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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent products and the quality is fantastic. Quick delivery and great service. Will buy this again. It is better than I expected...great product.

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I received a faulty product and contacted Direct Onsale on a chat line and they asked whether I had the original package, receipt etc - I answered yes. Then they told me I had to join something els... Ver más

Valorada con 4 estrellas sobre 5

Direct on Sale is always prompt with their correspondence, and deliveries are in a timely fashion. In regards to my latest purchase, being a fire pit I was disappointed with the size of the product.... Ver más

Valorada con 5 estrellas sobre 5

Seems like its unclaimed, but still like to write the review as I'm quite happy with the customer service. I ordered garden lawn mover, which had some parts issue but it was resolved very professional... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Tienda de muebles

Escrito por la empresa

In 2016, shopping online in Australia meant two choices: overpay at the big retailers, or take a gamble on some overseas marketplace and hope for the best. We thought there was a better way. Not a giant catalogue of everything. Something more useful - a trusted source that did the hard work of finding products actually worth buying.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

110 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 100% de las opiniones negativas

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3,9

Todas las opiniones

(110)

18 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Got what i expected

Got what i expected, thank you

7 de julio de 2022
Opinión espontánea
Logotipo de Direct Sale

Respuesta de Direct Sale

Thanks you Sulliv, we really appriciate your 5-star reviews.

Valorada con 1 estrellas sobre 5

This request for review was difficult…

This request for review was difficult to determine in that I have made two separate purchases from this vendor. The first was poor quality and the second has been something of a saga. On the 21st June I purchased two window awnings and this order is still unfulfilled (according to the website). Not only that but this organisation has not responded to any of my emails or online requests for information aout the status of the order. I tried to call them on the published telephone number and received (twice) a recorded message to the effect that the number was no longer in use. I have reported this up the line and will take it further if I have to.
UPDATE: As you can see I received a reply from Direct on Sale. So this response relates to their reply and the lack of notification associated with this. I have been informed by one of DOS customer service people that I have been refunded the amount paid for the awnings. Not correct, the refund went to Afterpay who have not replied to any of my questions. Certainly have not refunded the amount.
I have since purchased and received two of these awnings from another supplier and yesterday I mysteriously received two more (no warning or notifications) on the doorstep. Given that there is no reference to where they came from, I am still not sure whether someone has made a mistake from the new supplier or whether these are the originals.
SO NO MR DIRECT ON SALE THIS IS NOT RESOLVED

4 de julio de 2022
Logotipo de Direct Sale

Respuesta de Direct Sale

Hi Alan, a full refund has been issued from our side, it was an Afterpay payment. You might need to check with Afterpay as we don't control them.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, but I need to check spam folder so I do not miss email notifications. I guess its with everyone these days

4 de julio de 2022
Opinión espontánea
Logotipo de Direct Sale

Respuesta de Direct Sale

Thanks Andrew for your time to give us 5 star review

Valorada con 1 estrellas sobre 5

Haven't got back to me on my enquiry of…

Haven't got back to me on my enquiry of ETA of goods. I have no idea what's going on

1 de julio de 2022
Logotipo de Direct Sale

Respuesta de Direct Sale

Your order has been delivered, please use the tracking link as below https://www.directonsale.com.au/apps/aftership/order-status?order-number=12407&code=eyJlbWFpbCI6ICJhX21hcmphbm92aWM4MkBob3RtYWlsLmNvbSJ9

Valorada con 1 estrellas sobre 5

Lousy Response

It’s been 22 days since I ordered my device I have requested an eta several times and never get a response absolutely hopeless for a caring business

2 de mayo de 2022
Valorada con 1 estrellas sobre 5

I received confirmation of my order and…

I received confirmation of my order and payment 11/4 but I’ve never received my order or notification of when I might expect it to be delivered 😩

30 de abril de 2022
Logotipo de Direct Sale

Respuesta de Direct Sale

Hi, As it turns out, your order has been lost in the transit, but a full refund has been issued to you. We apologies for the inconvenience caused to you.

Valorada con 1 estrellas sobre 5

Terrible experience

Terrible experience.
Placed two orders on 13th of April.
I cancelled an order immediately after purchase which was fine. Since then I have not received a refund for the cancellation nor have I received goods for the one order I placed.
No email for my invoice either.
No Contact or communication.
I will be raising a disputed transaction claim with my Bank.
Would not recommend to buy from this website.

30 de abril de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

I purchased a week ago

I purchased a week ago, still no confirmation of order, no email of estimated date of delivery and no way of contact until receiving an email asking for a review.

15 de abril de 2022
Valorada con 1 estrellas sobre 5

Tracking code…

I have not yet received a Tracking code after 7 days or any indication when I should expect delivery.

10 de abril de 2022
Logotipo de Direct Sale

Respuesta de Direct Sale

Your order is in transit already, I have raised it with helpdesk team and someone will send out tracking details to you.

Valorada con 5 estrellas sobre 5

Great service

Very easy to order, quick to despatch, and swift delivery. What's not to like.
Many thanks Direct On Sale

29 de marzo de 2022
Logotipo de Direct Sale

Respuesta de Direct Sale

Thank you for your review. We hope to keep improving our services and product range.

Valorada con 2 estrellas sobre 5

Checkout kept sending back saying it…

Checkout kept sending back saying it cant ship to me yet I have use the site may be 6/8 times before. logged in again and again finely it excepted my order
all in all a big waste of time.Pay Pal went straight through .

10 de marzo de 2022
Logotipo de Direct Sale

Respuesta de Direct Sale

Hi Dennis, I do apologize for this, but we are not sure where was the issue. But, it has been escalated to technology team.

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