DLG Auto Services - Barnsley Opiniones 

354
TrustScore: 4.5 sobre 5

4,4

Meadowgate, Valley Park, Wombwell, S73 0UN Barnsley, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... Ver más

Valorada con 5 estrellas sobre 5

Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... Ver más

Valorada con 5 estrellas sobre 5

1 Friendly staff. Accommodating to fit repairs around my personal commitments ( work, appointments, school run). 2 kept up to date about the repair via phone, text, email. 3 Collection of car sta... Ver más

Valorada con 3 estrellas sobre 5

They turned up when they said they would and did supply a hire car. However, the system that is supposed to keep the client updated did not give me any information at all. When I rang up to enquire ab... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, Reino Unido

  • 0345 3030336

4,4

Excelente

TrustScore: 4.5 sobre 5

354 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(354)

482 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, from the man who picked the car up, advisors on the phone, job completed and dropped off. Top job!

10 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Excellent

Fixed our car after a accident, took longer than expected waiting for parts, kept me updated with progress, car was perfect when returned

26 de noviembre de 2024
Valorada con 3 estrellas sobre 5

Communication

The work took a month to repair, due to parts and some difficulties that the repairers encountered, which constantly appeared to be waiting for parts!
The most frustrating part was the communication, or lack of. What is the point of having a repair status website, if they don't use it. I found myself calling constantly to get updates which just added to the long wait. Really disappointed at this aspect of your customer service.

30 de octubre de 2024
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Respuesta de DLG Auto Services - Barnsley

We understand your frustration with the extended repair time and the communication challenges you experienced. We strive to provide clear and timely updates throughout the repair process. We appreciate your feedback and will use it to improve our communication practices.

Valorada con 2 estrellas sobre 5

Good communication and turnaround but poor colour match

Good communication and turnaround time but didn't deliver on time and wanted to deliver at 6pm, well after dark. I'm glad I refused to allow that and got it the next day in daylight as the colour match of the repair was nothing like a match. I have had the car back an hour and will be taking it back to show them this afternoon.

12 de noviembre de 2024
Opinión espontánea
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Respuesta de DLG Auto Services - Barnsley

We understand your frustration with the delivery time and color match. We appreciate your feedback and will use it to improve our services. We're glad you were able to get the repair done in daylight and we look forward to hearing more about your experience this afternoon.

Valorada con 5 estrellas sobre 5

Fast and efficient

24 de septiembre de 2024
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Respuesta de DLG Auto Services - Barnsley

Thank you for sharing your experience, we are delighted to hear that you are pleased with your repairs and our service.

Valorada con 5 estrellas sobre 5

Kept up to date with work being done.

Kept up to date with work being done.
Lovely friendly man who dropped off and picked up car

24 de septiembre de 2024
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Respuesta de DLG Auto Services - Barnsley

We appreciate you taking the time to share your positive experience. We're glad to hear you were kept informed throughout the process and that you found our team member to be friendly and helpful.

Valorada con 5 estrellas sobre 5

Fantastic repair work done to my car

Fantastic repair work done to my car. I recommend DLG to anyone.

17 de septiembre de 2024
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Respuesta de DLG Auto Services - Barnsley

We are thrilled to hear that you were satisfied with the repair work done to your car. We strive to provide excellent service and appreciate your kind words. We hope to see you again soon.

Valorada con 1 estrellas sobre 5

Honestly the worst experience……

Honestly the worst experience with a body shop in my life, if I good give any advice I’d say stay well clear. Repairs took 3 times longer than stated on first collection car was painted wrong and add still had damaged parts from the accident on the vehicle. So had to leave it there. On second collection I was taking the car no matter what as been nearly 3 months. And on collection the car still has a broken grill from the accident no badge as wasn’t fitted I. Time for collection scratch on brand new bumper. Still painted incorrectly. Insurance company Churchill are aware and it will be returning to different garage. Honestly one of the worst experience in car garages to date.
PLEASE DONT USE

13 de septiembre de 2024
Opinión espontánea
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Respuesta de DLG Auto Services - Barnsley

We understand your frustration and apologize for the negative experience you had with our services. We strive to provide high-quality repairs and customer service, and it's clear we fell short of your expectations. We appreciate you bringing these issues to our attention and will use your feedback to improve our processes.

Valorada con 5 estrellas sobre 5

Very good repair

All handled very professionally and repair done to a high standard

10 de septiembre de 2024
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Respuesta de DLG Auto Services - Barnsley

We appreciate your kind words and are glad to hear that you were satisfied with the professionalism and quality of the repair.

Valorada con 5 estrellas sobre 5

All contacts made were efficient and a…

All contacts made were efficient and a nice job was done on the repair. Thank you.

10 de septiembre de 2024
Logotipo de DLG Auto Services - Barnsley

Respuesta de DLG Auto Services - Barnsley

We're so glad to hear you had a positive experience with our team. We appreciate your kind words and feedback.

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