After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... Ver más
Localización
Cambiar localizaciónMeadowgate, Valley Park, Wombwell, S73 0UN Barnsley, England, GB
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Consulta las opiniones de los clientes
Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... Ver más
1 Friendly staff. Accommodating to fit repairs around my personal commitments ( work, appointments, school run). 2 kept up to date about the repair via phone, text, email. 3 Collection of car sta... Ver más
They turned up when they said they would and did supply a hire car. However, the system that is supposed to keep the client updated did not give me any information at all. When I rang up to enquire ab... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
Información de contacto
Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, Reino Unido
- 0345 3030336
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…great service and experience
Great communication from start to finish. Nothing was any trouble. Car fixed and delivered back quickly faster than I expected.
Well done
Caring and professional
Polite , friendly, kept me updated and the gentleman Bradley was so kind and caring. My car was fully looked after.
Thank you.
Everything was so straight forward and…
Everything was so straight forward and the staff were great and polite.
Quality repair
Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days to repair. Came back sparkling. Apparently they prepare what the need from description and photos even before they get it. Excellent communication throughout. Strongly recommend.
Highly recommended
What an excellent job these people do brought my car back today with a report on what they have done what workmanship 10 out of 10 for that
Also to the office staff for keeping me informed of the progress excellent A1
After initial contact and some back and…
After initial contact and some back and forward phone calls all services were good. Operators were polite and helpful which made the experience pleasant. The follow up of trying to assist me with car phone problems was good too with a very helpful and polite engineer.
The guy who came to pick car up very…
The guy who came to pick car up very polite and explained everything excellent customer service. When I phoned the office the lady I spoke to she was very polite and easy to talk too
Repairs to my vehicle was done to a…
Repairs to my vehicle was done to a very hard standard.
Good service good cummication lots of…
Good service good cummication lots of updates on my car very polite
excellent service
excellent service, collected my car on monday 13th november and carried out repair in 3 days to a very high standard
Very good service provided from start…
Very good service provided from start to finish.
Keep you well informed from start to…
Keep you well informed from start to finish with everything related to car and what needed doing, either by phone text. Staff all polite and nothing to much when you want something, they go out there way to help you. Would highly recommend them
Very polite
Very polite, friendly & helpful
Communication excellent
Prompt in their work
Workmanship appears good 😊
Very Professional
Time, quality of work, customer service, very professional in all areas
my car was collected and returned as…
my car was collected and returned as good as new.
everyone i dealt with was friendly
i give them 10 out of ten
Car repaired following minor accident
Excellent service. Helpful, professional and timely
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Gold Standard Service
DLG Barnsley deserve the five stars I have given them because they gave us gold standard service. It was a pleasure to deal with the driver who collected/returned our car, the office staff and the assessor. They were all friendly, informative and efficient. The text updates we received were also very helpful. When the car was returned to us it was so immaculate, that it looked like it had just come out of a showroom. I have no hesitation in recommending DLG Barnsley for any vehicle repairs.

Respuesta de DLG Auto Services - Barnsley
Helpful friendly service
The ladies answering the phone calls and the driver who collected and delivered the car was very friendly and helpful. The repair was done sooner than the original estimated time. However, after I got the car back I found the electric control of the driver-side mirror was not working. A technician was sent to fix it. He found that the team who did the repair didn't plug the wire in properly causing it not to work. The team need to be more careful and also need to check that everything is working properly before delivering the car back.
Prompt and excellent quality
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