Car returned with interior damage. Told wesr and tear. This is the second time ive had issues with this company. I expect the vehicle to be returned in the condition it was given. Unacceptable.
La empresa ha respondido
Localización
Cambiar localización15-33 Flaxley Parkway, Flaxley Road, B33 9AL Birmingham, GB
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Consulta las opiniones de los clientes
Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and ev... Ver más
La empresa ha respondido
Great admin staff. Kept up to date with progress. Friendly staff collected the car. Really pleased with the repair work. The real bonus was the valeting. Neighbours thought I had a new car.
La empresa ha respondido
The service I received was impeccable. I was kept informed at every stage from vehicle collection progress on repair and return of my car. The car had been valeted and looks as good as new. Thanks to... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Información de contacto
15-33 Flaxley Parkway, Flaxley Road, B33 9AL, Birmingham, Reino Unido
- 03453030431
4,6
Excelente
481 opiniones
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Great admin staff
Great admin staff. Kept up to date with progress. Friendly staff collected the car. Really pleased with the repair work. The real bonus was the valeting. Neighbours thought I had a new car.
28 de abril de 2026
Opinión espontánea
Respuesta de DLG Auto Services - Birmingham
We're happy to hear that you were pleased with our admin and repair teams! It's great to know you were kept updated and that you appreciated the valet service.
Car returned with interior damage
Car returned with interior damage. Told wesr and tear. This is the second time ive had issues with this company. I expect the vehicle to be returned in the condition it was given. Unacceptable.
20 de abril de 2026
Opinión espontánea
Respuesta de DLG Auto Services - Birmingham
We regret to hear about the interior damage and your previous issues. We aim for vehicles to be returned in their original condition and will review this situation.
Very impressed with the repairs and car…
Very impressed with the repairs and car returned with full valet, within 1 week. Great service and communication throughout
13 de abril de 2026
Opinión espontánea
Respuesta de DLG Auto Services - Birmingham
We're happy to hear that you were impressed with the repairs and the valet service. It's great to know that you received great service and communication.
Couldn't have been better
The service I received was impeccable. I was kept informed at every stage from vehicle collection progress on repair and return of my car. The car had been valeted and looks as good as new. Thanks to all involved.
13 de abril de 2026
Opinión espontánea
Respuesta de DLG Auto Services - Birmingham
We're happy to hear you received impeccable service! It's great to know you were well-informed throughout the repair process and that you were pleased with the car's presentation upon its return. Thank you!
DLG Auto Services did a fantastic job…
DLG Auto Services did a fantastic job on my ford puma car came back looking brand new highly recommend
17 de marzo de 2026
Opinión espontánea
Respuesta de DLG Auto Services - Birmingham
We're happy to hear that your Ford Puma looks brand new! Thank you for highly recommending our auto services; we appreciate your feedback.
Brilliant service from start to finish
Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and everyone I saw (or spoke to on the phone) were fantastic. Really good communications all the way through. I was delighted with the service provided and was so grateful for the speedy repair to my car. It even came back washed and valeted. What superstars!
23 de febrero de 2026
Opinión espontánea
Respuesta de DLG Auto Services - Birmingham
We're happy to hear that you had such a positive experience with our service! We appreciate your kind words regarding our communication and the speedy repair of your car. It's great to know you were delighted with the service. Thank you for your feedback!
Car repaired to high standard.…
Car collected and courtesy car delivered at time stated . Car completed and returned at time specified. All work done to high standards. Very happy with experience dealing with DLG..
10 de febrero de 2026
Respuesta de DLG Auto Services - Birmingham
We're happy to hear that the car collection and return went smoothly and that you were pleased with the work completed. We appreciate your positive feedback!
I couldn’t give this company a better review
I couldn’t give this company a better review. They kept us in touch all the way through and I couldn’t recommend them enough. Staff were so helpful and pleasant.
28 de enero de 2026
Opinión espontánea
Respuesta de DLG Auto Services - Birmingham
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding our staff's helpfulness and communication. Thank you for the recommendation!
Fantastic staff and service
Fantastic staff, kept me well informed throughout. Finished to a very high standard and extra quick.
8 de diciembre de 2025
Respuesta de DLG Auto Services - Birmingham
We're happy to hear that our staff kept you informed and that you're pleased with the quick, high-standard work. Thank you for your positive feedback!
ALHAMDULILLAH ALL GOOD
3 de junio de 2025
Very poor communication.
25 de noviembre de 2025
Opinión espontánea
Respuesta de DLG Auto Services - Birmingham
Hi, sorry you did not have the best experience. If you would like to discuss this rating in more detail, please call us and we will be happy to look into it further for you.
Great, fast service, polite and professional
Great service! They fixed my car fast. Picked it up from, dropped courtesy car off, then brought it back. Polite, on time, professional. No complaints
19 de noviembre de 2025
Opinión espontánea
Excellent service from start to finish
Excellent service from start to finish, brilliant staff all round ie staff on phones, repair staff and delivery drivers, kept you informed every step of the way and always polite and went above and beyond with collection and delivery due to work commitments would highly reccommend this company
6 de octubre de 2025
Opinión espontánea
So helpfull to collect on time and deliver.repair wise, nice job completed. Staff so friendly and helpful.
On time to collect and deliver back. Friendly staff. Repair was top class.
2 de septiembre de 2025
Work closely together with clients Insurance Companies like Churchill U.K.…
Work closely together with clients and established companies DLG Perfect Repair 🚘
Given as unexpected polished up repaired car and new confidence
to continue driving with care for others Enjoy our fixted car again,after road rage incident.
19 de agosto de 2025
Absolutely fantastic from start to…
Absolutely fantastic from start to finish. Collected the car and delivered back to the door like new. Always someone available to talk to on their helpline for advice and they kept regular contact to let me know how repair was going.
19 de agosto de 2025
Great service from start to finish plus…
Great service from start to finish plus you did good repair on my car as my husband would noticed if not as he had job checking finish cars over few years back and quick turn around not keep waiting for return of my car
12 de agosto de 2025
Picked car up transported to Bham
Picked car up transported to Bham. Three days later
minor damage repaired. Door bell rang car was on drive looking great Well done.
12 de agosto de 2025
Manager needs a lesson in customer relations
Complaint Upheld .....Case No 217526997
Incase you miss my review on Google regarding the ongoing dispute with manager Mr Rob Griffiths for refusing to repair my car , I have now recieved an apology and compensation from Direct Line.. case now closed........thak you all on Fb
5 de agosto de 2025
Opinión espontánea
Respuesta de DLG Auto Services - Birmingham
Hello, we are sorry to hear you did not have a great experience. I have made the site aware of your comments to prevent similar situations from happening in the future
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