DLG Auto Services - Perth Opiniones 

228
TrustScore: 4.5 sobre 5

4,4

Friarton Bridge, Friarton Road, PH2 8DD Perth, Scotland, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent service, Superb customer service, very nice work really I can’t fault you. My car was picked up from home and returned back to my home , what a great service .i will definitely recommend you... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... Ver más

Valorada con 5 estrellas sobre 5

I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged

La empresa ha respondido


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, Reino Unido

  • 0345 877 6922

4,4

Excelente

TrustScore: 4.5 sobre 5

228 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(228)

674 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I had a completely professional service…

I had a completely professional service from DLG Perth when my car had to be repaired after an accident! From the guys who kept me informed by phone how my repair was progressing to the guys who uplifted and returned my car back to me were all totally professional curteous and informative! The plus was my car was absolutely spotless and the repair was 100%! I would thoroughly recommend this company! I am one happy customer! Many thanks.

26 de enero de 2024
Valorada con 1 estrellas sobre 5

Delayed repair

The car was examined before taking in for repair to identify the parts required, estimated repair time 2 days
Parts arrived and then it was found other parts where required
Total repair time 8 days

14 de noviembre de 2023
Logotipo de DLG Auto Services - Perth

Respuesta de DLG Auto Services - Perth

Sorry to hear you did not have a great experience. Unfortunately there was a delay in returning your vehicle.
Sometimes this happens and further parts are required.

Valorada con 5 estrellas sobre 5

Great Job

I was kept well informed about the progress of my car. The person who picked up my car was was very friendly and professional. 👍

29 de noviembre de 2023
Valorada con 5 estrellas sobre 5

Great service

Car repairs were organised through my insurance company due to an accident which was completely not my fault!!
DLG kept in regular contact about the repairs, picked up my car and brought it back to me - which was great.
Car looks good as new!!

29 de noviembre de 2023
Valorada con 3 estrellas sobre 5

good and bad

the work carried out on the car was perfect and it was returned nice and clean.
However ...
1) your driver arrived unannounced to pick up the car, despite us being told he would phone 30mins before hand. He was apparently too busy to phone. Just by chance my wife had returned with the car just a few minutes before otherwise the car would not have been available.
2) my wife received a text advising that the work had been finished the previous day yet it was a further 2 days before we got the car back
3 a total of 17 days from pick-up till return seems excessive for work that should have taken about 3 or 4 days

8 de noviembre de 2023
Logotipo de DLG Auto Services - Perth

Respuesta de DLG Auto Services - Perth

Hi, I'm sorry that it hasn't all gone to plan and that you are unhappy with the service but I'm pleased to hear that you are happy with the work carried out on the car and the valet. I've asked the site to get in touch with you directly to discuss the issues.

Valorada con 2 estrellas sobre 5

It could have been so good............

Bodywork on car is excellent, contact process and photo uploads went well.....and the people involved in collecting and returning car are lovely.

However, a fixed aerial was removed from the car during the process and not returned or replaced. I have had to phone on 3 occasions and it is always "I will need to ask the workshop" or "we need to check the video" or "the manager is on holiday".

What could have been a perfect score of 5 is therefore a 2.......and I still don't have my aerial back!! :(

25 de octubre de 2023
Logotipo de DLG Auto Services - Perth

Respuesta de DLG Auto Services - Perth

Hi, I'm sorry to hear this. I'll ask site to get in touch to sort this out for you. Thank you

Valorada con 5 estrellas sobre 5

Our 5 year old Yaris was rear ended and transported down to DLG Auto Services in Perth for repair. We were updated throughout and car was delivered back to us when promised. Great service.

From our initial phone call to our insurance company to getting our car back fully restored was minimal hassle. It turned a very stressful situation into a stress free experience very quickly. Our car was picked up and dropped off at the time DLG said it would be. The repair was perfect, as good as new, top job!

10 de octubre de 2023
Valorada con 5 estrellas sobre 5

Top of the leaderboard

What great service both from the workshop and the office. We received prompt communications at every stage of the repair process, and our need for our car as tow vehicle for a booked holiday was effortless taken account of.

2 de noviembre de 2023
Valorada con 3 estrellas sobre 5

I got text messages saying the car was…

I got text messages saying the car was ready when it wasn’t. Very hard to get a definite answer. People promised to call back with information but never did. Actual work ok, but staff really not bothered.

2 de noviembre de 2023
Logotipo de DLG Auto Services - Perth

Respuesta de DLG Auto Services - Perth


Hello, thank you for leaving your review. Whilst we are glad to have gotten the repair side spot on, we are sorry to hear that you didn't have a great experience. I have passed your feedback to the site's manager to improve the customer journey in the future.

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