My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on... Ver más
La empresa ha respondido
Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ Crawley, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on... Ver más
La empresa ha respondido
After being in a non-fault car accident, DLG was my insurance company's assigned repairer. I couldn't have asked for a better service. From being assigned the job, they were prompt, professional and... Ver más
La empresa ha respondido
DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gi... Ver más
Amazingly quick repair by DLG Crawley after someone had smashed my bumper and taillight (when my car was parked & unattended) while trying to park and eating at the same time! They lost their bump bu... Ver más
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ, Crawley, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Constant care for the customer- calls and a great personal touch
The workshop as well as the managing g team kept me informed at all times of the progress of the work being done. I was treated respectfully, one could say in the best of an “ old fashioned” care for the customer way. A great service by a company where at all levels I was cared for
Very nice staff, very professional and helpful
I had a very pleasant experience. The whole team was amazing , polite and very helpful. They did am amazing job with my car.
They did a very good job on my car, you would never know that it had been damaged. I would recommend them.
If I could give six stars to DLG Auto Services in Crawley, I would! From the prompt collection of our car to its return, every step was handled with exceptional speed and professionalism. Thanks to Alan and his team in Crawley for keeping us informed of the progress and parts ordering with precise updates. Thanks to Paul fom Auxillis who delivered the courtesy car without delay and the minimum of fuss. We were extremely pleased with the excellent bodywork repair and very clean condition that the car was returned. Every staff member, whether on the phone or in person, was polite and courteous. DLG Auto Services truly sets a high standard for efficiency and customer care.
The repairs took longer than original estimate but I was kept informed. The reason for the 5 stars is because when they were advised of a panel being out of alignment they sent a team to rectify the fault in under 24 hours
All handled in a timely and efficient manner. A very good customer service.
I was really concerned that my car needed a bodywork insurance repair. I needn’t have worried ! DLG Auto Services did a first class job and my car was collected and delivered back to me without any fuss or bother. Communication during this time was also very good. Highly recommend them.
My car was repaired by DLG Auto services to a very high standard. I am pleased with the results.

Respuesta de DLG Auto Services - Crawley

Respuesta de DLG Auto Services - Crawley

Respuesta de DLG Auto Services - Crawley
Excellent handling of an insurance claim and great customer service. Thank you.

Respuesta de DLG Auto Services - Crawley
Quick, courteous, very good service and quality of workmanship.

Respuesta de DLG Auto Services - Crawley
Car was delivered back but a couple of warning light faults appeared on the dash computer. Bearing in mind that the whole back end of my car was taken off and replaced, this is not surprising.
They quickly came to get it, ran diagnostics and fixed the problem, whilst leaving me with a courtesy car at no charge.
Car was delivered back again within a couple of days and all seems fine. Touch wood.
Lots of conversations on the phone with the body shop & repairs manager, James. He is great and listened to all my concerns. We also reminisced (both being Gen X) about 'the good old days'. Top guy! Special thanks to James for everything - fingers crossed no 'flashing lights and beeping disco' happens again in my car! Thanks so much for everything.

Respuesta de DLG Auto Services - Crawley
The speed and standard of the work was excellent.It was also wonderful to have the car collected and brought back.
I regret I do not know how to do photo ID online or I would.

Respuesta de DLG Auto Services - Crawley
Very helpful. Done in the time that i was told. Kept me updated on repair. Would have had 5 stars but found after the return that it let water in boot no trouble came and picked it up and took it back but could not find leak been returned but still leaking with all rain getting they are coming to pick it up again with my convenience.

Respuesta de DLG Auto Services - Crawley
The complete service, pickup, repair and return flowed effortlessly. Quality of the repairs were excellent. A very satisfied customer.

Respuesta de DLG Auto Services - Crawley
The staff were very helpful and everything ran smoothly through the whole process. The car was returned on time and the repair was excellent.

Respuesta de DLG Auto Services - Crawley
Very professional and great job.. Will definitely use again

Respuesta de DLG Auto Services - Crawley
Great update and communication from the garage in regards to collection/delivery of the vehicle and repair status

Respuesta de DLG Auto Services - Crawley
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.