We’ve been using DSD for a very long time and throughout that period John has been our delivery person. He is totally reliable and a very friendly character, who is a credit to DSD. We started by buyi... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Tonight we had the cod witch was so pumped up with water when frozen,after defrosting it was half the size,then after cooking in foil with lemon,butter and pepper it did shrink again,so will not be or... Ver más
La empresa ha respondido
Excellent food, fish & meat are exceptional, you get what you pay for & if you are not happy they will give you a refund. All food is of a very high standard & an excellent service right from delivery... Ver más
La empresa ha respondido
We’ve bought from DSD since Martin Lahe first arrived on our doorstep over 17 years ago. Always courteous and cheerful and undoubtedly a great asset to DSD. We chat about our families before he show... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Dining Solutions Direct. Dining Solutions Direct (DSD Food Group) is a UK food delivery business headquartered in Wellington, Somerset, specialising in high-quality frozen food, sold with personal service direct to customers’ doors. We have built our reputation around friendly, knowledgeable service, consistent product quality, and making it easier for busy households to keep their freezer stocked with great-tasting food. We operate as a UK limited company and work through a growing network of local distributors who serve customers in person, building long-term relationships rather than relying on one-off online transactions. That personal approach is a big part of what makes DSD different. Many of our customers have been with us for years and value being able to deal with someone who knows their preferences and can recommend products that suit their household. Our range includes a broad selection of frozen fish, seafood, chicken, meat products, ready-to-cook meals and family freezer favourites, with popular lines often including products such as prawns, sea bass, chicken kievs, salmon and other easy midweek meal options. Customers regularly tell us they value the quality, convenience and reliability of our service, especially when life is busy, and they want good food available at home without the hassle of shopping around. What sets us apart is the combination of doorstep convenience and personal service. We are not just a faceless online retailer or supermarket freezer aisle. Our team takes time to explain the products, recommend suitable options, and help customers choose food that works for their family, freezer space and routine. We focus on quality products, repeat service and building trust over time. If you need support, product advice or help with an order, customers can contact DSD directly through our normal business contact channels. We aim to provide responsive, helpful service both at the point of sale and afterwards. At DSD, we believe good food and good service still matter. Our goal is simple: to deliver quality frozen food with a personal touch.
Escrito por la empresa
- Dining Solutions Direct delivers restaurant-quality meat and fish straight to your door, at prices that make sense. We specialise in premium frozen produce, personally delivered by dedicated local distributors who get to know you and your preferences. No subscriptions, no gimmicks, just consistently great food, reliable service, and customers who order again and again because it’s worth it.
Información de contacto
Unit 8F Greenham Business Park, Greenham,, TA210LR, Wellington, Reino Unido
- 01460 259873
- customersupport@diningsolutionsdirect.com
- diningsolutionsdirect.com
4,6
Excelente
284 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 mes
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The products undoubtedly look and…
The products undoubtedly look and probably are very good quality. A young lad quietly spoken came to the door. He seemed quite nervous and had a script to speak. I went to the van and the real fast talking lad took over. He. Showed me everything very professionally. He was pleasant and personable. But I did feel obliged to buy something and ended up buying stuff for my bbq despite me telling him several times I didn’t have freezer room and couldn’t afford to bulk buy. I ended up spending £100 which I really don’t want to spend. Good sales? Or pressure selling?
19 de junio de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Thank you for taking the time to leave a review, Liz. We're really sorry to hear that you felt pressured during your visit - that is absolutely not the experience we want our customers to have. We take feedback like this very seriously and will be looking into it. If you'd like to discuss your order or have any concerns, please don't hesitate to get in touch with us directly. We'd love the chance to make things right.
excellent service in explaining the…
excellent service in explaining the different products on 18/6.
2 beautiful meals over the last 2 nights - the angus beef pies and the salmon. Excellent quality - very tasty
19 de junio de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Thank you, John! The Angus beef pies and salmon are both fantastic choices - so glad they hit the spot over the last two nights. It's great to hear you had such a good experience on the 18th. Hope you enjoy everything else too!
Respuesta de Dining Solutions Direct
Thank you, Carly! We'll pass your kind words on to Ryan - he'll be really pleased to hear this. So glad you're enjoying the food!
a great product enjoyed it( haddock fillets)
a great product enjoyed it very much
17 de junio de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Thank you, Peter. We’re really pleased to hear you enjoyed the haddock fillets so much. We always aim to provide great-quality products, so your feedback is much appreciated.
Very cheerful and knowledgeable…
Very cheerful and knowledgeable salesman, wasn't pushy but gave me time to think and decide. Bought one box and cooked some tonight - really good quality and excellent flavour.
13 de junio de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Thank you, Lesley. We’re really pleased to hear you had such a positive experience and that our salesman gave you the time and space to choose without any pressure.
It’s great to know you enjoyed your first box and found the quality and flavour excellent. We really appreciate your feedback and hope you enjoy the rest of your order.
Nice salesman not fab product.
The salesman was nice and he was training someone, not really a problem with the salesperson. But I think the product wasn’t up to my standard and expectations. I think I make better fishcakes and the haddock wasn’t very flavoursome. Hence 3 stars.
12 de junio de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Thank you for your feedback. We’re pleased to hear you had a positive experience with our salesman and that the training visit did not affect the service you received.
We’re sorry to hear that the products did not meet your expectations, particularly the fishcakes and haddock. We always aim to provide high-quality food with great flavour, so we’re disappointed that this was not your experience on this occasion.
Your comments are really useful and will be passed back to the team for review. Thank you again for taking the time to share your honest feedback.
Great quality and very friendly guy.
15 de junio de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Thank you for your lovely review. We’re really pleased to hear you enjoyed the quality of the food and had a friendly experience. We really appreciate your support.
Tom was courteous and patient16
Tom was courteous, personable and spent time showing us the products. He was also very patient and waited while we assessed the freezer space available. We have not yet had the opportunity to try the chicken and king prawns we bought, but they looked very good.
16 de junio de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Thank you for your lovely review. We’re really pleased to hear that Tom was courteous, personable and patient while showing you the products.
We hope you really enjoy the chicken and king prawns when you get the chance to try them, and we very much appreciate your support.
Tasty haddock florentine
I enjoyed the haddock florentine. A nice piece of tasty fish with a delicious sauce. What makes it special is that the coating didn’t become soggy or burnt thanks to the freezing method, it remained crisp. Thank you David
30 de mayo de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Thank you, Christopher, for your lovely review.
We’re really pleased to hear you enjoyed the Haddock Florentine and that the fish, sauce and crisp coating all hit the mark. That’s exactly what we aim for with our freezing method, quality food that cooks properly without losing texture or flavour.
David will be delighted with your kind words. Thanks again for your support.
Cagdas visited our house today and…
Cagdas visited our house today and talked / showed us through all the different products on offer. He was very polite, very professional and knowledgeable about everything. Very impressed and we’re looking forward to trying out our first purchase!
13 de junio de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Thank you for your kind review, Paul.
We're delighted to hear that Cagdas provided such a professional and informative experience. We pride ourselves on offering knowledgeable advice alongside our range of quality products, so it's great to know he made such a positive impression.
We hope you thoroughly enjoy your first purchase and look forward to serving you again in the future.
The food looks amazing
The food looks amazing - David was very knowledgeable and the choice and variety of foods was excellent. The only problem was to decide what to buy. It’s good to know that there is good quality food you can see and buy at your doorstep.
9 de junio de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Thank you so much for your lovely review.
We’re really pleased to hear that the food looked amazing and that David was knowledgeable and helpful. It’s great to know you enjoyed the choice and variety available.
We completely agree, sometimes the hardest part is deciding what to buy! We’re delighted you appreciated being able to see and choose good quality food right at your doorstep.
Thanks again for your kind words.
First order results
There are a lot of good reviews as well as bad ones, so I'll try to give perspective. It's true that cold calling can be annoying, but I find a simple thanks I'm not interested should be enough, however, this sounded interesting. The food on offer is advertised as premium, so that will imply a higher price, so with that in mind....Aaron called at the door, he was stood well back, introduced what he was doing and because it was food, I decided to hear him out. He showed me various offerings frozen in boxes and decided on the fancy looking lamb parcels. There were 10 in the box so £6.50 each, not cheap, so we are expecting a premium experience. My wife and I had a pie each and they both cooked well. They came out a nice golden colour, cooking instructions and ingredients are on the box, the lamb was generous and tender, good flavour and enough gravy in the pie. Was it worth £6.50? Maybe, but good meat isn't cheap, the pie was presented well and we both are looking forward to the next one, so far, so good. There's a possibility we may buy again and try something else.
1 de junio de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Thank you for taking the time to leave such a fair and balanced review.
We really appreciate you giving Aaron the opportunity to introduce himself properly, and we’re pleased to hear he was respectful at the door and gave you the space to decide whether you wanted to hear more. That is exactly how we expect our representatives to conduct themselves.
We’re also delighted that you and your wife enjoyed the lamb parcels. They are one of our more premium products, so we completely understand your point on price. We always want customers to feel they are getting quality, flavour and good value for what they buy, not just a fancy box with delusions of grandeur.
It’s great to hear they cooked well, had plenty of lamb, good flavour and enough gravy. We’re pleased your first order has been a positive experience, and we hope you enjoy the rest of the box just as much.
Thank you again for your honest feedback, and we hope to serve you again in the future.
Kind regards,
Dining Solutions Direct
Below average meat for above average price
Below average meat for above average prices. The lad who came to my door was polite and well-mannered. From this point on the positives end. I was taken by surprise and ended up buying a box of rump steaks for £82 and change. Based on weight it works out to £40 per kilo which is an extra premium price for a cheaper cut of meat. I knew i screwed up before he even left but I'm an agreeable person and i think this is 95% of their strategy: to surprise nice agreeable people in their homes on a day off work or an evening. The steaks themselves are not tasty at all even when panseared with garlic butter to my preferred doneness level. If I bought this for way cheaper at LIDL or Aldi I'd still not be pleased because even for a relatively cheap cut it's still not up to par. Even at discount grocery shops the meat is better quality especially if you buy fresh not frozen. Before a rep of theirs tells me about how to properly cook a steak, save it. I know my way around a steak, I know how to pansear, sous vide and grill a good steak. Your product is subpar. The lad quickly pulled out a tonne of boxes and I think that's another strategy: look how much work I've done and how many products I've shown you, you should feel obligated to buy something. Now I'm stuck with another 8 steaks I will dread eating. I will make something like tacos or mince out of it, do not even attempt to cook it rare or medium rare like i would with most steaks, the taste is not good. You should be ashamed of yourselves peddling this in neighbourhoods. I cannot comment on the fish because I did not buy it and god forbid I ever deal with this company again.
Edit: on the advice of the rep who responded to my review, in emailed the customer support 6 days ago. I have not had any acknowledgement yet. As of today, it is 14 days exactly since the purchase which is the cutoff date for returns.
2 de junio de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Thank you for taking the time to leave your feedback.
We are genuinely sorry to hear that you were disappointed with both the product and the overall experience. While we are pleased that you found our representative polite and well-mannered, we are concerned that you felt under pressure or caught off guard during the visit. That is not how we want customers to feel.
We also take your comments about the rump steaks seriously. We are proud of the quality of our products, but we fully accept that on this occasion they did not meet your expectations. Taste and value matter, and if a customer feels let down, we need to listen rather than dismiss it.
We do offer a satisfaction guarantee, so we would like the opportunity to put this right for you. Please contact us directly with your details and order information so we can look into this properly and arrange an appropriate resolution,
We are sorry again that your experience with us was not a positive one, and we appreciate you bringing this to our attention.
Kind regards,
Dining Solutions Direct
I have been a customer of Dining…
I have been a customer of Dining Solutions for over 10 years. Antony (1519) regularly brings new food products for me to try.
All products bought over this long period have been of high quality and generally works out cheaper than supermarket. All products come with suggested cooking details, which if followed give great results.
4 de junio de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Thank you for your continued support over the last 10 years.
We’re really pleased to hear that you’ve consistently enjoyed the quality of our products and found them to offer good value compared with supermarket alternatives. That kind of long-term feedback means a great deal to us.
It’s also lovely to hear your comments about Antony. He will be delighted to know that his regular visits and product recommendations are appreciated.
Thank you again for your loyalty and for taking the time to leave such a positive review.
Kind regards,
Dining Solutions Direct
Fantastic products
The fish and meat dishes from this company are amazing. Definitely worth the money.
Steak /mushroom pies and scampi are the best. It's always a pleasure to see John with his van full of goodies 😋
26 de mayo de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Hi Lee,
Thank you so much for the fantastic review.
We’re delighted to hear you’re enjoying the fish and meat dishes, especially the steak and mushroom pies and scampi. John will be really pleased to know he’s getting such lovely feedback too.
It’s great to hear you feel the products are worth the money, as we work hard to offer quality food and friendly service straight to the door.
Thanks again,
Dining Solutions Direct
Driver seemed polite and explained the…
Driver seemed polite and explained the wares in offer. I guess the proof will be in the eating.... seemed OK though. Don't normally buy from the door but all seemed OK.
22 de mayo de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Hi Alan,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that our driver was polite and took the time to explain the products clearly. We completely understand that buying at the door isn’t something everyone normally does, so we’re glad everything felt positive and straightforward.
We hope you really enjoy the food, and as you say, the proof is definitely in the eating.
Thanks again,
Dining Solutions Direct
The seabass is very fresh and really…
The seabass is very fresh and really good I do recommend to my friends
20 de mayo de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Thank you, Qing. We’re really pleased to hear you enjoyed the sea bass and found it so fresh. We really appreciate your recommendation to friends, that means a lot to us.
Best wishes,
Dining Solutions Direct
Excellent food and huge range of…
Excellent food and huge range of products. Driver was courteous and professional.
20 de mayo de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Hi Jackie,
Thank you so much for your lovely review.
We’re delighted to hear you enjoyed the food, product range, and service from your driver. We work hard to offer great-quality products with a friendly, professional service, so it’s fantastic to know this came across.
Thanks again for your support, and we look forward to serving you again soon.
Best wishes,
Dining Solutions Direct
Tony was very proffesional and new his…
Tony was very proffesional and new his stuff. Nice to have a delivery in our little village. However, we are pensioners and boxs of 12 are too big and expensive. I did but some lovely chicken though and will consider some fish when more room in freezer
19 de mayo de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Hi, thank you for your kind review.
We’re really pleased to hear Tony was professional and helpful, and that you enjoyed the chicken.
We completely understand that boxes of 12 can feel a bit much, especially when freezer space is limited. We do try to offer good value through larger pack sizes, but we appreciate they won’t suit everyone every time.
Hopefully we can tempt you with some fish when you’ve made a bit more room in the freezer.
Kind regards,
Dining Solutions Direct
Very impressed
After a chance meeting with one of Dining Solutions Direct Reps I was thrilled when a few days later he delivered my order the Mahi Mahi was well packed good sized fillets they pan seared in seasoning and packed with a mouthwatering juicy flavour also the Rump steaks nice and lean and melt in the mouth tender I will be ordering again soon
20 de abril de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Hi Susan, thank you for your lovely review.
We’re really pleased to hear you were so impressed with your order. The Mahi Mahi sounds like it went down brilliantly, and it’s great to hear the rump steaks were lean, tender, and full of flavour.
We’re glad everything arrived well packed and that our representative looked after you. We look forward to serving you again soon.
Kind regards,
Dining Solutions Direct
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.