DLG Auto Services - Barnsley Opiniones 

354
TrustScore: 4.5 sobre 5

4,4

Meadowgate, Valley Park, Wombwell, S73 0UN Barnsley, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... Ver más

Valorada con 5 estrellas sobre 5

Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... Ver más

Valorada con 5 estrellas sobre 5

1 Friendly staff. Accommodating to fit repairs around my personal commitments ( work, appointments, school run). 2 kept up to date about the repair via phone, text, email. 3 Collection of car sta... Ver más

Valorada con 3 estrellas sobre 5

They turned up when they said they would and did supply a hire car. However, the system that is supposed to keep the client updated did not give me any information at all. When I rang up to enquire ab... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, Reino Unido

  • 0345 3030336

4,4

Excelente

TrustScore: 4.5 sobre 5

354 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(354)

482 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Car Repair

This company was very efficient from first contacting to arrange my car repair, they gave time slots to pick up and return my car and kept me informed at every stage, very professional

5 de junio de 2024
Valorada con 3 estrellas sobre 5

Car repair

They turned up when they said they would and did supply a hire car. However, the system that is supposed to keep the client updated did not give me any information at all. When I rang up to enquire about how long the repair would take they could not tell me, not even an approximation. The repair took 2 weeks to complete which was essentially a paint job as no parts were needed. The repair was done to a good standard, however, they didn’t mask the wheel arch properly so paint is evident which makes it obvious a repair has been done.

29 de mayo de 2024
Logotipo de DLG Auto Services - Barnsley

Respuesta de DLG Auto Services - Barnsley

We understand your frustration regarding the lack of updates on the repair progress. Our system is designed to keep clients informed, and we sincerely apologize for any inconvenience caused.

While we're glad to hear that the repair itself was done to a good standard, we regret that the wheel arch wasn't masked properly. We take pride in our work and strive for perfection, so this oversight is certainly not up to our usual standards. Please contact the site directly to look into this for you.

Thank you for taking the time to provide your feedback. We value your input as it helps us improve our services and provide a better experience for our customers.

Valorada con 1 estrellas sobre 5

4weeks to replace a lost key

4weeks to replace a lost key, didn’t keep us up to date with any information,had to keep ringing them to find out what was happening

29 de mayo de 2024
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Respuesta de DLG Auto Services - Barnsley

We apologise for the inconvenience you experienced due to the delay in replacing your lost key. We understand how frustrating it can be to not receive timely updates, and we deeply regret that our communication fell short of your expectations. We take customer satisfaction very seriously and are committed to improving our processes to ensure better communication and service in the future. Thank you for bringing this to our attention, as it helps us identify areas where we can enhance our customer experience.

Valorada con 3 estrellas sobre 5

Excellent workmanship but room for improvement re customer care.

Had to chase them up a few times, took a week to send receipt, and still awaiting repair report. Friendly polite staff and excellent repair, although QC a bit off.

21 de mayo de 2024
Logotipo de DLG Auto Services - Barnsley

Respuesta de DLG Auto Services - Barnsley

We understand your frustration regarding the delay in receiving the receipt and the repair report. We sincerely apologize for any inconvenience caused. Our team is committed to providing prompt and efficient service, and we regret that we fell short in this instance. We will take immediate action to ensure that such delays do not occur in the future.

We are glad to hear that you were pleased with the quality of the repair and the friendliness of our staff. However, we acknowledge your concerns about the quality control process, and we will take steps to rectify any issues in this area.

Thank you for taking the time to share your feedback with us. Your input is valuable in helping us improve our services and provide a better experience for our customers.

Valorada con 5 estrellas sobre 5

An excellent and first class service

An excellent service.
They gave us an estimate when the car would be ready and it was as estimated. The car was picked up on time and dropped off on time. If we had any questions, they answered them effectively and the staff were friendly and helpful. The work on the car was immaculate.

14 de mayo de 2024
Valorada con 1 estrellas sobre 5

Repair farce

It was a farce from day 1 starting from having to wait over 4 hours after the time given to collect the vehicle and no means of contacting anyone. Any time we tried to get updates someone would call back but rarely did. You had the vehicle 5 weeks and when it was returned the repair was missing a part and we had to sort the ill fitting windscreen. Someone was calling back again re the missing part but as usual we are still waiting. We had to have our mechanic sort out the collision sensor as you said you couldn’t get it to work. You couldn’t get it to work because your mechanic had forced the connection in the wrong way and broken it trying to get it to fit properly. You just seem to concentrate on asking stupid security questions about myself each time I call. Do you thing loads of people are pretending to be me to ask about the repair status of a Vito??. You are always polite when we do call but inefficient service

25 de marzo de 2024
Logotipo de DLG Auto Services - Barnsley

Respuesta de DLG Auto Services - Barnsley

Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact us direct

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