Excellent products and the quality is fantastic. Quick delivery and great service. Will buy this again. It is better than I expected...great product.
La empresa ha respondido
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Excellent products and the quality is fantastic. Quick delivery and great service. Will buy this again. It is better than I expected...great product.
La empresa ha respondido
I received a faulty product and contacted Direct Onsale on a chat line and they asked whether I had the original package, receipt etc - I answered yes. Then they told me I had to join something els... Ver más
Direct on Sale is always prompt with their correspondence, and deliveries are in a timely fashion. In regards to my latest purchase, being a fire pit I was disappointed with the size of the product.... Ver más
Seems like its unclaimed, but still like to write the review as I'm quite happy with the customer service. I ordered garden lawn mover, which had some parts issue but it was resolved very professional... Ver más
La empresa ha respondido
In 2016, shopping online in Australia meant two choices: overpay at the big retailers, or take a gamble on some overseas marketplace and hope for the best. We thought there was a better way. Not a giant catalogue of everything. Something more useful - a trusted source that did the hard work of finding products actually worth buying.
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great Company to buy from & prices were very competitive. Good arrived so quickly to :-)

Respuesta de Direct Sale
This request for review was difficult to determine in that I have made two separate purchases from this vendor. The first was poor quality and the second has been something of a saga. On the 21st June I purchased two window awnings and this order is still unfulfilled (according to the website). Not only that but this organisation has not responded to any of my emails or online requests for information aout the status of the order. I tried to call them on the published telephone number and received (twice) a recorded message to the effect that the number was no longer in use. I have reported this up the line and will take it further if I have to.
UPDATE: As you can see I received a reply from Direct on Sale. So this response relates to their reply and the lack of notification associated with this. I have been informed by one of DOS customer service people that I have been refunded the amount paid for the awnings. Not correct, the refund went to Afterpay who have not replied to any of my questions. Certainly have not refunded the amount.
I have since purchased and received two of these awnings from another supplier and yesterday I mysteriously received two more (no warning or notifications) on the doorstep. Given that there is no reference to where they came from, I am still not sure whether someone has made a mistake from the new supplier or whether these are the originals.
SO NO MR DIRECT ON SALE THIS IS NOT RESOLVED

Respuesta de Direct Sale
Excellent service, but I need to check spam folder so I do not miss email notifications. I guess its with everyone these days

Respuesta de Direct Sale
Haven't got back to me on my enquiry of ETA of goods. I have no idea what's going on

Respuesta de Direct Sale
Easy to search and order what you want….
Would recommend 👍🏻

Respuesta de Direct Sale
everything i have bought has been well packed ,arrived quickly and worked well
Ordered and delivered same week.Kept informed every step of the way
It’s been 22 days since I ordered my device I have requested an eta several times and never get a response absolutely hopeless for a caring business
I received confirmation of my order and payment 11/4 but I’ve never received my order or notification of when I might expect it to be delivered 😩

Respuesta de Direct Sale
Terrible experience.
Placed two orders on 13th of April.
I cancelled an order immediately after purchase which was fine. Since then I have not received a refund for the cancellation nor have I received goods for the one order I placed.
No email for my invoice either.
No Contact or communication.
I will be raising a disputed transaction claim with my Bank.
Would not recommend to buy from this website.
EXTREMELY poor customer service. Refuse to reply to any emails or fix any problems.
I purchased a week ago, still no confirmation of order, no email of estimated date of delivery and no way of contact until receiving an email asking for a review.
I have not yet received a Tracking code after 7 days or any indication when I should expect delivery.

Respuesta de Direct Sale
As usual delivery was fast and the quality of the item excellent. I have purchased many items from this company and have always been very satisfied
A very smooth process of ordering and receiving the items I wanted.
Very easy to order, quick to despatch, and swift delivery. What's not to like.
Many thanks Direct On Sale

Respuesta de Direct Sale
Kept advising status of order and updates on delivery - very well done!

Respuesta de Direct Sale
Checkout kept sending back saying it cant ship to me yet I have use the site may be 6/8 times before. logged in again and again finely it excepted my order
all in all a big waste of time.Pay Pal went straight through .

Respuesta de Direct Sale
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