We’ve been using DSD for a very long time and throughout that period John has been our delivery person. He is totally reliable and a very friendly character, who is a credit to DSD. We started by buyi... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Tonight we had the cod witch was so pumped up with water when frozen,after defrosting it was half the size,then after cooking in foil with lemon,butter and pepper it did shrink again,so will not be or... Ver más
La empresa ha respondido
Excellent food, fish & meat are exceptional, you get what you pay for & if you are not happy they will give you a refund. All food is of a very high standard & an excellent service right from delivery... Ver más
La empresa ha respondido
We’ve bought from DSD since Martin Lahe first arrived on our doorstep over 17 years ago. Always courteous and cheerful and undoubtedly a great asset to DSD. We chat about our families before he show... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Dining Solutions Direct. Dining Solutions Direct (DSD Food Group) is a UK food delivery business headquartered in Wellington, Somerset, specialising in high-quality frozen food, sold with personal service direct to customers’ doors. We have built our reputation around friendly, knowledgeable service, consistent product quality, and making it easier for busy households to keep their freezer stocked with great-tasting food. We operate as a UK limited company and work through a growing network of local distributors who serve customers in person, building long-term relationships rather than relying on one-off online transactions. That personal approach is a big part of what makes DSD different. Many of our customers have been with us for years and value being able to deal with someone who knows their preferences and can recommend products that suit their household. Our range includes a broad selection of frozen fish, seafood, chicken, meat products, ready-to-cook meals and family freezer favourites, with popular lines often including products such as prawns, sea bass, chicken kievs, salmon and other easy midweek meal options. Customers regularly tell us they value the quality, convenience and reliability of our service, especially when life is busy, and they want good food available at home without the hassle of shopping around. What sets us apart is the combination of doorstep convenience and personal service. We are not just a faceless online retailer or supermarket freezer aisle. Our team takes time to explain the products, recommend suitable options, and help customers choose food that works for their family, freezer space and routine. We focus on quality products, repeat service and building trust over time. If you need support, product advice or help with an order, customers can contact DSD directly through our normal business contact channels. We aim to provide responsive, helpful service both at the point of sale and afterwards. At DSD, we believe good food and good service still matter. Our goal is simple: to deliver quality frozen food with a personal touch.
Escrito por la empresa
- Dining Solutions Direct delivers restaurant-quality meat and fish straight to your door, at prices that make sense. We specialise in premium frozen produce, personally delivered by dedicated local distributors who get to know you and your preferences. No subscriptions, no gimmicks, just consistently great food, reliable service, and customers who order again and again because it’s worth it.
Información de contacto
Unit 8F Greenham Business Park, Greenham,, TA210LR, Wellington, Reino Unido
- 01460 259873
- customersupport@diningsolutionsdirect.com
- diningsolutionsdirect.com
4,6
Excelente
284 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 mes
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
cold calling around our street on a…
cold calling around our street on a Saturday evening. Just odd....
16 de mayo de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Hi, thanks for your feedback.
We’re sorry the timing felt unusual. Our representatives do sometimes work evenings and weekends, as that’s often when people are home.
That said, we never want anyone to feel uncomfortable. All of our reps should be polite, respectful, and happy to leave immediately if someone says they’re not interested.
If you’d like us to check who was in your area, please contact us with your street name/postcode and we’ll look into it.
Kind regards,
Dining Solutions Direct
Great lad came to our door was very…
Ryan Ashley came to our door was very polite brought his van onto my driveway because I have mobility issues he was informative about the products, showing any I was interested in. No pushey sales tactics just honest. I will definitely be using again. Top notch 👍
14 de mayo de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Thank you, Jim. We really appreciate the fantastic review.
It’s great to hear that Ryan Ashley was polite, helpful and considerate, especially with bringing the van closer due to your mobility issues. That’s exactly the level of service we want our representatives to provide.
We’re also pleased you felt there were no pushy sales tactics, just honest information and a chance to look at the products properly. Thanks again for your support, and we look forward to serving you again.
Representative experience
David was lovely showing us the massive selection of quality frozen products, some I’ve never heard of before. Sadly we weren’t in a position to buy anything but can’t wait to see him again !!
16 de mayo de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Thank you, Alex. We really appreciate your kind words.
It’s lovely to hear that David made such a positive impression and showed you the full range properly. No pressure at all, the products will be here when the time is right, and David will be delighted to see you again.
Thanks again for taking the time to leave the review.
Gary-1532
Gary-1532
A very pleasant and helpful gentleman.
Have used him a few times and always been pleased with the quality of the items that I have purchased.
15 de mayo de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Hi Carey,
Thank you for your lovely review.
We’re really pleased to hear that Gary has looked after you so well and that you’ve been happy with the quality of the products you’ve purchased.
We’ll make sure your kind feedback is passed on to him.
Kind regards,
Dining Solutions Direct
It was good but a bit to quick and…
It was good but a bit to quick and pressuring,,, the products are first class,
13 de mayo de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Hi Neville,
Thank you for your honest feedback.
We’re really pleased to hear that you found the products first class, but we’re sorry to hear that the experience felt a little too quick and pressured.
That’s not how we want our customers to feel. We always want our representatives to be helpful, informative, and respectful of each customer’s pace. Your comments will be taken on board and fed back internally.
Thank you again for your review and for giving us the opportunity to improve.
Kind regards,
Dining Solutions Direct
We are extremely pleased with our first…
We are extremely pleased with our first purchase. A very lovely product range. If you like eating out for quality try this just as nice!
14 de mayo de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Thank you so much for your lovely review.
We’re delighted to hear you were so pleased with your first purchase and enjoyed the quality of the range. That’s exactly what we aim for: restaurant-quality food that customers can enjoy at home without the fuss.
We really appreciate your support and look forward to serving you again soon.
Excellent quality and very good value.
Excellent quality and very good value.
Packaging is very compact so managed to fit two boxes of fish fillets in to a small freezer that is already pretty packed.
Great service froom Moon. He was flexible with delivery timings and very communicative. (lovely personality too.)
4 de mayo de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Hi Sarah,
Thank you for such a lovely review.
We’re really pleased to hear you’re happy with the quality, value and compact packaging. Freezer space is sacred territory, so fitting two boxes in there is a small domestic miracle.
Moon will be delighted with your comments too. We’ll make sure your kind words are passed on to him.
Thanks again for choosing us.
fantastic products
fantastic products, really well made and absolutely delicious.
9 de mayo de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Hi Clive,
Thank you for your kind review.
We’re delighted to hear you found the products fantastic, well made and absolutely delicious. We really appreciate your feedback and support.
Kind regards,
Dining Solutions Direct
Kind regards,
Dining Solutions Direct
Lovely salesperson not pushy just…
Lovely salesperson not pushy just pleasant didn’t have what I wanted but bought next day for me good service
Steak ale pies are just tasty full meat
Chicken Kiev proper chicken
4 de mayo de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Hi Pam,
Thank you for your lovely review.
We’re really pleased to hear our salesperson was pleasant and not pushy, and that they were able to get what you wanted for you the next day. That’s exactly the kind of service we aim for.
It’s great to hear you enjoyed the steak and ale pies and the chicken Kievs too. We really appreciate your feedback and support.
Kind regards,
Dining Solutions Direct
Good quality food
Good quality food, although was disappointed with the amount of chicken in the pie for the price. They are catering size boxes and too big for us really, just don't have sufficient freezer space. Would be better for smaller households to do half boxes.
30 de abril de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Hi,
Thank you for taking the time to leave your review.
We’re pleased to hear you found the food to be good quality, although we’re sorry to hear the chicken pie didn’t quite meet expectations for the price. We always want our products to feel good value, not just good quality, because apparently customers like both. Fair enough.
We also completely understand your point about the box sizes and freezer space. Smaller households are something we’re very aware of, and feedback like this is helpful as we continue reviewing the range and pack options.
We really appreciate your honest comments and hope we get the chance to supply you again in the future.
Kind regards,
Dining Solutions Direct
Excellent door-2-door food service…
Recommended by a friend and not disappointed. Garry who was the agent appeared in the time span he said he would. Truly amazed at the variety of products on offer and the quality was obvious to see. Everything looked fresh, and it was, and extremely well packaged. Pricing good and the door-2-door service is a real bonus given I live in a rural village. I intend to use again and 100% pass on my recommendation to everyone out there.
7 de mayo de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Hi Arthur,
Thank you for your fantastic review and recommendation.
We’re really pleased to hear Garry arrived when promised and gave you a good introduction to the range. It’s great that the variety, quality, freshness and packaging all stood out.
We’re especially glad the door-to-door service is helpful for you in a rural village, as that convenience is a big part of what we aim to offer.
We really appreciate your support and look forward to supplying you again.
Kind regards,
Dining Solutions Direct
A cold call from Mike proved to be a…
A cold call from Mike proved to be a very positive conversation about the fish products the company carry. He was clear, detailed and there was no pressure as it was obvious the fish was very high quality at a very competitive price. Cod, salmon and tuna have all cooked up into delicious meals. The smoked haddock naturally smoked too. Although the fish is frozen, given 24 hours to defrost in the freezer has proved so much better than supermarket supposedly fresh fish, which can often just fall apart on cooking. We will certainly use again and try more of their extensive range.
1 de mayo de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Hi Ghislaine,
Thank you for such a detailed and thoughtful review. We’re really pleased to hear Mike made the experience positive, clear and pressure-free, because that is exactly how it should be, astonishingly enough.
It’s great to hear you’ve enjoyed the cod, salmon, tuna and naturally smoked haddock, and that the quality has stood up well against supermarket fish. We’re especially pleased the defrosting worked well and the fish cooked beautifully.
We really appreciate your feedback and look forward to supplying you again as you try more of the range.
Kind regards,
Dining Solutions Direct
Ryan was very friendly and helpful
Ryan was very friendly and helpful. He even came back to a more suitable time when I asked him to, since I was working when he came by. I really appreciated.
6 de mayo de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Hi Guillaume,
Thank you for your kind review. We’re really pleased to hear Ryan was friendly and helpful, and that he was able to come back at a more suitable time for you.
We really appreciate your feedback and hope you enjoy your food.
Kind regards,
Dining Solutions Direct
David was super knowledgable and…
David was super knowledgable and friendly look forward to trying many more items in future
6 de mayo de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Hi Daniel,
Thank you for your lovely review. We’re really pleased to hear David was knowledgeable and friendly. He’ll be delighted with the feedback.
We hope you enjoy the food, and we look forward to supplying you with many more items in the future.
Kind regards,
Dining Solutions Direct
Really knowledgable agent with good…
Really knowledgable agent with good products
30 de abril de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Thank you for your lovely review.
We’re really pleased to hear our representative came across as knowledgeable and that you were happy with the products. We take a lot of pride in offering quality food with helpful, friendly service at the door because apparently good product knowledge still matters. Sensible world, for once.
Thanks again for your support, and we look forward to seeing you again.
I was initially pleased to see somebody…
I was initially pleased to see somebody selling meat by knocking doors, but they soon scared me off with a pushy sales technique. It was amazing how he knew how much space was in my freezer, not willing to commit to coming back either. I’ll stick with a local butcher, nice concept, wrong salesman!
4 de mayo de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Hi Sally,
Thank you for your feedback. I’m sorry to hear this was your experience.
We’re pleased you liked the concept, but disappointed that the approach felt pushy. That is not how we want our representatives to come across. Our aim is to offer a convenient home delivery service with quality frozen meat, not to pressure anyone into buying. Basic stuff, really, yet apparently still worth saying.
We’ll make sure your comments are passed on internally so this can be addressed with the representative concerned.
Thanks again for taking the time to leave your review.
Kind regards,
Dining Solutions Direct
Fish looks lovely can't wait to try it…
Fish looks lovely can't wait to try it - Ieuan was helpful and I would certainly recommend to others
16 de abril de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Thank you for your kind review.
We’re really pleased to hear the fish looks lovely, and we hope you thoroughly enjoy it when you try it. It’s also great to hear that Ieuan was helpful, so we’ll be sure to pass your comments on to him.
Thank you for recommending us, it really does mean a lot.
Quality fish to my door what is there not to like.
Quality fish to my door what is there not to like. I have been struggling to find quality fish in the Super Market and am too lazy to get myself down Newlyn, though its a good idea on paper. Frozen prepared quality fish is the solution I have been looking for - Many Thanks.
19 de abril de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Hi Robin,
Thank you for the lovely review.
We’re really pleased to hear you’re enjoying the quality and convenience of our fish. Finding good fish in the supermarket can be a bit of a battle, so we’re glad our frozen prepared range has given you the easy solution you were looking for.
Many thanks again for your kind words and support.
Kind regards,
Quality at a reasonable price …
Only had 4 of the 20 we bought but I must say, they are excellent quality. Not cheap but certainly if affordable, they are tasty and delicious as well as value for money.
17 de abril de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Thanks, Tony, for the great feedback.
We’re really pleased to hear you’ve enjoyed the products you’ve tried so far and that the quality has stood out. We work hard to offer premium food that delivers on taste, quality, and value, so it’s great to know that came across.
Thanks again for your support, and we hope you enjoy the rest of your order just as much.
Sundried tomato and Basel chicken.
The chicken was very nice and good quality, would be keen to order again but only for special occasions due to price. We would also order a selection box if they did one so that we could sample different things before buying a full box.
14 de abril de 2026
Opinión espontánea
Respuesta de Dining Solutions Direct
Thank you for your lovely feedback. We’re so pleased you enjoyed the Sundried Tomato & Basil Chicken and found it to be such good quality.
We completely understand your point on price, and we’re glad to hear you’d still choose it again for a special occasion. Feedback like yours is really helpful.
We really appreciate you taking the time to share this, and we’ll be sure to pass your comments on to the team.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.