My damaged car was collected on a Monday and returned on Thursday same week. Amazingly speedy and beautifully executed repair to my car. They had even cleaned it, and it looked showroom condition on... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónBalcombe Road, Site B Maidenbower Business Park, RH10 7ZJ Crawley, GB
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Consulta las opiniones de los clientes
After being in a non-fault car accident, DLG was my insurance company's assigned repairer. I couldn't have asked for a better service. From being assigned the job, they were prompt, professional and... Ver más
La empresa ha respondido
DLG autos repaired my car in 2 days & lent me a courtesy car whilst repairing it. Very efficient kept me up to date throughout the whole process. 2 months later they sent me unexpectedly a surprise gi... Ver más
Amazingly quick repair by DLG Crawley after someone had smashed my bumper and taillight (when my car was parked & unattended) while trying to park and eating at the same time! They lost their bump bu... Ver más
Información sobre la empresa
Escrito por la empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Información de contacto
Balcombe Road, Site B Maidenbower Business Park, RH10 7ZJ, Crawley, Reino Unido
- 0345 3031590
4,4
Excelente
301 opiniones
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Banging service
Banging service. very helpful in all aspects of the service and repairs.kept us fully aware of what was happening at all points
30 de julio de 2024
Respuesta de DLG Auto Services - Crawley
We appreciate your kind words and are thrilled to hear you had a positive experience. We strive to provide exceptional service and are glad our team was able to assist you throughout the process.
Respuesta de DLG Auto Services - Crawley
We appreciate your understanding regarding the delay. We strive to provide timely service and apologize for any inconvenience caused. We are glad you found our service excellent.
Brilliant to start with
Brilliant to start with but I had to chase the day before to see whether my car was being returned on the date they estimated as had to arrange time off work to receive it
23 de julio de 2024
Respuesta de DLG Auto Services - Crawley
We appreciate your feedback and understand the inconvenience of having to chase for updates. We strive to provide timely communication and will work to improve our processes to ensure customers are kept informed throughout the service.
Great service
10 de julio de 2024
Could not ask for more
Did a great job, kept me posted all the way through the repair
Let me have a lone car, all the staff where provisional and helpful
Thank you to all the team during this trying time
10 de julio de 2024
Excellent work and prompt fixing
Excellent work and prompt fixing. Excellent service and highly recommended
3 de julio de 2024
all good very impressed 1st class
26 de junio de 2024
Quick to repair my Mini while offering…
Quick to repair my Mini while offering good customer service. Thank you DLG.
26 de junio de 2024
Good communication
Good communication, prompt collection and delivery, excellent standard of work.
19 de junio de 2024
Audi Q2 repair
The whole process was extremely efficient and executed in a timely fashion. I was informed of the work that would be undertaken and the expected timescales of the repair. My car was collected from my home and delivered back once the repair was completed. I was very happy with the quality of the repair.
29 de mayo de 2024
Great service from start to finish…
Great service from start to finish friendly and helpful staff excellent communication at all times to keep you up to date with repair progress and of course repair quality is first class
14 de mayo de 2024
Very professionals
Very professionals, they picked my car and returned early than forecasted all fixed and clean. I could see the repair progress via a link
5 de junio de 2024
All good in the end.
I was expecting my car to be picked up sooner but I think that was due to the insurance company advising a date it had been booked for - just wanted off my drive as it was a mess. Thank you to all it was a brilliant service and the car is back to normal. Hopefully no more hit and runs but I would recommend your DLG thanks again.
5 de junio de 2024
Service was excellent
Service was excellent, courteous friendly but professional drivers brought me a courtesy car and picked mine up, after repairs, they contacted me to arrange to pick up courtesy car and return mine, all beautifully repaired cleaned washed and polished, great service couldn’t have been better.
29 de mayo de 2024
Efficient and friendly
29 de mayo de 2024
Good service pick up and drop off…
Good service pick up and drop off excellent
Resolved problem
14 de mayo de 2024
Great communication!
30 de abril de 2024
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