DLG Auto Services - Basildon Opiniones 

285
TrustScore: 4.5 sobre 5

4,6

Luckyn Lane, Yardley Business Park, SS14 3BZ Basildon, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

They are very good at keeping me updated with progress and also with any trouble they had finding with getting parts. Their workmanship is excellent although I have had to ask for a call back on a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My Merc C250 was repaired by DG body garage with damages on the driver side and rear bumper, the level of communication from collecting the car till repairs was complete and car delivered was amazing... Ver más


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Luckyn Lane, Yardley Business Park, SS14 3BZ, Basildon, Reino Unido

  • 03453030352

4,6

Excelente

TrustScore: 4.5 sobre 5

285 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(285)

673 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Timely and prompt service.

Very timely and prompt service.
Excellent customer service - all staff were courteous and answered all my questions, however minor.
Car was collected on time and delivered back before projected return date.
Car looks good an new.

4 de abril de 2024
Valorada con 5 estrellas sobre 5

Insurance repair

I am really happy with the services I received from DLG . They kept me informed every step of the way from pick up to drop off.. driver was very polite and arrived on time. The repairs are perfect and i am very pleased with the results. I also spoke with a couple of Ladies on the phone and text , they were more than happy to assist me in every way possible. I would give them a rating of 10 out of 10.

23 de febrero de 2024
Opinión espontánea
Logotipo de DLG Auto Services - Basildon

Respuesta de DLG Auto Services - Basildon

Thank you for taking the time to share your positive experience with DLG. We are delighted to hear that you were satisfied with our services and that our driver's punctuality and politeness contributed to your overall satisfaction. It's wonderful to know that our team members were able to assist you effectively and that you are pleased with the repair results. Your 10 out of 10 rating is greatly appreciated and serves as a testament to our commitment to providing exceptional customer service. We value your feedback and will continue to strive for excellence in all aspects of our operations.

Valorada con 5 estrellas sobre 5

Superb service

Very efficient service with superb quality work, repair was perfected with complete satisfaction - many thanks for a great job well done
Would highly recommend 100%

28 de febrero de 2024
Valorada con 5 estrellas sobre 5

Lauren from the Basildon branch went…

Lauren from the Basildon branch went above and beyond to make sure my vehicle was booked in and repaired in good time. Also she was happy to pass on all updates along with her colleagues regarding to repairs to my vehicle. I would highly recommend DLG to anyone the standard of work was fantastic

8 de febrero de 2024
Valorada con 5 estrellas sobre 5

Speedy Professional service

I had a claim and was very impressed at service.

Collected vehicle on the Monday and was ready to be dropped back on the Friday

I was given a courtesy vehicle at same time they collected my vehicle and vehicle was back with me so much quicker than expected after hearing horror stories about how long vehicles are taking to be repaired.

Kept me updated all throughout with position on repairs via text too

Staff were friendly and knowledgeable cannot fault them

5 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Reason to use again

The service provided was very efficient,
the collection and delivery of the car was easy to arrange and the driver’s arrived
on time.
Was kept informed on the progress of the repair and any delays which had occurred.

8 de febrero de 2024
Valorada con 2 estrellas sobre 5

To day wing mirror fell out of its…

To day wing mirror fell out of its housing. If it was not for the wire connected to it, it would have fallen on the floor and broken. I forgot to remove a phone holder from the air vent grill which went missing

17 de enero de 2024
Logotipo de DLG Auto Services - Basildon

Respuesta de DLG Auto Services - Basildon

Hi, sorry to hear that this happened, please do contact the site directly for them to look into this for you.

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