Excellent products and the quality is fantastic. Quick delivery and great service. Will buy this again. It is better than I expected...great product.
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I received a faulty product and contacted Direct Onsale on a chat line and they asked whether I had the original package, receipt etc - I answered yes. Then they told me I had to join something els... Ver más
Direct on Sale is always prompt with their correspondence, and deliveries are in a timely fashion. In regards to my latest purchase, being a fire pit I was disappointed with the size of the product.... Ver más
Seems like its unclaimed, but still like to write the review as I'm quite happy with the customer service. I ordered garden lawn mover, which had some parts issue but it was resolved very professional... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
In 2016, shopping online in Australia meant two choices: overpay at the big retailers, or take a gamble on some overseas marketplace and hope for the best. We thought there was a better way. Not a giant catalogue of everything. Something more useful - a trusted source that did the hard work of finding products actually worth buying.
Información de contacto
3,9
Muy bueno
110 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I have not received any updates or my…
I have not received any updates or my purchase so I’m not sure why you would keep reminding me to do your survey. Can someone give me an update on when I will receive my purchase ?
10 de marzo de 2022
The product is jut what I needed for an…
The product is jut what I needed for an outside project, very accurate
Thanks
Greg church
8 de marzo de 2022
ITEM GOOD BUT YOU NEED TO NOT USE…
ITEM OK BUT NOT THE BEST BATTERIES WONT BUY THEM AGAIN CHEAP IMATATIONS
YOU NEED TO NOT USE ARAMEX FOR DELIVERIES THEY DELIVER TO WRONG ADDRESS
23 de febrero de 2022
I ordered car booster seat for my child…
I ordered car booster seat for my child long time ago,I am still waiting for that,when I track my order it still showing on same location not moving, send email to get any update about my order but not respond.
29 de enero de 2022
Opinión espontánea
Easy to purchase on a good website
Easy to purchase on a good website and the response with info and tracking info was prompt and efficient. I was kept advised of the day the parcel was coming and this was great as it enabled me to ensure someone was home. I love the quality of Direct on Sale products. I have ordered many products over the years.
23 de enero de 2022
Respuesta de Direct Sale
Thanks Glenys for your review
Price said $153 online
Price said $153 online - then I received an email saying you had to add $60 for delivery - initially I said yes but then said NO (sorry) and haven't heard / received anything since.
Regards
David
6 de enero de 2022
Respuesta de Direct Sale
Hi David, if you can please reply to last email we sent out to you yesterday, it will create heldpesk ticket. This will not create any helpdesk ticket, and service team will not able to take any remediation actions.
Tried many times to find out when my…
Tried many times to find out when my order will be delivered. NO RESPONSE.
I will be contacting my credit card company to cancel payment. NOT GOOD ENOUGH
27 de diciembre de 2021
Respuesta de Direct Sale
Hi John, I do apologise to hear this, but I do not see any request on our helpdesk portal. If you have the ticket number please let me know. Your order has already been processed and will be delivered. Australia post do have extended transit times due to the busy season. Please reply to help@directonsale.com.au if you have any further question
I was late wish my order but you were…
I was late wish my order but you were quick to prepare my order and also communication has been great.
17 de diciembre de 2021
Respuesta de Direct Sale
Thanks Luisa for your review.
My purchase has been lost
My purchase has been lost and your customer service staff are not getting back to me and I am so disappointed. I need you to send me another one asap
3 de diciembre de 2021
Waiting time between paid for date &…
Waiting time between paid for date & receive date' nice if it was far less
27 de noviembre de 2021
Respuesta de Direct Sale
Thanks Terry, We will share this with the team to let them know to keep up the amazing work
The product arrived OK but there are…
The product arrived OK but there are some queries that I requested answers from Direct on Sale yesterday
I am happy to adjust my review after receiving DOS answer.
23 de noviembre de 2021
Respuesta de Direct Sale
Thank you, I have checked with the helpdesk team, and couldn't find any inquiry from your email address or order number. Please email help@directonsale.com.au so we can respond in a timely manner.
satisfied customer
Items purchased were delivered promptly with no fuss and were exactly what i was expecting
18 de noviembre de 2021
Respuesta de Direct Sale
Thanks, Colin, we highly appreciate your feedback.
Made a purchase in August 2021 and it…
Made a purchase in August 2021 and it is now November and I am still waiting. No updates. Pathetic service from Direct On Sale.
8 de noviembre de 2021
Respuesta de Direct Sale
Hi Mark, I'm not sure if you got notifications, but your order was cancelled and full refund was issued due to stock unavailability.
Product was great
Product was great. Your service help was great
It just took a lot of effort on my part to track and get the product delivered
26 de octubre de 2021
Respuesta de Direct Sale
Thanks Roselyn
The waterproof mattres protectors are a…
The waterproof mattres protectors are a good high quality. This Is the second time I have purchased them, and I will continue to do so.
13 de octubre de 2021
Opinión espontánea
Respuesta de Direct Sale
Thank you Vanessa
I found communication very poor
I found communication very poor. When courier dropped it off, he /she did not ring our doorbell ,it was just left there without our knowledge. Would have been nice of them to ring doorbell to let us know.
7 de septiembre de 2021
Respuesta de Direct Sale
I'm sorry to hear this Giulia, but we do not control courier companies. Due to covid-19 they strictly follow government guidlines for contact-free delivery.
Shopped 1 week ago no tracking no
6 de septiembre de 2021
Respuesta de Direct Sale
Your order has the tracking number, please check your spam/junk folder. It in transit, there has been delays on transit times by Australia post due to Covid-19 restrictions. Please check the link below for more details by Australia post https://auspost.com.au/service-updates
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.