DLG Auto Services - Orpington Opiniones 

264
TrustScore: 4.5 sobre 5

4,6

Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX Orpington, Kent, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

From 1st contact to delivery of my car returned like new this service was perfect. Updates all the time on progress and work carried out to perfection. Would full recommend this company

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I was very happy with the repair and the friendliness of the staff, who kept me updated. My car was collected on 26/05/2026. I didn't get it back until 10/07/2026, more than six weeks later, as the p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From the first point of contact by telephone to the guy who picked up my van and delivered it back and the guys who did the brilliant repairs has been a great experience thank you to all . Will defi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic. Tricky, rear quarter panel and door panel replacement to a fully electric. Repair was completed flawlessly at Orpington and in good time. Was kept advised regularly by phone too and they... Ver más


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Unit D, Brook Industrial Estate, Millbrook Road, BR5 3TX, Orpington, Kent, Reino Unido

  • 0345 3031680

4,6

Excelente

TrustScore: 4.5 sobre 5

264 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(264)

492 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very good service

Very good service. Prompt and polite. My car came back in excellent condition.

14 de agosto de 2024
Logotipo de DLG Auto Services - Orpington

Respuesta de DLG Auto Services - Orpington

We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad that you were satisfied with the condition of your car.

Valorada con 5 estrellas sobre 5

Came back like new

Came back like new. Very helpful staff.

6 de agosto de 2024
Logotipo de DLG Auto Services - Orpington

Respuesta de DLG Auto Services - Orpington

We're thrilled to hear that you were happy with the service you received. We appreciate your kind words about our staff.

Valorada con 5 estrellas sobre 5

The best garage

The best garage, so well managed with fantastic staff, polite and very friendly. The service was second to none, cleaned my car inside and out after a family holiday with two very messy children so absolutely went above and beyond which was not part of the service! Very much appreciated ⭐️⭐️⭐️⭐️

8 de agosto de 2024
Opinión espontánea
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Respuesta de DLG Auto Services - Orpington

Thank you for your kind words! We're thrilled to hear you had such a positive experience. We strive to provide excellent customer service and it's wonderful to know our team went above and beyond to make your experience special. We appreciate your feedback and will continue to work hard to exceed expectations.

Valorada con 5 estrellas sobre 5

People are friendly and approachable…

People are friendly and approachable they respond promptly, quickly repairing and returning our vehicle.

23 de julio de 2024
Logotipo de DLG Auto Services - Orpington

Respuesta de DLG Auto Services - Orpington

Thank you for your kind words. We are delighted to hear that you had a positive experience with our team. We strive to provide excellent customer service and are glad that our efforts were appreciated.

Valorada con 5 estrellas sobre 5

Hi the experience with my experience with the company was…

Hi the experience with company was great they kept me informed at all times how the work was going at each stage also the work was brilliant cannot recommend highly

1 de julio de 2024
Opinión espontánea
Logotipo de DLG Auto Services - Orpington

Respuesta de DLG Auto Services - Orpington

We're so glad to hear you had a positive experience. It's wonderful to know that you were kept informed throughout the process and that you were happy with the quality of the work. We appreciate your kind words and recommendation.

Valorada con 4 estrellas sobre 5

Good prompt service

My vehicle had been damaged all along the drivers side, including wheel damage. DLG completed the repair several days earlier than expected, and to a high standard. Although I wasn't expecting it, they cleaned the car inside and out, which was a nice touch. The car came back looking brand new.

16 de julio de 2024
Logotipo de DLG Auto Services - Orpington

Respuesta de DLG Auto Services - Orpington

We appreciate your kind words and are glad to hear that you were pleased with the quality of our repair work and the overall experience. We strive to provide our customers with the best possible service and are happy to know that we exceeded your expectations in this instance. We are committed to providing our customers with a positive experience and are always looking for ways to improve our services.

Valorada con 5 estrellas sobre 5

A very clear repair process.

The whole process from original home assessment, home collection, regular progress updating to redelivery to home following repairs was exemplary. The actual repairs were to a very high standard.

13 de junio de 2024
Valorada con 4 estrellas sobre 5

Everyone I dealt with was very…

Everyone I dealt with was very courteous and helpful. The work was carried out promptly and I am very satisfied with the work done. A slight oversight when my car was returned without the replacement tyre which had been ordered but this was very promptly rectified . A good service all round.

12 de junio de 2024
Valorada con 5 estrellas sobre 5

Excellent service from start to finish!

Excellent service from start to finish. I was kept updated/informed throughout the entire process. Very friendly and responsive team. The repair was done to a very high standard. Car delivered like new. After delivery I noticed the rubber trim was missing. I got in touch with DLG and they resolved the issue by sending an engineer out the same day. Would definitely recommend!

20 de mayo de 2024
Valorada con 1 estrellas sobre 5

Absolutely disappointed

It's getting worse and worse. Now the car has been backwards and forwards to them for nearly a month. I was told Friday that the car was ready and just needed detailing and polishing. It's now Wednesday and I still don't have the car. I have been promised afternoon updates that never come. I'm consistently chasing them instead of them calling me. I was even told if I wasn't happy this time I would need to go back to the dealer and speak to them. Why direct line are using them I will never know. I've asked them to do an investigation but I doubt that will happen. I have a feeling there is more being done than I'm being told and I just dread the car coming back now as I can't see there being any problems. A car that was suppossed to be be special and help me whilst I have chemo and other medical visits and they've ruined it. I hope no one else has to go through this.

22 de mayo de 2024
Opinión espontánea
Logotipo de DLG Auto Services - Orpington

Respuesta de DLG Auto Services - Orpington

Thank you for your review, really sorry to hear you feel there was a lack of
communication during your repair process, I have passed these comments on to our management
team at Orpington and asked that they contact you directly with an update

Valorada con 5 estrellas sobre 5

Everything from collection to return…

Everything from collection to return with regular up-dates was excellent. The car came back sparkling and looking like new. This was my second excellent experience with DLG which was way better than I have had elsewhere in the past

14 de mayo de 2024
Valorada con 4 estrellas sobre 5

Excellent

Overall a very positive experience. The only frustration was Churchill not communicating with DLG Auto when they said they had.

14 de mayo de 2024
Valorada con 5 estrellas sobre 5

All round good service…

Very quick in making the arrangements to collect my car. Kept me well informed throughout. Repair seems to be of high quality but the added assurance of a five year warranty is excellent. All round good service.

8 de mayo de 2024
Valorada con 5 estrellas sobre 5

The service centre were responsive and…

The service centre were responsive and picked up the car from out hime. They kept us up to date with progress an ld the repairs were done to a high standard when the car was returned. They were really good.

8 de mayo de 2024

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