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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

When the item arrived it didn’t match the pictures on their website so I immediately sent it back for a refund. It took ages just to get a partial refund as they deducted two lots of postage despite... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered my daughter hockey shoes in the afternoon and received them the following day. Very pleased thank you

Valorada con 5 estrellas sobre 5

Initial order despatched on time. One item wasn’t delivered due to being out of stock and an email that was supposed to be sent wasn’t. So I wasn’t aware. Not ideal, but they dealt with resolution pro... Ver más

Valorada con 5 estrellas sobre 5

I placed an order and used next day delivery. When the item arrived it was flawed. One quick phone call with a follow up email and photograph of the problem and a returns label was issued by Direct Ho... Ver más

Información sobre la empresa

  1. Vehículos y transporte

Escrito por la empresa

Hockey Equipment At Great Prices. Sticks, Shoes, Astros & More From Grays, TK, Adidas & More Leading Brands. Same Day Despatch Up To 3PM.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

143 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,2

Todas las opiniones

(143)

40 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Ordered a hockey stick

Ordered a hockey stick, and it came with deep scratches near the handle region. Sent back and still waiting for my refund.

10 de marzo de 2025
Opinión espontánea
Logotipo de Direct Hockey

Respuesta de Direct Hockey

Hi Lucy,

Thank you for your feedback. I am sorry that the stick you received was damaged. We do not sell used goods so I can only assume this has come in from the manufacturer this way. I can see that you opted to have a refund rather than a replacement item and this was issued for you on 14th March, before you left your review.

Kind Regards,
Direct Sports

Valorada con 1 estrellas sobre 5

pro hockey direct / hockey direct

This is the same company as pro hockey direct. Unfortunately I have had a similar experience to others. Non delivery of products and no refund. No number to call. No complaints / customer service numbers. Please avoid.

15 de febrero de 2025
Opinión espontánea
Logotipo de Direct Hockey

Respuesta de Direct Hockey

Hi Josephine,

We are not the same company. Please remove your review.

i can assure you Direct Sports do deliver orders, and we do have easily accessible contact details on our website.

The last order I can find in our system for you is from September 2022 so I can only assume your complaint is with another company.

Kind Regards,
Direct Sports

Valorada con 1 estrellas sobre 5

Sadly ordered an indoor stick and tried…

Sadly ordered an indoor stick and tried to return. This was just returned back saying it had been used (which it hadn’t- it was returned the same day it was received!). Could get through on the phone to try an explain so have given up. Poor service sadly

27 de enero de 2025
Opinión espontánea
Logotipo de Direct Hockey

Respuesta de Direct Hockey

Hi Jon,

Thank you for your feedback though I am unable to locate an order in our system for you matching the situation you refer to.

Can you please provide your order number so we can look in to this for you?

Kind Regards,
Direct Sports

Valorada con 5 estrellas sobre 5

Awesome

Firstly they actually had the gloves we needed unlike Amazon, secondly - good price, thirdly - very quick delivery. Whats not to like!!

22 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Reliable

I have ordered from here a few times. All the items have been great quality, as described, and have arrived quickly. Would definitely order again if needed.

16 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered a hockey stick on express…

I ordered a hockey stick on express delivery to arrive by 15/01/25 by Royal Mail … no stick … contacted the company who blamed Royal Mail saying that they have decided to down grade to standard delivery and the earliest I will get it is 23/01 … no apology just a ONE pound delivery refund as they said that I am now paying standard delivery rates … unbelievably bad customer service .. just kept saying “your issue is with Royal Mail not us” !!!

16 de enero de 2025
Opinión espontánea
Logotipo de Direct Hockey

Respuesta de Direct Hockey

Hi Mrs Gliddon,

Thank you for your feedback, though this is a review of your chosen delivery company. We received your order after our 5pm cut-off on 13th January and so it was picked, packed and dispatched the next morning, at 9:09am. This is very prompt considering we open at 9:00am.

Your order was dispatched via your chosen method of Royal Mail 24 Tracked, with delivery expected to be on 15th January. Unfortunately Royal Mail do not advise us of any issues they encounter with their deliveries and so we were not aware of any delay with your order to be able to inform you of this.

We did investigate this for you with Royal Mail as soon as you had made us aware that your order had not arrived within the expected timeframe.

I can your order was delivered to you on 17th January and we have issued a refund of your upgraded delivery charge, since we do not expect you to pay for a service you have not received.

If there is anything further we can assist you with, please do not hesitate to contact us.

Kindest Regards,
Direct Sports

Valorada con 1 estrellas sobre 5

Still haven’t received item

Still haven’t received item which was a Christmas present for my son.
Just told problem with delivery but nothing else.
Still waiting… disappointing

14 de diciembre de 2024
Opinión espontánea
Logotipo de Direct Hockey

Respuesta de Direct Hockey

Hi Angela,

Thank you for your feedback.

I can see you placed your order with us on 23rd December at 14:10. This was picked, packed and dispatched for you by 14:17 that very same day. Since the next day was 24th December, Christmas Eve, this was not expected to be delivered as DPD were not operating with usual business hours. The earliest this would have reached you would have been 27th December. Having tracked this with DPD I can however see that your parcel was routed to the incorrect delivery depot which is what caused the delay.

I have issued a refund of your delivery charge today since you paid for a service you did not receive however we would always expect our customers to contact us directly whenever there is an issue so that we can assist, rather than rely on a third party review site. We would have followed this up with DPD and refunded the delivery fee at the time for you.

Please let us know if there is anything else we can help you with. We can be contacted Monday-Friday 9:00am-5:30pm either by email at enquiries@directsports-eshop.com or by telephone on 01740646961.

Kind Regards,
Direct Sports

Valorada con 5 estrellas sobre 5

Excellent Customer Service

The product is a Christmas present so has yet to be put to use. This review is about Direct Sport's customer service.
The product was sent via Royal Mail. Royal Mail managed to delivering to the wrong address. It took time to work out how to contact customer services by phone but once through the service was excellent. The mis-delivery was soon confirmed and responsibility for resolving the issue accepted.
Four days later the parcel was safely delivered.
A good effort at the height of the Christmas rush.

19 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

Ordered an indoor hockey glove but it was too small. Returned it with no hassle and requested a larger size, which was promptly delivered. Good fit and quality. Very happy overall.

30 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered the hockey stick and ball for…

I ordered the hockey stick and ball for my grandson, choosing the length on advice from my SIL. I had paid for express delivery to ensure it arrived on time, and delivery was when stated.
Grandson was thrilled with the stick. Unfortunately it was too short so I returned it for a refund.
Customer service were quick to respond with advice and my refund was dealt with promptly.

29 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

I placed an order late on a Thursday night and requested delivery to my local post office , on Saturday afternoon I get notified my parcels are ready for collection . Excellent service !

5 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service

Ordered a Grays hockey stick, glove and shin guards, all arrived within 2 days and perfectly packaged. Really happy with products and service, will shop with you again

2 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

All good

All good - ordered online - delivered on time....my sons had told me the wrong size...easy return and prompt delivery of the replacement....very happy....and my son is happy with his shoes.....

25 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Comms and amazing service!!

My son‘s stick cracked after reverse hitting the ball so I contacted Direct Hockey who then had a replacement stick to me within a few days.
Excellent communications and service. Will definitely use again.
Many Thanks

14 de noviembre de 2024
Opinión espontánea

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