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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Received the lights I ordered, they are great quality, at a good price and delivered quickly. When I opened the GU10 bulbs included they were cool white not the warm white I'd ordered. Contacted Thel... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Customer service responded quickly to my enquiries regarding my order. If I'm honest it's the product that' no so great. The mirror is ideal for travel as it folds away but the quality is cheap plasti... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The under-counter strip light wouldn't charge and so obviously didn't work. After contacting the company, and asking for a refund, they asked for a photograph - which I sent immediately. T... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The sun powered lights (2) have provided a lovely space to sit during the evening under my gazebo. The lights provide ample light to read at 100% and an nice ambiance at 25%. Using the remote control... Ver más

La empresa ha respondido


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4,1

Muy bueno

TrustScore: 4 sobre 5

88 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 85% de las opiniones negativas

Suele tardar más de 1 mes en responder

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Courier failed to ensure package…

Courier failed to ensure package reached me as customer. TheLights4U customer service were contacted via 4 attempted emails, 2 phone calls... Promise made to investigate with the courier and then get back to me. No contact then made. No answer on the customer service phone line and no ability to leave a message. I'm out of pocket, with no product and no recourse to pursue currently. Avoid.

26 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Date ordered approximate . I orded a pair of wall lights and a…

I orded a pair of wall lights and a ceiling light. They were a reduced price so want sure whether they would look as good as advertised.
The delivery was quick. I had to wait for electrician to put them up for me. He was very complimentary about them when he saw them lit up.

We love them much nicer than expected. Would definitely recommend to others.

20 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Just what I wanted for lighting in my Garden

I ordered the outside lights for my husband fir Christmas and it turned out I needed more. It was so easy to order another length that actually join together.
Both deliveries were very quick and efficient and I now have a lovely garden with perfect lighting. I wouldn't hesitate to order again from this company

14 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful customer service

Firstly the lights sent were not as described (ip54 rated instead of ip65). I contacted the company numerous times before they agreed to refund my money plus all postage costs.

Eventually (after many times trying to contact them) they did refund the original costs but I am still awaiting the return postage. They do not reply to emails.

These lights were bought to put up for Christmas & i'm still trying to sort it out at the end of February

1 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good product at a affordable price

Very pleased with the lights I purchased from this company. They were easy to order and delivered on time and at a very good price. I had a slight issue with some minor damage to one of the fittings but this has been resolved amicably. I would recommend this company

17 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Larger and smaller lights

I ordered a couple of larger lights and was really happy with them,they give a brilliant bright white light,
I told my friend and ordered her some as well.
Quick delivery as well.
They look much nicer when on the ceiling than in the box.

4 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A top service from a top company

A top service from a top company, packed and delivered very promptly and a quality product.Recommended.

15 de noviembre de 2025
Opinión espontánea
Logotipo de Thelights4u

Respuesta de Thelights4u

Dear Nutty ,

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Valorada con 5 estrellas sobre 5

Great Service.

The customer service was great nothing was to much trouble.

12 de diciembre de 2025
Opinión espontánea
Logotipo de Thelights4u

Respuesta de Thelights4u

Dear Malcolm

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Valorada con 5 estrellas sobre 5

Outdoor garden lights …

I’ve had lots of lights from this company always delivered quickly and in great condition. They were exceptionally well priced and I’m delighted with them. Recommended.

1 de noviembre de 2025
Opinión espontánea
Logotipo de Thelights4u

Respuesta de Thelights4u

Dear Fiona Khan

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Valorada con 3 estrellas sobre 5

Cheap & disappointing

Customer service responded quickly to my enquiries regarding my order. If I'm honest it's the product that' no so great. The mirror is ideal for travel as it folds away but the quality is cheap plastic and the light is not bright enough to be useful. I would have returned it but I don't want to pay further postage costs. I'll probably use the mirror on holiday but it's no good for everyday use. Fairly disappointed. Had a response from the xompany thanking me for my positive response. I am not sure they read the whole review??!!

7 de enero de 2026
Opinión espontánea
Logotipo de Thelights4u

Respuesta de Thelights4u

Hi Joolie,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Valorada con 1 estrellas sobre 5

Purchased a ceiling light and it was…

Purchased a ceiling light and it was never delivered. Contacted the company to return some festoon lights (showing photographic evidence of their delivery) whilst highlighting the ceiling light had not been delivered. They said it was delivered on the 23rd December, so I asked for evidence. They replied with a delivery note from the courier, without a signature, or photographic evidence of the item being received by someone, or placed at my house. So my concern is the item was delivered to the wrong address or something else more concerning happened to it. Either way I do not have what I paid for. The overall cost of my purchase was £124. Only £25 was returned for the festoon lights. The remainder has not been processed as the supplier says it has been delivered. However, I have repeatedly informed them it has still not been delivered. I have asked for photographic evidence or a signature but they have not responded. I am now looking to officially recoup my money. Not impressed with how this has been handled considering I needed this light prior to Xmas as it was the only one both my partner and I agreed upon.

23 de diciembre de 2025
Opinión espontánea
Logotipo de Thelights4u

Respuesta de Thelights4u

Hi,

We apologize for the inconvenience this may have caused.

Please contact us via email and we will assist you to the best of your satisfaction.

Kind Regards
Dave
Customer Care

Valorada con 1 estrellas sobre 5

Fraudsters stop ordering

Ordered some lights , were never delivered and when i started calling them they said its already delivered which i never got and my money was taken . When asked for proof they sent me a picture of another parcel with a different name altogether. Now they are not answering my calls for a refund. Don’t order from them they together with Evri they postal partners are committing FRAUD. Stop ordering from these people. I lost my money and warning you don’t fall for them.

7 de noviembre de 2025
Opinión espontánea
Logotipo de Thelights4u

Respuesta de Thelights4u

Hi,

We apologize for the inconvenience this may have caused.

Please contact us via email and we will assist you to the best of your satisfaction.

Kind Regards
Dave
Customer Care

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