Faultless efficient service. Car ready 2 days early. Kept informed via text throughout. Every interaction was faultless. Spoke with 4 people - booking, dvla check code, drop off and collection. All we... Ver más
Localización
Cambiar localizaciónCockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW Bonnyrigg, Scotland, GB
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Consulta las opiniones de los clientes
3 MAIN HEADINGS: 1) REPAIR CARRIED OUT AND SERVICE PROVIDED: REPAIR WORK EXCELLENT; 2) SERVICE (I.E. HAVING CAR COLLECTED & THEN DELIVERED BACK UPON COMPLETION) WAS EXCELLENT 3) ESTMATED TIME LIKE... Ver más
DLG were always prompt, professional and friendly in their interactions regarding the repair on my vehicle. They picked it up from my front door, gave me a courtesy vehicle to keep me moving and... Ver más
La empresa ha respondido
DLG Auto were friendly and easy to deal with, they took care of everything and did a fantastic job. The car came back completely repaired and cleaned upon return. Very happy with the repair and them a... Ver más
Información sobre la empresa
Escrito por la empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Información de contacto
Cockpen Road, Unit 1 - Sherwood Industrial Estate, EH19 3LW, Bonnyrigg, Scotland, Reino Unido
- 0345 878 6100
4,6
Excelente
336 opiniones
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They were helpful and efficient with…
They were helpful and efficient with the arrangements.
28 de febrero de 2024
Excellent service
Lovely staff and an efficient and professional service. I was kept informed of progress and the car looked like new. I highly reccommend them.
28 de febrero de 2024
Very efficient service
Very efficient service. Car picked up and delivered on time.Curtious customer service
16 de febrero de 2024
Repair review
Customer service was excellent from start to finish. I was kept updated of progress at all times.
The work was completed without issue.
31 de enero de 2024
DLG Top Lads
DLG Auto were friendly and easy to deal with, they took care of everything and did a fantastic job. The car came back completely repaired and cleaned upon return. Very happy with the repair and them as a company, very professional and would recommend to anyone needing an approved repairer for insurance claims etc.
16 de febrero de 2024
Excellent service
Excellent service, friendly and helpful. Repairs carried out quickly and to our satisfaction. I was unwell at the time and the delivery man phoned before he left my address to check if I needed anything at our corner shop. This was above and beyond and his kindness was greatly appreciated. Would definitely recommend.
16 de febrero de 2024
Repair to car
They were polite and very helpful and kept me well informed, the repair was to a high standard
8 de febrero de 2024
Great service
Great service , car was repaired within timeline and we were provided with a nice courtesy car. Repair completed to a high standard. This is the second time we have had a car repaired here and they again met our expectations.
8 de febrero de 2024
Quick appointment
Quick appointment, very nice guys , took care of my car. Very professional
8 de febrero de 2024
Excellent service.
31 de enero de 2024
Very good service throughout
31 de enero de 2024
Highly professional service
31 de enero de 2024
Great customer service
Great customer service
Great communication from all the team and kept informed all through the process
17 de enero de 2024
This was my first accident in 45 years…
This was my first accident in 45 years driving and was a direct line no fault claim. Not knowing how to properly progress the repair was taken of out my hands completely. DLGs. part in the process was expertly carried out in under 7 days the week before Christmas. The rear end of my car was return in a as new condition.
Many thanks to all involved.
17 de enero de 2024
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En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Can't even put fuel in the car
Pug 107 got picked up on Monday was told it be back on Tuesday 16th as we were told it needed a new bumper. Got the car back yesterday early and on examination found they have not replaced the bumper as promised they have filled it with filler and I can see blemishes in it. And to top it all I cant even open the fuel cap properly how am I meant to use the car!!!! Will be on the phone to churchill as soon as I can as this is beyond poor
12 de enero de 2024
Opinión espontánea
Respuesta de DLG Auto Services - Edinburgh
Thanks for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly
Fast efficient service kept updated…
Fast efficient service kept updated with everything that happening and got the car back in excellent condition
15 de diciembre de 2023
Seemed a very efficient company
Seemed a very efficient company. Regular updates on the repair and my care returned to me in 'showroom' condition.
27 de diciembre de 2023
Excellent customer service
Excellent customer service. Repair turn around for time was great! Excellent standard, wouldnt know a repair had been done!
19 de diciembre de 2023
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