DLG Auto Services - Birmingham Opiniones 

485
TrustScore: 4.5 sobre 5

4,6

15-33 Flaxley Parkway, Flaxley Road, B33 9AL Birmingham, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was contacted very quickly. The advisors who spoke to me on the phone were all very helpful, polite and professional. I was given all the information I needed and kept informed every step of the... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

My car went off for repair and was fairly quickly returned sadly bits were missing and the job wasn't finished, some parts were still broken, 2 weeks later an engineer came out and couldn't repair it... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and ev... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From start to finish I can't thank D.L.G AUTO services enough, from picking my car up that had been in a wreck to keeping me informed throughout the process to bringing my car back like brand new, the... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • 15-33 Flaxley Parkway, Flaxley Road, B33 9AL, Birmingham, Reino Unido

  • 03453030431

4,6

Excelente

TrustScore: 4.5 sobre 5

485 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(485)

479 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Absolutely fantastic from start to…

Absolutely fantastic from start to finish. Collected the car and delivered back to the door like new. Always someone available to talk to on their helpline for advice and they kept regular contact to let me know how repair was going.

19 de agosto de 2025
Valorada con 1 estrellas sobre 5

Manager needs a lesson in customer relations

Complaint Upheld .....Case No 217526997
Incase you miss my review on Google regarding the ongoing dispute with manager Mr Rob Griffiths for refusing to repair my car , I have now recieved an apology and compensation from Direct Line.. case now closed........thak you all on Fb

5 de agosto de 2025
Opinión espontánea
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Respuesta de DLG Auto Services - Birmingham

Hello, we are sorry to hear you did not have a great experience. I have made the site aware of your comments to prevent similar situations from happening in the future

Valorada con 5 estrellas sobre 5

Great company

Great company. Completed repairs on my car so quickly, kept me updated every step of the way and even returned my car to me cleaned 😃

5 de agosto de 2025
Valorada con 5 estrellas sobre 5

Insurance Repair

Direct Line recommended repairers did great job, communication, collection and return of vehicle and quality of repair were all excellent and stress free, super job.

5 de agosto de 2025
Valorada con 5 estrellas sobre 5

Could not fault them

Could not fault them, they gave me information as neccessary. The Assessor informed me what was happening and how long it would take. In fact the repair was done and the car was delivered back earlier than expected.

5 de agosto de 2025
Valorada con 3 estrellas sobre 5

Still waiting for a minor repair to my car following theft damage

Still waiting for a minor repair to my vehicle , needs a new clip on the battery after disconnect during attempted theft. They would have got 4 Stars from me if this had been done. Only a minor inconvenience but enough to make my experience far from perfect.

10 de julio de 2025
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Respuesta de DLG Auto Services - Birmingham


Thanks for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly

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