorada con 5 estrellas sobre 5

Great alarm

Bought a light alarm from Dickens direct as my mum wasn't sleeping too well and she loves it .thank you from mum and myself.

25 de diciembre de 2024
Opinión espontánea
Logotipo de Dickens Direct

Respuesta de Dickens Direct

Hi,

Thank you so much for your review

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Valorada con 5 estrellas sobre 5

Product was as discribed

12 de diciembre de 2024
Opinión espontánea
Logotipo de Dickens Direct

Respuesta de Dickens Direct

Hi,

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Valorada con 5 estrellas sobre 5

Night light

Delivered on time and product exceeded my expectations. Ideal👍

3 de enero de 2025
Opinión espontánea
Logotipo de Dickens Direct

Respuesta de Dickens Direct

Hi,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Valorada con 5 estrellas sobre 5

Good service & items value for money

Good service & items value for money - would use again - thanks 👍

10 de diciembre de 2024
Opinión espontánea
Logotipo de Dickens Direct

Respuesta de Dickens Direct

Hi,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Valorada con 1 estrellas sobre 5

Very poor communication and customer service

Bought lights took the money but no communication at all. Didn’t know if the order had gone through so bought replacements then out of nowhere the lights arrived. Website states return form in parcel what a surprise it wasn’t after contacting them 5 times and each time promised to email returns I am still left with lights.

6 de diciembre de 2024
Opinión espontánea
Logotipo de Dickens Direct

Respuesta de Dickens Direct

Hi,

We apologize for the inconvenience this may have caused.

Please contact us via email and we will assist you to the best of your satisfaction.

Kind Regards
Dave
Customer Care

Valorada con 4 estrellas sobre 5

Quality of the product was good

Quality of the product was good
Fast delivery service
Easy to order

4 de diciembre de 2024
Opinión espontánea
Logotipo de Dickens Direct

Respuesta de Dickens Direct

Hi,

Thank you so much for your review

We hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Valorada con 3 estrellas sobre 5

SATISFIED

I was disappointed with the quality of the actual product, but this company delivered quickly and issued me a refund quickly, so I would say Dickens Direct is a trustworthy company.

29 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good service

Simple to use website, fair prices and quick delivery

18 de octubre de 2024
Opinión espontánea
Logotipo de Dickens Direct

Respuesta de Dickens Direct

Dear Charlie,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Jhon
Customer Relations

Valorada con 5 estrellas sobre 5

Good sensor security light for the price…

Good sensor security light for the price, much smaller than I expected (I should have checked the dimension). Minimal instructions. Fast delivery.

11 de octubre de 2024
Opinión espontánea
Logotipo de Dickens Direct

Respuesta de Dickens Direct

Dear Keith,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
David
Customer Relations

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