I was contacted very quickly. The advisors who spoke to me on the phone were all very helpful, polite and professional. I was given all the information I needed and kept informed every step of the... Ver más
La empresa ha respondido
15-33 Flaxley Parkway, Flaxley Road, B33 9AL Birmingham, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
I was contacted very quickly. The advisors who spoke to me on the phone were all very helpful, polite and professional. I was given all the information I needed and kept informed every step of the... Ver más
La empresa ha respondido
My car went off for repair and was fairly quickly returned sadly bits were missing and the job wasn't finished, some parts were still broken, 2 weeks later an engineer came out and couldn't repair it... Ver más
La empresa ha respondido
Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and ev... Ver más
La empresa ha respondido
From start to finish I can't thank D.L.G AUTO services enough, from picking my car up that had been in a wreck to keeping me informed throughout the process to bringing my car back like brand new, the... Ver más
La empresa ha respondido
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
15-33 Flaxley Parkway, Flaxley Road, B33 9AL, Birmingham, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Work closely together with clients and established companies DLG Perfect Repair 🚘
Given as unexpected polished up repaired car and new confidence
to continue driving with care for others Enjoy our fixted car again,after road rage incident.
Absolutely fantastic from start to finish. Collected the car and delivered back to the door like new. Always someone available to talk to on their helpline for advice and they kept regular contact to let me know how repair was going.
Great service from start to finish plus you did good repair on my car as my husband would noticed if not as he had job checking finish cars over few years back and quick turn around not keep waiting for return of my car
Picked car up transported to Bham. Three days later
minor damage repaired. Door bell rang car was on drive looking great Well done.
Complaint Upheld .....Case No 217526997
Incase you miss my review on Google regarding the ongoing dispute with manager Mr Rob Griffiths for refusing to repair my car , I have now recieved an apology and compensation from Direct Line.. case now closed........thak you all on Fb

Respuesta de DLG Auto Services - Birmingham
They took my car and within 3 days it was back and like brand new. Fantastic service from start to finish. Brilliant place
Great company. Completed repairs on my car so quickly, kept me updated every step of the way and even returned my car to me cleaned 😃
Direct Line recommended repairers did great job, communication, collection and return of vehicle and quality of repair were all excellent and stress free, super job.
Could not fault them, they gave me information as neccessary. The Assessor informed me what was happening and how long it would take. In fact the repair was done and the car was delivered back earlier than expected.
Kept me informed of dates,times for collection and delivery.car cleaned and looking as good as new.Staff polite and helpful,professional in approach.
efficient and communicative. Kept me regularly updated about what was happening and got my car back sooner than anticipated, a first class repair.
Excellent repair job and good communication regarding progress.
We were kept informed along the way. They were prompt and the staff were very friendly
A quick and efficient service -staff were very helpful.
Still waiting for a minor repair to my vehicle , needs a new clip on the battery after disconnect during attempted theft. They would have got 4 Stars from me if this had been done. Only a minor inconvenience but enough to make my experience far from perfect.

Respuesta de DLG Auto Services - Birmingham
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.