After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... Ver más
Localización
Cambiar localizaciónMeadowgate, Valley Park, Wombwell, S73 0UN Barnsley, England, GB
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Consulta las opiniones de los clientes
Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... Ver más
1 Friendly staff. Accommodating to fit repairs around my personal commitments ( work, appointments, school run). 2 kept up to date about the repair via phone, text, email. 3 Collection of car sta... Ver más
They turned up when they said they would and did supply a hire car. However, the system that is supposed to keep the client updated did not give me any information at all. When I rang up to enquire ab... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Información de contacto
Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, Reino Unido
- 0345 3030336
4,4
Excelente
355 opiniones
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Let down by online repair status…
Let down by online repair status facility. Car collected on time assessed and update on time scale for repair by phone very quickly, told 5 to 7 days. Unfortunately the online repair status facility did not reflect this at anytime giving time scale in excess of 30 days. This never changed even after a 2 phone to say repair complete and would arrange my cars return. This repair status feature actually ruined my whole experience and I’d rather you did not have it if it only gives fake news.
16 de febrero de 2024
Great service thanks you
Kept me informed throughout. Quick repair and really good service.
1 de febrero de 2024
My car came back like new
My car came back like new - after bodywork.
Very convenient with pick up and drop off from home.
Pleasant, helpful staff.
16 de febrero de 2024
Everything done and completed
Everything done and completed, was delayed as they were very busy. However, vehicle needs to go back in . Boot not locking.
16 de febrero de 2024
DLG - a great Company to deal with.
The Company manages expectations very well and keeps you up to date every step of the way, from initial collection, repair updates, timelines to final delivery. They were polite and friendly on all interactions with them and it was a pleasure dealing with all contacts. The quality of the repairs was excellent and I was very pleased with the overall service.
26 de enero de 2024
Good job done and got car back quick
31 de enero de 2024
They did a brilliant job
26 de enero de 2024
Always kept you updated with the work…
Always kept you updated with the work being carried out on my vehicle
26 de enero de 2024
VW Golf Lincoln
Good communication, no issues with collection and return of vehicle. Repair completed to a good standard apart from one part of bumper that wasn’t replaced which was disappointing
26 de enero de 2024
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Absolutely appalling service avoid!
Absolutely appalling service avoid!
Do not use their services
Terrible communication and they are not honest
26 de enero de 2024
Respuesta de DLG Auto Services - Barnsley
Hi, I'm sorry to see that you aren't happy with the service that you received. If there is anything that we can look into please contact the Barnsley site directly and they will assist.
From collecting my vehicle and repair
From collecting my vehicle and repair.
I was kept well informed on everything going on.
Very happy with the repair.
Highly recommend.
26 de enero de 2024
Excellent and fast.
26 de enero de 2024
General efficiency and quality of work…
General efficiency and quality of work were excellent
19 de diciembre de 2023
Just perfect.
They always kept me informed through the whole process and the job they did was exceptional.
17 de enero de 2024
Polite
Polite, reliable service
Kept you updated
Nothing was to much trouble for them.
17 de enero de 2024
Very efficient and helpful
Very efficient and helpful, they picked up and delivered my car to my place of work
4 de diciembre de 2023
Car arrived with fault parking sensor
Car arrived with fault parking sensor, was not checked, bumper replaced but side trim been damaged but not changed had to go back.
27 de diciembre de 2023
Respuesta de DLG Auto Services - Barnsley
Hi, I'm sorry that we didn't get it right first time for you, if there is anything outstanding please contact us directly.
Great service from pickup to repair and…
Great service from pickup to repair and return
27 de diciembre de 2023
Great service
My car was collected in 2 days and returned 4 days later like brand new fantastic work and a lot quicker than I expected.
19 de diciembre de 2023
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