Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they... Ver más
Localización
Cambiar localizaciónUnit D, Brook Industrial Estate, Millbrook Road, BR5 3TX Orpington, Kent, GB
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Consulta las opiniones de los clientes
I was very happy with the repair and the friendliness of the staff, who kept me updated. My car was collected on 26/05/2026. I didn't get it back until 10/07/2026, more than six weeks later, as the p... Ver más
La empresa ha respondido
Someone damaged my parked car. Two doors of the vehicle had to be changed. My insurer Direct Line recommended DLG Auto Services. The whole process, from start to finish was professionally handled. All... Ver más
From the first point of contact by telephone to the guy who picked up my van and delivered it back and the guys who did the brilliant repairs has been a great experience thank you to all . Will defi... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
Información de contacto
Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX, Orpington, Kent, Reino Unido
- 0345 3031680
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Great seamless service
The best service I have ever received.
I would definitely recommend you to everyone.
Flawless customer service
Flawless customer service from start to finish. Quality of people and workmanship could not be faulted. Very Happy and fully recommend.
Very efficient and they kept in touch
Excellent Service
Highly Recommended!!
Kept me up to date on a regular basis with the progress of my repairs.
Very helpful and friendly staff.
Excellent service all round
Excellent service all round. Efficient, polite and kept me informed at every stage of the repair. Car brought back to me beautifully valeted, which was much appreciated.
Fantastic!
Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they cleaned it before returning it. Thanks very much DLG Auto Services!
(They do send a link by SMS to a repairstatus site so you can check progress but it doesn’t seem to update in real time for whatever reason, but they do proactively call and text with updates anyway).
A good service was kept up to date on…
A good service was kept up to date on the progress of the car repairs.
Excellent experience from excellent company
Excellent communications and they did exactly what they said they would do, when they said they would do it. Very, very happy!
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A very happy experience with DLG
My car was repaired by DLG through Direct Line Insurance after a foreign tipper truck caused severe damage to offside front wing, bumper and bonnet. DLG took just a week before returning my car looking like new - you would never have known it had been damaged; having been repaired and cleaned inside and out thoroughly. They kept in contact to update the status of repair and everyone I spoke to was professional, friendly and helpful. Definitely a business to recommend (rare in the car industry).

Respuesta de DLG Auto Services - Orpington
All round happy
They picked car up very quick and kept me informed and returned car very quickly

Respuesta de DLG Auto Services - Orpington
My insurer is Direct Line with DLG the…
My insurer is Direct Line with DLG the preferred repairer I can only describe a recent claim with DLG carrying out works on my car as something close to a personal service with my car being collected from my home and delivery following completion of works at a designated date and time slots. Add to this with DLG coordinating with the hire car company providing me with a replacement car, to ensure timely delivery and collection from my home. No phone calls from me to DLG to arrange all of the above but the reverse with DLG staying in touch via calls and messaging to track the works. Simply an awesome service experience!!

Respuesta de DLG Auto Services - Orpington
Kept me informed all the way through…
Kept me informed all the way through and car was complete a lot quicker than I expected. Brilliant service

Respuesta de DLG Auto Services - Orpington

Respuesta de DLG Auto Services - Orpington
The service from this garage was…
The service from this garage was fantastic from start to finish.
They collected my vehicle on time, & delivered it back to me in pristine condition when they said they would.
I was given regular updates on the progress of repairs to my vehicle.
Thank you so much DLG

Respuesta de DLG Auto Services - Orpington
Good service all around
Fast service, good communication and friendly customer service

Respuesta de DLG Auto Services - Orpington
Great service from pick up to return of…
Great service from pick up to return of car. Was always kept updated on progress of repairs.
Car was repaired perfectly.

Respuesta de DLG Auto Services - Orpington
Excellent company
Excellent company. They really carve about the quality of their work

Respuesta de DLG Auto Services - Orpington

Respuesta de DLG Auto Services - Orpington
Great job repairing damaged door and…
Great job repairing damaged door and side panel. Beautiful paint job and valeted so it all matches. Honestly, I couldn't tell it had been repaired. This was an insurance job but I would seriously consider using this company if I had to pay.

Respuesta de DLG Auto Services - Orpington
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