DLG Auto Services - Barnsley Opiniones 

354
TrustScore: 4.5 sobre 5

4,4

Meadowgate, Valley Park, Wombwell, S73 0UN Barnsley, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... Ver más

Valorada con 5 estrellas sobre 5

Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... Ver más

Valorada con 5 estrellas sobre 5

1 Friendly staff. Accommodating to fit repairs around my personal commitments ( work, appointments, school run). 2 kept up to date about the repair via phone, text, email. 3 Collection of car sta... Ver más

Valorada con 3 estrellas sobre 5

They turned up when they said they would and did supply a hire car. However, the system that is supposed to keep the client updated did not give me any information at all. When I rang up to enquire ab... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, Reino Unido

  • 0345 3030336

4,4

Excelente

TrustScore: 4.5 sobre 5

354 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(354)

483 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good service

1 Friendly staff.
Accommodating to fit repairs around my personal commitments ( work, appointments, school run).
2 kept up to date about the repair via phone, text, email.
3 Collection of car staff were courteous and helpful.
4 No issues with the work carried out.

12 de marzo de 2024
Valorada con 5 estrellas sobre 5

Repair of Wing on Skoda Yeti

The work was carried out quickly and to a very high standard , all the staff whether in the office or delivering the car were clear and efficient and friendly .All went well, as they indicated it would

28 de febrero de 2024
Valorada con 2 estrellas sobre 5

More damage during repairs than during the accident

My car went into repair for the front offside wing. This was repaired well and relatively quickly. However, when the car was returned to me, it had scratches all down the near side, from the front wing to past the rear door. It is impossible to understand how this was missed before delivery, but they took it back without complaint and said they would repair the damage. Roll on another week and I get the car back again, but still with damage visible, so back it went again. Roll on another nearly 3 weeks and after a lot of chasing I finally get my car back. On the massively plus side they were polite and courteous and never argued about liability, however, on the delivery side, this was not their finest hour!

6 de marzo de 2024
Logotipo de DLG Auto Services - Barnsley

Respuesta de DLG Auto Services - Barnsley

We sincerely regret the inconvenience and frustration you experienced during the repair of your vehicle. It is deeply concerning that the car was returned to you with additional scratches, and we understand your disappointment. We appreciate your patience while we worked to rectify the situation, and we are committed to ensuring that such issues do not occur in the future. Thank you for bringing this matter to our attention, as it helps us improve our processes and deliver better service to our customers.

Valorada con 5 estrellas sobre 5

Courteous staff

Courteous staff, good service

28 de febrero de 2024
Logotipo de DLG Auto Services - Barnsley

Respuesta de DLG Auto Services - Barnsley

Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our staff courteous and our service good. Your feedback is greatly appreciated and will be shared with our team as a source of encouragement. We look forward to serving you again in the future.

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