DLG Auto Services - Orpington Opiniones 

264
TrustScore: 4.5 sobre 5

4,6

Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX Orpington, Kent, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

From 1st contact to delivery of my car returned like new this service was perfect. Updates all the time on progress and work carried out to perfection. Would full recommend this company

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I was very happy with the repair and the friendliness of the staff, who kept me updated. My car was collected on 26/05/2026. I didn't get it back until 10/07/2026, more than six weeks later, as the p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From the first point of contact by telephone to the guy who picked up my van and delivered it back and the guys who did the brilliant repairs has been a great experience thank you to all . Will defi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they... Ver más


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX, Orpington, Kent, Reino Unido

  • 0345 3031680

4,6

Excelente

TrustScore: 4.5 sobre 5

264 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(264)

485 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Accident repair…

The service I received was second to non. My car was collected and I was kept up to date with progress. On completion my car was returned not only repaired but cleaned outside and in.

26 de mayo de 2025
Valorada con 5 estrellas sobre 5

Quick and efficient

The accident assessor came very soon after the accident. It was a minor issue ( paint job) and was resolved the same day as the collection which I appreciated. The car had been washed and I was pleased with that level of service.

9 de mayo de 2025
Valorada con 5 estrellas sobre 5

DLG Orpington

I've used this company twice, via my insurance. Excellent service, car returned as good as knew. Friendly staff, good backup. Kept informed. If,at any timeI had to use a repair service, I would definitely use privately if need be. Vehicle Jaguar.

13 de mayo de 2025
Valorada con 5 estrellas sobre 5

DLG took care of everything

DLG took care of everything, from collecting the car needing the repairs and dropping off the courtesy car. The repairs were carried out to a really high standard and the car was valeted. I received regular updates at every stage of the repair process. Staff all very personal and professional.

6 de mayo de 2025
Valorada con 4 estrellas sobre 5

All the services are fine.

All the services are fine, and I am quite happy with the repair. I am also thankful to you for cleaning my car's internal & external after the repair. However, when you cleaned my car, you took away a piece of guidance in the compartment of putting our drinking bottles between the two front seats, and you did not put back the guidance piece.
It would be appreciated if you could give me back this guidance piece. Thank you

29 de abril de 2025
Valorada con 5 estrellas sobre 5

Generally very good

After I was hit in a carpark the repairs were carried it quickly and nicely. The only issue was trying to arrange pick up and drop off as we were supposed to be away on holiday which did kind of impact on our plans for 2 whole days. Staff were all friendly and nice. Communication was good.

22 de abril de 2025
Logotipo de DLG Auto Services - Orpington

Respuesta de DLG Auto Services - Orpington


Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.

Valorada con 5 estrellas sobre 5

Communication very gd

Communication very gd
The car was meant to be picked up from home address but 1 day before I changed my mind to be picked up from work address I contacted them and there was no problem changing the address they were very polite car come back very clean (and it was very very dirty feel sorry who ever cleaned my car lol )I was very satisfied with the work well done to every body

1 de abril de 2025
Valorada con 5 estrellas sobre 5

Had 3 small separate claims with direct…

Had 3 small separate claims with direct line who send me to DLG Auto services in Orpington, the collection via recovery, courtesy car as well as communication though out was top notch the people on the phones are nice and the man who picked up and dropped the car back off was friendly and called ahead to make sure I was in and it was a good time to drop the car off the work was completed all in 4 days even having to wait for parts to arrive from Germany thank you very much

24 de marzo de 2025
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