Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

When the item arrived it didn’t match the pictures on their website so I immediately sent it back for a refund. It took ages just to get a partial refund as they deducted two lots of postage despite... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered my daughter hockey shoes in the afternoon and received them the following day. Very pleased thank you

Valorada con 5 estrellas sobre 5

Initial order despatched on time. One item wasn’t delivered due to being out of stock and an email that was supposed to be sent wasn’t. So I wasn’t aware. Not ideal, but they dealt with resolution pro... Ver más

Valorada con 5 estrellas sobre 5

I placed an order and used next day delivery. When the item arrived it was flawed. One quick phone call with a follow up email and photograph of the problem and a returns label was issued by Direct Ho... Ver más

Información sobre la empresa

  1. Vehículos y transporte

Escrito por la empresa

Hockey Equipment At Great Prices. Sticks, Shoes, Astros & More From Grays, TK, Adidas & More Leading Brands. Same Day Despatch Up To 3PM.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

143 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,2

Todas las opiniones

(143)

40 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Amazing product

Excellent customer service brilliant delivery I was able to track it with royal mail and received my hockey shoes which are the perfect size. I would definitely recommend ordering off direct hockey brilliant costumer service and good products too.

8 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great hockey trainers

Great hockey trainers. I ordered 2 pairs the wrong size but was able to exchange for correct size with no extra cost. Brilliant service. Thank you. Sent back and returned in a couple of days.

28 de octubre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Flexibility = Customer Satisfaction

Complicated order in that ordered sizes were not a good fit requiring exchanges and refunds. Company communications were excellent throughout and service was prompt. Flexibility in the process to ensure good customer satisfaction was much appreciated.

29 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Can’t fault them

Can’t fault them. Ordered adidas hockey trainers. Great quality, size was a tad small and the exchange process was flawless and quick, and free postage too so didn’t have to pay postage twice. Would definitely recommend

25 de octubre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Arrived late Paid extra for quick delivery as needed…

Paid extra for quick delivery as needed in 3 days and it did not arrive by date given.

18 de octubre de 2024
Opinión espontánea
Logotipo de Direct Hockey

Respuesta de Direct Hockey

Hi Caroline,

Thank you for your feedback.

Have you contacted us directly so that we can look into this for you? Whilst any delays with your chosen courier are out of our control, we can always contact them to see what issues they may be having to help get your order to you as quickly as possible.

We can be contacted Monday-Friday 9:00am-5:30pm by telephone on 01740646961 or by email at enquiries@directsports-eshop.com.

Kind Regards,
Direct Sports

Valorada con 5 estrellas sobre 5

Fantastic!

Hockey bag was ordered Friday afternoon and was delivered to N. Ireland on the Monday.... Super service!

7 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

My order came very quickly and the…

My order came very quickly and the hockey boots didn’t fit my son just right so we arranged an exchange for a larger size which was easy to organise and also came quickly with no postage charge. Their website was easy to use and good service.

3 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hockey bag

I placed an order and used next day delivery. When the item arrived it was flawed. One quick phone call with a follow up email and photograph of the problem and a returns label was issued by Direct Hockey. After I provided proof the parcel had been posted a new bag was dispatched using next day delivery. Excellent customer service, would highly recommend.

17 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very pleased

It was our first time ordering from this website and l was truly impressed by the wide variety of sports equipment and with plenty of sales.
My daughter loved the hockey and shin pads she chose..looks like excellence quality products.
Also items were in secure package and arrived in time.
Thank you.. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

20 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent product

Excellent product. My daughter absolutely loved the hockey astros, the comfiest shoes she’s ever had!
Good quality and prompt service.

14 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’ve bought several items from this…

I’ve bought several items from this company now. Every time they arrive right when they say they will, they are in great condition as you’d expect for new items. I cannot think of a single thing I’d improve about dealing with this company.

17 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience thank you!

I was a bit worried coz some reviews don’t seem to like these guys but I love my bag!! I got a grays hockey bag amazing quality gorgeous bag. Do recommend.

1 de septiembre de 2024
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más