After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... Ver más
Localización
Cambiar localizaciónMeadowgate, Valley Park, Wombwell, S73 0UN Barnsley, England, GB
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Consulta las opiniones de los clientes
Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... Ver más
1 Friendly staff. Accommodating to fit repairs around my personal commitments ( work, appointments, school run). 2 kept up to date about the repair via phone, text, email. 3 Collection of car sta... Ver más
They turned up when they said they would and did supply a hire car. However, the system that is supposed to keep the client updated did not give me any information at all. When I rang up to enquire ab... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
Información de contacto
Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, Reino Unido
- 0345 3030336
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What a wonderful rescue service
What a wonderful rescue service, everything about the rescue was excellent in every way
Fantastic service
Fantastic service, from the man who picked the car up, advisors on the phone, job completed and dropped off. Top job!
DLG did a very good job of repairing…
DLG did a very good job of repairing the damage to my rear bumper.
Excellent
Fixed our car after a accident, took longer than expected waiting for parts, kept me updated with progress, car was perfect when returned
Excellent Service
Very courteous, knowledgeable and professional. A very easy process and glad to have my car back looking as it should!
I was kept informed at every step of…
I was kept informed at every step of the repair process from DLG Auto’s, when they received the car, when they had examined the damage, when they started the repair & when the repair was completed. The repair was excellent.
Well done Barnsley! I was very satisfied with your services. Everyone was friendly and helpful and I was kept informed about how things were progressing. Thank you.
Everything made my experience a good one and as stress free as possible. Everyone was friendly and helpful and I was kept informed about how things were progressing . Thank you.
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Communication
The work took a month to repair, due to parts and some difficulties that the repairers encountered, which constantly appeared to be waiting for parts!
The most frustrating part was the communication, or lack of. What is the point of having a repair status website, if they don't use it. I found myself calling constantly to get updates which just added to the long wait. Really disappointed at this aspect of your customer service.

Respuesta de DLG Auto Services - Barnsley
Good communication and turnaround but poor colour match
Good communication and turnaround time but didn't deliver on time and wanted to deliver at 6pm, well after dark. I'm glad I refused to allow that and got it the next day in daylight as the colour match of the repair was nothing like a match. I have had the car back an hour and will be taking it back to show them this afternoon.

Respuesta de DLG Auto Services - Barnsley
I was kept informed at every stage of…
I was kept informed at every stage of the repair process. Work that was required, timescale of repair etc. The finished job is excellent, no complaints at all. Would highly recommend.
They picked my car up when they said…
They picked my car up when they said they would they kept me informed about the repair process and brought the car back when they said they would so no complaints from me a very professional service.
Speedy response
Speedy response. Kept well informed during each stage . Friendly and helpful service.
Kept up to date with work being done.
Kept up to date with work being done.
Lovely friendly man who dropped off and picked up car

Respuesta de DLG Auto Services - Barnsley
Fantastic repair work done to my car
Fantastic repair work done to my car. I recommend DLG to anyone.

Respuesta de DLG Auto Services - Barnsley
Honestly the worst experience……
Honestly the worst experience with a body shop in my life, if I good give any advice I’d say stay well clear. Repairs took 3 times longer than stated on first collection car was painted wrong and add still had damaged parts from the accident on the vehicle. So had to leave it there. On second collection I was taking the car no matter what as been nearly 3 months. And on collection the car still has a broken grill from the accident no badge as wasn’t fitted I. Time for collection scratch on brand new bumper. Still painted incorrectly. Insurance company Churchill are aware and it will be returning to different garage. Honestly one of the worst experience in car garages to date.
PLEASE DONT USE

Respuesta de DLG Auto Services - Barnsley

Respuesta de DLG Auto Services - Barnsley
Very good repair
All handled very professionally and repair done to a high standard

Respuesta de DLG Auto Services - Barnsley
All contacts made were efficient and a…
All contacts made were efficient and a nice job was done on the repair. Thank you.

Respuesta de DLG Auto Services - Barnsley
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