DLG Auto Services - Bristol Opiniones 

381
TrustScore: 4.5 sobre 5

4,6

Aldermoor Way, Longwell Green, BS30 7DA Longwell Green, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Happy to recommend these guys. Fully kept up to date with work needed, pick up and return as scheduled, transporter drivers friendly and courteous, car spotless when handed back and most importantly t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

-DLG has staff that are full of knowledge who came down to my level in order to inform me what they were doing with my car. -My car was picked up from my house and returned saving me hustle of en... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... Ver más

Valorada con 3 estrellas sobre 5

The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. T... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, Reino Unido

  • 03453030443

4,6

Excelente

TrustScore: 4.5 sobre 5

381 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(381)

485 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

All round fantastic service

Great communication, very clear, prompt, helpful and efficient. Did what they said they were going to do and did it well. Very happy with the service.

4 de abril de 2024
Valorada con 2 estrellas sobre 5

Too long for the repair

Too long for the repair, didn't communicate well and vehicle returned with a very dusty interior.

19 de marzo de 2024
Logotipo de DLG Auto Services - Bristol

Respuesta de DLG Auto Services - Bristol

We apologise for the inconvenience you faced during your recent repair experience with us. We understand that the extended repair time and lack of communication caused frustration. Thank you for bringing them to our attention, as they help us improve our services and provide a better experience for our valued customers.

Valorada con 3 estrellas sobre 5

Dissapointed …

My car was with DLG for an insurance repair which went fine until it was returned to me scratched. The driver of my returned car said it had been scratched on receiving the car from me.
I had to challenge the reception which they accepted was their fault. I had to chase for a delivery date. It was always me calling them, they committed to calling me back which they never did.no compensation offered

12 de marzo de 2024
Opinión espontánea
Logotipo de DLG Auto Services - Bristol

Respuesta de DLG Auto Services - Bristol

Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact us direct.

Valorada con 3 estrellas sobre 5

Badly let down by inefficiency and…

Badly let down by inefficiency and communication.
Failure to let the hirer company know that the hired car had been returned led to a man at our door threatening police action. My wife was very distressed.
The repair seems to be very good.

6 de marzo de 2024
Logotipo de DLG Auto Services - Bristol

Respuesta de DLG Auto Services - Bristol

We sincerely apologise for the distress caused due to the miscommunication regarding the return of the hired car. We understand how distressing this situation must have been for your wife, and we deeply regret any inconvenience or distress caused. We have thoroughly investigated the matter and taken appropriate measures to ensure that such an incident does not occur again. We value our customers' satisfaction and will do our utmost to improve our communication and efficiency in the future. Thank you for bringing this to our attention, and we appreciate your feedback in helping us enhance our services.

Valorada con 5 estrellas sobre 5

I could not fault any of the processes…

I could not fault any of the processes for repairing my car. Once, the online accident report was completed, I was contacted by DGL Auto Servies with a date for collection.  I was regularly informed about the status of the repair.  I was happy with the repairs and the work was carried out to a very high standard. They were professional and friendly throughout the repair.  Although I had to use DGL Auto Servies, I would highly recommend their services.

26 de enero de 2024
Valorada con 5 estrellas sobre 5

First class

Again, a fabulous service. Car collected and returned on time (with a call from the driver beforehand). Efficient, lovely Admin ladies handled all the arrangements. Car returned looking like new! Many thanks to all.

8 de febrero de 2024
Valorada con 5 estrellas sobre 5

Very good

Very good, communication great, the Repair was completed quickly and happy with the work.

8 de febrero de 2024

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