The products were very good, I would have ordered more if there were more colours available, but delivery was on time. However, I think local delivery is a bit too expensive
La empresa ha respondido
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Consulta las opiniones de los clientes
Hands down the BEST shop on Soho Road!! All staff are so warm and welcoming. We dealt with Naeela & Ranjit when ordering our party lengha outfits they were so lovely, honest and patient whilst we trie... Ver más
La empresa ha respondido
I have bought 8 outfits now in last couple months and everyone I love..being only 5ft an slim build an 49 it's been hard finding outfits to fit me..I do have to order from small to xsmall depending on... Ver más
La empresa ha respondido
I bought 2 suits, ( a beautiful gharara suit),some jewellery and a khussa jutti,which i was worried wouldn't fit,so i went a size up & it was a perfect fit! Always buy my suits from diya cos i trust... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Diya’s comprehensive women’s wear edit is inspired by international runways, celebrity looks and on-trend styles. Our team of buyers work constantly to bring together a curated edit of ethnic wear, which ensures versatility and style. As Diya grew online, so did our product portfolio. We subsequently ventured into our own Men’s, Kids and Accessories labels to fortify our offerings. Our commitment to featuring the best value and unique outfits, inspired by western silhouettes, rich fabrics and artisanal embroidery techniques, were available to the wider market. Today, Diya has an international presence in over 100 countries, throughout the UK and much further afield. We are recognised for our unique identity and distinctive designs, inspired by mesmerising colours, patterns, textures and hand-craft techniques from around the world. WHAT MAKES US SPECIAL? 1. ‘OFF THE PEG’ PRET ASIAN FASHION IN SIZES XXS – XXXL 2. AS QUICK AS NEXT DAY DELIVERY WITHIN THE UK. 3. EASY RETURNS AND REFUND PROCESS 4. 24/7 EASY SHOPPING 5. EACH DESIGN IS CURATED BY OUR OWN DESIGN TEAM.
Información de contacto
Reino Unido
- help@diyaonline.com
- diyaonline.com
4,2
Muy bueno
1 mil opiniones
Ha contestado el 100% de las opiniones negativas
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The Item was in good quality and worth…
The Item was in good quality and worth the price. Delivered in timely manner.
26 de octubre de 2023
Opinión espontánea
Respuesta de Diyaonline
Hi Andrew,
We're delighted to hear from you. Thank you for choosing us and for your kind support.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
Respuesta de Diyaonline
Hi Kajal,
We're delighted to hear from you. Thank you for choosing us and for your kind support.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
Dont sell what they show on their site.
I tried to order a simple Brown Kurta and a Gold colour Chudiaar set as shown on their online portal. They sent me a brown Chudidaar instead and told me that the website was wrong and they plan to update it. Took them 5 days to update a ticket after two followups. The only option they gave me was either to keep or return. They dont have a free return policy either. So I end up paying extra either ways. I had ordered this for a festival so I dont have enough time to play the return game so I end up with something I did not intend to buy. 3 stars for promptly dispatching it.
4 de noviembre de 2023
Opinión espontánea
Respuesta de Diyaonline
Hi Prakash,
We're sorry to hear you had an issue with the product.
As we have checked your email, we found that that the solution provided was if you want to keep the items as is or you would like a return for a full refund.
We regret the inconvenience caused by this however, as per your latest mail, you response was to keep the item as it is.
Kindly mail us at help@diyaonline.com for further query.
Kind Regards,
Team Diya.
Not a great experience when returning items.
I purchased 3 suits and 3 pieces of jewellery, however 2 suits weren't suitable due to the sizing so I needed to return them.
The quality of the items I kept, are ok for the price.
I did read the returns policy before purchasing and understood that it said wasn't a free service, not expecting it to cost more then some of the items I bought.
On the returns form it states 'advise using a standard tracked delivery option'.
The parcel weighed 1.49kg and the cheapest option to return this with a 'standard tracked delivery option' is £11.95, with Royal Mail.
Please bare in mind, delivery cost is £6.95 when buying from this company.
It would be useful if this company offered free returns (and free deliveries), like many bigger businesses to allow customers to purchase more items to try and return if unsuitable.
As returns are not a free service, I won't be purchasing from the company again unless the item is an accessory etc which doesn't need to be tried on.
UPDATE (20th Nov)
I have emailed the address you have replied with, with further details of my return, as I have confirmation via delivery tracking the items have been returned to yourselves on 13th November, but I still haven't had confirmation of this nor my refund has been returned to me.
I have returned the items within the 14 day refund policy, which I ordered on 7th November and returned on 10th November.
Please respond to my email regarding my refund as it will take it over the 14 day policy for you tor refund me.
Also your response isn't useful for the review I have left. I did not state I had an issue with the items being faulty, more that my issue was with the returns policy.
10 de noviembre de 2023
Opinión espontánea
Respuesta de Diyaonline
Hi Fay,
We're sorry to hear you had an issue with the returns.
It is mentioned in the Terms & conditions that we do not provide a free return or exchange.
However, we do provide a return or exchange in rare cases such as delivery of wrong/damaged/different size item.
We request you to mail us at help@diyaonline.com so we can analyse if the items were faulty.
Based on that we can provide a solution for you.
Kind Regards,
Team Diya.
Brilliant quality and quick delivery
Brilliant quality and quick delivery. Definitely would recommend you won't be disappointed!
16 de agosto de 2023
Opinión espontánea
Respuesta de Diyaonline
Hi Nayna,
We truly appreciate your feedback and are thrilled to hear that you had a great experience with our services.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
The customer service was a great
The customer service was a great help when I was enquiring about an item to.the point I ordered it and I'm extremely happy with the item. Massive thanks 😊
2 de noviembre de 2023
Opinión espontánea
Respuesta de Diyaonline
Hi Claire,
We're delighted to hear from you. Thank you for choosing us and for your kind support.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
I m a old customer from diya..i just…
I m an old customer from diya..i just love its outfit when ever i purchase from diya , it never disappoints me
23 de octubre de 2023
Opinión espontánea
Respuesta de Diyaonline
Hi Adam,
We're delighted to hear from you. Thank you for choosing us and for your kind support.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
My suit was perfect.
2 de noviembre de 2023
Opinión espontánea
Respuesta de Diyaonline
Hi Asmita,
We're delighted to hear from you. Thank you for choosing us and for your kind support.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
Respuesta de Diyaonline
Hi Vrajendra,
We're thrilled to see your 5-star rating! Thank you for choosing us and for your kind support.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
Bad quality and service
The quality of the products I purchased were bad and poorly packaged. The delivery is expensive relative to other Indian clothes suppliers in Luton that offer free delivery. Significant delays in response time to speak to customer service as well. Bad experience all-around. I can see several others with similar experiences and only wish I read this trustpilot thread before I used company! I discussed this matter with help@diyaonline who simply said they disagree, so I don't believe the business cares about customer service - just interested in buying low quality products and making as much money from consumer as possible.
3 de septiembre de 2023
Opinión espontánea
Respuesta de Diyaonline
Hi,
We appreciate your feedback and are deeply sorry to hear about the quality issue you encountered with your recent purchase from DiyaOnline.
We take quality concerns very seriously, and your feedback has not gone unnoticed.
This is to inform that we do provide a free return service in cases such as delivery of damaged or wrong item.
We request you to email us at help@diyaonline.com and we will have our team look into the issue and come up with a solution ASAP.
Kind Regards,
Team Diya.
Product quality
Easy to use and very happy with the product as usual.
24 de octubre de 2023
Opinión espontánea
Respuesta de Diyaonline
Hi Sangeetha,
We're delighted to hear that you had a great experience with us.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
Amazing clothes and fast delivery
29 de octubre de 2023
Opinión espontánea
Respuesta de Diyaonline
Hi Steffy,
We truly appreciate your feedback and are thrilled to hear that you had a great experience with our services.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
Excellent experience each time that I…
Excellent experience each time that I have ordered. All clothes are really good quality with reasonable price and fast delivery. Would recommend. Thanks for lovely outfits.
20 de octubre de 2023
Opinión espontánea
Respuesta de Diyaonline
Hi Karishma,
We truly appreciate your feedback and are thrilled to hear that you had a great experience with our services.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
Great quality items
23 de octubre de 2023
Opinión espontánea
Respuesta de Diyaonline
Hi Roha,
We are thrilled to hear about your experience and your kind words mean the world to us.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
Great value
Lovely product at such a great price and speedy delivery.
19 de octubre de 2023
Opinión espontánea
Respuesta de Diyaonline
Hi DS,
We are thrilled to hear about your experience and your kind words mean the world to us.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
Great range of outfits at affordable…
Great range of outfits at affordable prices!
23 de octubre de 2023
Opinión espontánea
Respuesta de Diyaonline
Hi Dear,
We truly appreciate your feedback and are thrilled to hear that you had a great experience with our services.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
On line shopping experience is…
On line shopping experience is excellent, great customer service, fast delivery and great after sales customer care. I would recommend shopping here. The lengha I bought is of amazing quality too at a very good price.
20 de octubre de 2023
Opinión espontánea
Respuesta de Diyaonline
Hi Dear,
We truly appreciate your feedback and are thrilled to hear that you had a great experience with our services.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
Great experience
On time delivery, beautiful material and design I loved it.
17 de octubre de 2023
Opinión espontánea
Respuesta de Diyaonline
Hi Shireen,
We are thrilled to hear about your experience and your kind words mean the world to us.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
The designs are always fresh
The designs are always fresh. Price as competitive. And fast service. Only thing that stopped me giving five stars is you have to pay returns.
17 de octubre de 2023
Opinión espontánea
Respuesta de Diyaonline
Hi Dear,
We're glad to hear that your experience was generally positive, and we appreciate your honest assessment.
Your feedback is essential in helping us enhance our services and address any concerns you may have had.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
Respuesta de Diyaonline
Hi Abdul,
We are thrilled to hear about your experience and your kind words mean the world to us.
We look forward to you shopping with us again.
Kind Regards,
Team Diya.
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