DLG Auto Services - ManchesterOpiniones 

532
TrustScore: 4.5 sobre 5

4,7

Kansas Avenue 1, M50 2GL Salford, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My car suffered some damage after a minor accident, it was collected by DLG Auto Services and then delivered after just two days in the workshop looking brand new and clean inside as well as out. Fan... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great service from start to finish. Polite staff, kept informed of progress with vehicle repairs. Picked up and dropped off my vehicle with no problems and kept to the time slots I was given.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After my accident and damage to my VW golf , I left it in DLG auto services care They promptly picked the car up at my convenience, carried out all repairs to the body and returned one week later Th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

These guys go above and beyond... Got my car back looking brand new and before the original completion date! Valetted inside and out aswell! Nothing too much trouble, fantastic communication from da... Ver más


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Kansas Avenue 1, M50 2GL, Salford, England, Reino Unido

  • 0345 3031678

4,7

Excelente

TrustScore: 4.5 sobre 5

532 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(532)

647 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Use at your peril.

Use at your peril.
Owned by Direct Line - so my car was automatically sent there. After someone drove into the back of me at low speed there was minor damage to my bumper. When my car came back the vinyl bumper looked like it was from a 10 year car with UV damage and it did not match any of the other vinyl trim. The wheel arch trim had also not been clipped on properly.
The took at back for "another go" and this time it came back with a new bumper. The wheel arch trims were all out of line and one had now been scratched, the parking sensors were stuck on with tape and so fell out. The respray had been badly taped off and there was a lump in the paint in one place - and this was after it had supposedly been signed off as "spot on" by the workshop manager. Let's just say I never gave them a third go and I went elsewhere.

30 de marzo de 2026
Opinión espontánea
Logotipo de DLG Auto Services - Manchester

Respuesta de DLG Auto Services - Manchester

We are sorry to hear about the issues you experienced with your car's repair, especially the recurring problems with the bumper, trim, and paintwork. We appreciate you bringing these concerns to our attention. We are committed to improving our service and will review your feedback internally to prevent similar situations.

Valorada con 5 estrellas sobre 5

Great service, would recommend.

Great service from start to finish. Polite staff, kept informed of progress with vehicle repairs.

Picked up and dropped off my vehicle with no problems and kept to the time slots I was given.

Car now returned and looks as good as new.

Thanks for your excellent and professional service.

5 de mayo de 2026
Opinión espontánea
Logotipo de DLG Auto Services - Manchester

Respuesta de DLG Auto Services - Manchester

We're happy to hear that you experienced great service from start to finish! It's wonderful to know our staff was polite and kept you informed, and that the vehicle pick-up/drop-off went smoothly. Thank you for your positive feedback.

Valorada con 5 estrellas sobre 5

VW golf

After my accident and damage to my VW golf , I left it in DLG auto services care They promptly picked the car up at my convenience, carried out all repairs to the body and returned one week later
The communication throughout this process was first class Again a big thank you to everybody involved in getting my car back on the road .

21 de abril de 2026
Opinión espontánea
Logotipo de DLG Auto Services - Manchester

Respuesta de DLG Auto Services - Manchester

We're happy to hear that the repair process, including the communication and vehicle return, met your expectations following the accident. We appreciate your positive feedback and thank you for trusting us to get your car back on the road.

Valorada con 5 estrellas sobre 5

Car repair experience

Efficient, organised and reliable

20 de abril de 2026
Opinión espontánea
Logotipo de DLG Auto Services - Manchester

Respuesta de DLG Auto Services - Manchester

We're glad our service met your expectations. Thank you for your positive feedback; it means a lot to us.

Valorada con 5 estrellas sobre 5

Great Service

My car suffered some damage after a minor accident, it was collected by DLG Auto Services and then delivered after just two days in the workshop looking brand new and clean inside as well as out.
Fantastic service, thank you DLG!

14 de abril de 2026
Logotipo de DLG Auto Services - Manchester

Respuesta de DLG Auto Services - Manchester

We're happy to hear that you were pleased with how quickly your car was repaired to a like-new condition. Thank you for your positive feedback and recognition of our service!

Valorada con 5 estrellas sobre 5

Bodywork Repairs

The service provided by DLG Auto Services - Manchester was first class and after thinking I was going to be without my car for over a week, it was returned after 2 days! The car looked great, inside and out.
Great service.

26 de marzo de 2026
Opinión espontánea
Logotipo de DLG Auto Services - Manchester

Respuesta de DLG Auto Services - Manchester

We're happy to hear that you received first-class service! It's great to know that your car was returned so quickly and looked fantastic. Thank you for your positive feedback.

Valorada con 5 estrellas sobre 5

Kept to the original completion date

Kept to the original completion date, and car was returned as new

10 de febrero de 2026
Logotipo de DLG Auto Services - Manchester

Respuesta de DLG Auto Services - Manchester

We're glad you were pleased with our service and that your car was returned in excellent condition and on time. Thank you!

Valorada con 5 estrellas sobre 5

Amazing work

Amazing work, great service and so quick and reliable.

10 de febrero de 2026
Logotipo de DLG Auto Services - Manchester

Respuesta de DLG Auto Services - Manchester

We're happy to hear that you had such a great experience! Thank you for your kind words; we appreciate it.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, they kept me upto date with the repairs and did a great job on the work

3 de febrero de 2026
Logotipo de DLG Auto Services - Manchester

Respuesta de DLG Auto Services - Manchester

We're happy to hear that you received excellent service! We appreciate your positive feedback regarding our team keeping you updated on the repairs.

Valorada con 5 estrellas sobre 5

Outstanding

20 de enero de 2026
Logotipo de DLG Auto Services - Manchester

Respuesta de DLG Auto Services - Manchester

That’s great to hear, thanks so much for taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Brillient repair brillient service…

Brillient repair brillient service staff great can not fault the service at all Mr McKay car registration ST60MCK

16 de enero de 2026
Opinión espontánea
Logotipo de DLG Auto Services - Manchester

Respuesta de DLG Auto Services - Manchester

We're happy to hear that you had a brilliant repair experience and that our service staff were great. We appreciate your positive feedback and thank you for your time.

Valorada con 5 estrellas sobre 5

What a fantastic team.

I just wanted to take a moment to thank the team at DLG Auto Services for the outstanding service following my recent repair.

After the collision (which thankfully wasn’t my fault), I was genuinely impressed by how quickly and efficiently everything was handled. The repairs were completed far sooner than I expected—especially given how close it is to Christmas—and the car looks and feels like new again.

I really appreciated being kept informed at every single stage of the process. Both the collection and delivery drivers were polite, friendly, and professional, which made the whole experience even smoother. Having the car returned fully valeted was a lovely touch and very much appreciated.

The team’s work ethic, attention to detail, and customer care truly deserve recognition. Thank you for making what could have been a stressful situation such a positive experience.

Julie Short

24 de diciembre de 2025
Opinión espontánea
Logotipo de DLG Auto Services - Manchester

Respuesta de DLG Auto Services - Manchester

We're happy to hear that you had such a positive experience following your car repair. We appreciate you mentioning our team's efficiency, communication, and attention to detail. It's great to know the service made a stressful situation easier for you. Thank you for your kind words!

Valorada con 5 estrellas sobre 5

Excellent bodywork and paint repair…

Excellent bodywork and paint repair carried out to a very high standard. The headlight replacement was fitted perfectly and the paintwork was colour matched flawlessly - you genuinely can’t tell any work has been done. Great communication throughout, friendly service, and everything was completed ahead of time. Highly recommended thankyou :)

18 de diciembre de 2025
Opinión espontánea
Logotipo de DLG Auto Services - Manchester

Respuesta de DLG Auto Services - Manchester

We're happy to hear that you were pleased with the quality of our work, especially the paint repair and headlight replacement. We appreciate your kind words regarding our communication and service. Thank you for the recommendation!

Valorada con 5 estrellas sobre 5

Brilliant service from start to finish!

Brilliant service from start to finish!
Door to door service and regular updates on repairs. First class workmanship too. Thank you all at DLG...😀

11 de diciembre de 2025
Opinión espontánea
Logotipo de DLG Auto Services - Manchester

Respuesta de DLG Auto Services - Manchester

We're happy to hear that you had such a positive experience with our service! We appreciate your kind words regarding our team's work and dedication to keeping you informed.

Valorada con 5 estrellas sobre 5

OUTSTANDING!!

Absolutely great service, after a small dent in the side of my car, they picked up and dropped off my car (even though it was a Manchester Garage), repaired quickly within a few days too. They even returned the car cleaned and valeted too. They offered regular updates on progress too. Highly recommend and highly professional.

27 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Repair 100% Satisfaction

Well; after repair delays seemingly down to receiving parts ordered for repair, (seemingly that issue can affect other make of cars) due to the present World supply issues, car was delivered back to me, body work replacement/paint was indistinguishable from original, blending in perfectly from new to old.

3 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

***6 stars out of 5***

Took 1 day for the garage to solve a huge rewiring issue due to rodent damage. They had chewed through looms. The car is valeted on the inside and outside. I barely drove the courtesy car it was all fixed so quick. What an excellent job, I've never used a garage like it. I know where I'll be taking my car the next time I have any issues. Thank you team!

9 de octubre de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Poor communication but Chris Hulme very helpful

Impossible to get through. They fo not answer the phone. Message to say they will call back but they do not. However they did call me first thing the next morning. The parts manager Chris Hulme was most helpful. Problem lies with Tesla but I understand that in these days of last minute production parts are a proble.

7 de octubre de 2025
Opinión espontánea
Logotipo de DLG Auto Services - Manchester

Respuesta de DLG Auto Services - Manchester

Hi. We would like an opportunity to resolve these issues with you. Please come back to us with your details and we will get in touch directly with you.

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