DLG Auto Services - Heywood Opiniones 

348
TrustScore: 5 sobre 5

4,8

Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT Heywood, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We got our car back today from DLG Auto Services. They did a fantastic job of repairing our car. Every member of the team was friendly and professional. The service was quick and efficient and complet... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was contacted very quickly following my accident & discussion with my insurance company. My car was picked up swiftly, I was contacted with regards to the work that would be carried out & asked for... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service from DLG Auto Services after an accident. I was contacted quickly and arrangements made to collect my car. It has been returned today, ahead of original schedule. At each stage the s... Ver más

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Valorada con 3 estrellas sobre 5

My car was hit by another driver 10 days before Mot due. These guys collected my car and I explained about the time sensitive MOT. Tim said would put a rush on it and my estimated repair changed from... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT, Heywood, England, Reino Unido

  • 0345 3031671

4,8

Excelente

TrustScore: 5 sobre 5

348 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(348)

495 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very efficient

Very efficient. They kept me informed about the progress and organised the delivery of the car at my work address. The repair was perfect and the car was as good as new. Great service. Thank you!

18 de marzo de 2025
Valorada con 4 estrellas sobre 5

Friendly but need more work on valeting

The pick up and drop off of the car were well organised and the drivers were friendly and courteous. However, I was not satisfied with the quality of the clean of the car. I found a sweet wrapper which was not mine, there were streaks on the inside trim and all seats, and it was still dusty in places. Also the tyre pressure warning light was on. This was disappointing

25 de febrero de 2025
Valorada con 5 estrellas sobre 5

Excellent Service

Excellent communication from start to finish.
Repaired my car before the expected date originally given.
The app is very useful.
Finally my car looks new again along with being taken care of while it was there.
Thankyou all @ DLG

14 de marzo de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Valeting

Hello. The admin side was great. The repair to the car left scratches which were known about but not repaired before the car was given back. There was a warning light that must have been known about but ignored. The valeting was rubbish. Even after the second time there were still scratches and cleaning fluid evident.

4 de febrero de 2025
Logotipo de DLG Auto Services - Heywood

Respuesta de DLG Auto Services - Heywood

We appreciate you taking the time to share your feedback. We understand your disappointment with the scratches and cleaning fluid left on your car after the repair and valeting. We strive to provide a high-quality service and we are sorry that your experience did not meet your expectations. We will take your feedback into consideration to improve our processes and ensure that our customers receive the best possible service.

Valorada con 5 estrellas sobre 5

Exceptional Customer Service

I was extremely happy with the exceptional service and work to repair my car following minor damage to right front bumper and wheel arch.
All staff l dealt with from office staff, car mechanics and drivers who collected and repaired my car were polite, attentive and went above and beyond to help.
My car was collected on 13/1/25 and returned fully valeted and repaired to a very high standard on 17/1/25. I was kept fully informed of progress throughout, using their app and by text message and phone calls. Customer service was outstanding thanks DLG.

13 de enero de 2025
Opinión espontánea

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