Following an non fault accident , DLG was very quick to get in touch and collect our car from the recovery company. Good communication during the repair process and car returned all repaired. The only... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónFriarton Bridge, Friarton Road, PH2 8DD Perth, Scotland, GB
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Consulta las opiniones de los clientes
Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... Ver más
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... Ver más
La empresa ha respondido
Frequent text updates were very helpful. I always felt like my car was being taken care of and although the parts took ages to come (2 & Half months!) the end result is fantastic. My car was even... Ver más
Información sobre la empresa
Escrito por la empresa
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Información de contacto
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, Reino Unido
- 0345 877 6922
4,4
Excelente
230 opiniones
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En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Car had to be returned a further 2…
Car had to be returned a further 2 times to fix a paint blemish issue that was not part of the original damaged area.
19 de marzo de 2024
Respuesta de DLG Auto Services - Perth
We apologise for the inconvenience caused by the recurring paint blemish issue. We understand your frustration and disappointment in having to return the car multiple times. Our team is committed to resolving this matter promptly and ensuring your complete satisfaction. Rest assured, we are taking the necessary steps to address the issue effectively and prevent any further recurrence. Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work towards a satisfactory resolution.
Everything ,from start to finish
Everything ,from start to finish, stress free they kept me informed on each step my car was at while in their garage.Very helpful if you needed to ask anything , and when my car was ready to pick up it was absolutely immaculate, would highly recommend.
12 de marzo de 2024
Came back with more marks
Car came back with quite a few marks and scratches that where not there before it left. Except from that everyone I dealt with was super friendly, helpful and professional
12 de marzo de 2024
Respuesta de DLG Auto Services - Perth
We would really like to look into this for you and would encourage you to get in touch with us directly so we can have an opportunity to address your concerns
An excellent service from DLG…
An excellent service from DLG Autoservices that started with a very polite phone call explaining in detail what would happen next.
My car was collected and a courtesy car left for use over the repair period. The following morning a DLG assessor phoned with details of the repair process required and an indication of timescale. I also received text updates as the repairs progressed. My car was delivered back on completion and within the timescale. Repair was of the highest standard- perfect. A five star service in every respect.
12 de marzo de 2024
Excellent service
Excellent service from start to finish very friendly staff and service first class.highly recommend them by by by bubby
7 de marzo de 2024
Opinión espontánea
Very fast repair and all round great…
Very fast repair and all round great service. Car handed back in perfect condition.
6 de marzo de 2024
Easy pick up and drop off my car.
Easy pick up and drop off of my car. Kept me updated throughout the time my car was being fixed. Nice staff.
6 de marzo de 2024
Recent repairs
DLG contacted me to arrange to pick up my car and deliver a courtesy car. They called to tell me what needed done and kept me updated throughout the repair work. My vehicle was returned in a reasonable time. No complaints. Excellent service.
28 de febrero de 2024
Flexible for date DLG were to collect…
Flexible for date DLG were to collect car. All staff polite and friendly. Excellent repair to car.
31 de enero de 2024
5 star experience from start to finish
5 star experience from start to finish. Highly recommended.
19 de febrero de 2024
Opinión espontánea
From beginning to end
From beginning to end, everything went smoothly. The repair of my car was excellent. All staff at DLG were courteous and efficient. I was totally satisfied.
20 de febrero de 2024
Opinión espontánea
Excellent work and service
16 de febrero de 2024
Good service and very helpful
16 de febrero de 2024
Car magic
Gret experience everything was taken care of from start to finish pleased with repair very friendly staff
8 de febrero de 2024
Excellent quality service from the…
Excellent quality service from the start to finish
8 de febrero de 2024
happy with their communication
happy with their communication, punctuality, technical ability and friendly service. Hope i dont have to use them again too soon :), but would recommend them.
8 de febrero de 2024
Great service from the floor staff and…
Great service from the floor staff and the lady who works in the office. A really nice job. Thank you!
However, the jobs worth on the phone is very off putting ☹️
31 de enero de 2024
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