DLG Auto Services - Heywood Opiniones 

348
TrustScore: 5 sobre 5

4,8

Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT Heywood, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We got our car back today from DLG Auto Services. They did a fantastic job of repairing our car. Every member of the team was friendly and professional. The service was quick and efficient and complet... Ver más

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Valorada con 5 estrellas sobre 5

I was contacted very quickly following my accident & discussion with my insurance company. My car was picked up swiftly, I was contacted with regards to the work that would be carried out & asked for... Ver más

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Valorada con 5 estrellas sobre 5

Excellent service from DLG Auto Services after an accident. I was contacted quickly and arrangements made to collect my car. It has been returned today, ahead of original schedule. At each stage the s... Ver más

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Valorada con 3 estrellas sobre 5

My car was hit by another driver 10 days before Mot due. These guys collected my car and I explained about the time sensitive MOT. Tim said would put a rush on it and my estimated repair changed from... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT, Heywood, England, Reino Unido

  • 0345 3031671

4,8

Excelente

TrustScore: 5 sobre 5

348 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(348)

495 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Exceptional Service.

Exceptional Service
I cannot fault the service I received from DLG Auto Services, Heywood, Lancashire. Both the work completed on my car and their customer service is exceptional.

23 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I recently took my car to DLG Auto…

I recently took my car to DLG Auto Services, and I am absolutely impressed by the quality of work they provided. My car had significant damage to the offside front, including the bonnet, after an accident. To be honest, I was worried about how it would turn out, but after the work was completed, you'd never know the car had been in an accident! The repairs were flawless, and the car looks as good as new.

The team at DLG did an exceptional job and worked quickly. Despite the amount of work needed, my car was with them for a short period of time. I also have to commend the staff in the office – they were incredibly helpful and kept me updated throughout the entire process, which was greatly appreciated.

Overall, I cannot thank the workshop enough for their hard work and dedication. Highly recommend DLG Auto Services for anyone needing top-notch repairs!

10 de enero de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Pleasant experience.

*** Just for clarity no follow up call from the workshop! ***

After someone drove into the back of my car, my insurance company informed me the only option for repair was DLG in Heywood…. This seemed a little silly as I know where I live there are at least 3 insurance approved body shops.
Anyway not to argue so I began the process.
I have to say that the overall experience with DLG was positive, the collection driver was very professional and efficient. I was kept informed of the repairs by way of a web portal and also a couple of calls.
The reason for 3 stars is that although the damage to my car was very minimal it needed sorting. Now the repair came back to me much much better than when they took it BUT it’s not 100%, on close inspection there is a very small indentation in the bumper where I assume it hasn’t been fillled fully. I spoke with DLG just prior to the weekend sent photos and was told someone from the workshop would call me. No one to date has called!!

10 de enero de 2025
Opinión espontánea
Logotipo de DLG Auto Services - Heywood

Respuesta de DLG Auto Services - Heywood

We appreciate you taking the time to share your experience. We understand your frustration with the repair not being 100% perfect. We strive to provide the best possible service and will look into this matter further. We will reach out to the workshop to ensure you receive a call regarding your concerns.

Valorada con 5 estrellas sobre 5

Brilliant service from start to finish

Brilliant service from start to finish, received text updates on the repair of my beloved little old car which had been bullied by a bigger car. Staff were amazing, repair was completed and car delivered cleaned inside and out. Love the link to check on progress too very accurate.

11 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Satisfactory experience

Phone contacts were informative: made arrangements to retrieve vehicle & return it after repair at times to suit me, & arrived promptly. Quality of repair excellent.

31 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Absolutely 1st class company

Absolutely 1st class company. Excellent communication, did everything on time as promised and repaired car came back in showroom condition. Couldn't ask for anymore. I'd recommend them to anyone.

5 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

DLG Heywood - Great service

Overall service was excellent. Picked vehicle on time and delivered on time. Friendliness of all their staffs. The guys who dropped and picked vehicle were great. Got the repair done in quick time. They provided an online progress link which was great to track the position your vehicle is in.

I would recommend DLG to everyone reading this comment. Well done and thank you DLG Team.

3 de diciembre de 2024
Valorada con 5 estrellas sobre 5

ALG Heywood were very professional…

ALG Heywood were very professional throughout the repair for my car, came and picked it up, througher check, the repairs were carried out. Communication spot on, vehicle brought back, all repairs done, body work looks great, very happy with the result, no hassle, car clean and tidy, get a 5 year guarantee too on the repairs, very happy, thankyou to you all. Little blue hyundia.

26 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

A highly professional and customer-centred service

The company was prompt in making contact, followed up all calls diligently, and provided a very reassuring timeline to which they adhered. I felt that I was in the hands of professionals who understood their customer base extremely well. They were also a bunch of very nice people.

14 de noviembre de 2024
Valorada con 5 estrellas sobre 5

Fantastic communication from the…

Fantastic communication from the company at all stages of the repair. Lovely, friendly staff on the phone and in person when they picked up and dropped off the car. Car looks amazing and they seem to have done a really good job. They made a stressful situation the best it could be. Would recommend 100%

22 de noviembre de 2024
Opinión espontánea

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