Dirdirect Opiniones 

50
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Had an undersuit fitting with Nina today and she was amazing, Nina got me to try on a number of suits to narrow down the initial sizing and then onto the specific fit. Great service and great people.... Ver más

Valorada con 5 estrellas sobre 5

Ordered an Evolve system with a twinset (which all arrived within two days!) Only snag was the missing harness and back plate however Dir couldnt be more helpful and dispatched it straight away and it... Ver más

Valorada con 5 estrellas sobre 5

dirdirect.com is the online webshop of underwaterexplorers.co.uk based in Portland, UK. The shop managers are divers and sell only equipment they have used and trust. They are without a doubt exp... Ver más

Valorada con 5 estrellas sobre 5

I cannot rate this company highly enough. The level of customer service is exceptional. I very rarely write reviews but I'm compelled to sing their praises. I bought the wrong kit, my mistake. I... Ver más

Información sobre la empresa

  1. Tienda de buceo

Escrito por la empresa

With 25 years of experience in diving and the global diving industry, DirDirect.com is the online presence of Underwater Explorers Ltd., which is staffed by divers serving divers worldwide. Our 'brick and mortar' centre is based in Dorset, UK for in-store and online orders. We are the UK's leading stockist of cutting-edge diving equipment from global manufacturers, including Halcyon, XDeep, Dive Rite, Hollis, OMS, DUI, SANTI, Apeks, Scubapro, Fourth Element, Suunto, DirZone, Shearwater and many others.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

50 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(50)

3 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic shop

Fantastic shop, been going there for years. Very knowledgeable and give good honest advice when you're looking for something. I always like going in person so I can talk to the staff and they always keep me right. When they don't have something in stock they can get it ordered and out to you with no fuss. Highly recommended!

23 de marzo de 2024
Opinión espontánea
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Respuesta de Dirdirect

Your feedback and + scoring is much appreciated Andy. Thank you. It's always nice to see divers happy and to do our best to keep them happy and safe. Looking forward for a great dive season, wishing you the best and safe diving.

Valorada con 5 estrellas sobre 5

Simply the best

I have used UWE for many years and for good reason. The staff are super knowledgeable, they love the industry and go out of their way to help. Online ordering is always supper reliable and quick. Keep it up UWE - Great shop, great staff & great online ordering.

11 de marzo de 2024
Opinión espontánea
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Respuesta de Dirdirect

Thank you for your genuine feedback David, much appreciated. We are doing our best, divers-to-divers and indeed, we love what we do and those who meet through this lifetime adventure. Looking forward to seeing you again, safe diving.

Valorada con 5 estrellas sobre 5

Fins purchase

Came in looking for my first pair of fins, service was fast, personable and tailored to my needs. Very efficient and very happy with my purchase!

21 de octubre de 2023
Opinión espontánea
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Respuesta de Dirdirect

Wishing you many happy finning and fun underwater Maria. Thank you for your kind words, looking forward to seeing you again. Safe diving

Valorada con 1 estrellas sobre 5

DO NOT ACCEPT THE DIR DIRECT DISCOUNT WITHOUT READING Ts&Cs

I have just seen that we’ve been charged £15 per month for the last 10 months by WLY Complete Save. When querying this with the fraud department of my bank they advised that it came from a purchase at DIR Direct. It was on my husband’s card - he would have purchased something and signed up for a discount not seeing that he’d be charged £15 per month (not reading Ts & Cs). It’s a lesson learned of course but the bank said they have lots of calls re Complete Save. Please make sure you are not being ripped off by DIR Direct and ‘Complete Save.’ The amount of money they must make from people unknowingly signed up is shocking! Edit 04/03 in answer to DIR Direct’s reply below - my review is not defamatory it is simply what I was told by the fraud department of my bank (Santander). That the Complete Save subscription was triggered by a purchase to DIR Direct on 01/04/23.

29 de febrero de 2024
Opinión espontánea
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Respuesta de Dirdirect

Edit: 05.03.2024

Thank you for your update. We can confirm that no purchase was made by yourselves from our online store on 01/04/23. We await any further clarification and an order number. We do not, as mentioned, have any facility during shopping or checkout to sign up to discount or saving accounts and have nothing to do with WLY Complete Save. Kind regards

Original Reply: 04.03.2024

Nicola, we’re sorry, but there seems to be a grave misunderstanding here that is defamatory in nature.

We do NOT deal with WLY Complete Save (or any other similar discount businesses) nor have any relation with them. We do not offer discount signups during the shopping or checkout process, and none of your orders have been subject to a discount (or alleged signup) through our site.

Your husband/account must have signed up as a discount member to WLY through another online site (which would have to be collaborating with them, which records will show we do not).

We would like you to withdraw this erroneous and damaging review, as it has nothing to do with us and direct it to WLY Complete Save, which is the source of your problem.

You can find a full list of Complete Savings linked retailers at https://www.completesavings.co.uk/home/allretailers/862800

Many thanks and kind regards

Valorada con 5 estrellas sobre 5

Super fast shipping!

Bought a shearwater peregrine from dirdirect at a great discount. Ordered on a Thursday, it arrived on Saturday! Super fast delivery, no complaints from me. :) Very happy with my new dive computer.

18 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

An awesome company

Credit where credit is due. These guys are awesome. They are knowledgable, you can ring them and they are happy to dispense advice, and they are super fast and sending stuff out. An awesome company and my go to place for tech diving supplies.

4 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

DirDirect Saved my Dive.

While packing for a holiday I found an issue needing a replacement. Thankfully DirDirect was able to supply the item quickly saving my holiday. Very professional and excellent customer service.

2 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cracking Customer Service

This was my second online order from Dirdirect. Both have been faultless experience. This order consisted of Aqualung Regulator Set. Arrived well packaged and thrown in for free was a Aqualung Regulator Bag.
Will be back for more Diving gear.

5 de octubre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Rude staff. Terrible service

Phoned to enquire if they could get hold of Nautilus block weights as they didn't have them listed on the website, a german sounding lady answered the phone and said no we don't do them sorry and just hung up.

I have shopped here 3 or 4 times previously and had my shopping cart ready to be paid online with a back plate / wing + few other bits here for roughly £700, after that i'm going elsewhere. Rude!!

23 de junio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant shop and excellent customer service

Brilliant shop, and excellent customer service.
I placed an order, then realised I'd forgotten a couple of small bits - a quick email and they said they'd hold delivery on the first order until I placed the second, and they gave me a discount code to include the second order in the free postage of the first.

I've visited the shop, where the staff were knowledgeable and helpful.

The only problem with visiting the shop is the amount of shiny stuff makes it tempting to spend all my money on dive kit! ;)

8 de junio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered an Evolve system with a twinset…

Ordered an Evolve system with a twinset (which all arrived within two days!) Only snag was the missing harness and back plate however Dir couldnt be more helpful and dispatched it straight away and it arrived the next morning- 350 miles away. Customer service is top notch 😊

3 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Some of the best(if not the best)…

Some of the best(if not the best) customer service i have ever experienced online!
i made an order with af lot of items. Later on it showed that one of the items was out of stock! I received an email immediately about this. Got the refund the same day, and my order arrived 6 days after in Denmark!
Big thumbs up :-)

2 de agosto de 2019
Opinión espontánea
Valorada con 3 estrellas sobre 5

Order item on line

Order item on line, received the wrong item.
Sent back for refund and received the refund swiftly.
Shame they didn’t sent the correct item in the first time.

24 de abril de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

Rapid delivery & competitive pricing as always - thoroughly recommended!

23 de abril de 2019
Opinión espontánea
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Respuesta de Dirdirect

Thank you for the recommendation James and the trust you've placed in us. Happy diving! :)

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