DLG Auto Services - Peterborough Opiniones 

403
TrustScore: 5 sobre 5

4,9

17 Bakewell Road, PE2 6XU Peterborough, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

What an amazing service! From start to finish, the whole process exceeded my expectations by a very long way. My car was picked from my home, repaired to an exceptionally high standard and then deli... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car wa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Kept up to date without fail, work completed was outstanding, a small niggle after receiving the vehicle back was addressed without fuss. I was initially sceptical thinking that only Mercedes would be... Ver más

Valorada con 5 estrellas sobre 5

I didn't get to choose this garage, which was chosen by my insurer and I didn't have high hopes based on previous experience of a (different) garage chosen by my insurer. However, I was very impresse... Ver más


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • 17 Bakewell Road, PE2 6XU, Peterborough, Reino Unido

  • 0345 8788804

4,9

Excelente

TrustScore: 5 sobre 5

403 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(403)

479 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

helpful staff and reliable service

car was collected quickly and at the time agreed. the repair was really good and the car returned very quickly and, again, at the time agreed. very pleased with the pain free process, which is what you want after after the upset of an accident, however trivial.

19 de junio de 2024
Valorada con 5 estrellas sobre 5

Excellent Company..

Have used DLG a couple of times recently and I have found there service is excellent and their work is very high standard.
Thanks to all the staff for being so friendly and helpful..

12 de junio de 2024
Valorada con 5 estrellas sobre 5

Brilliant service

Every member of staff who I had contact with could not have been more helpful or professional. The service was great and the repairs done on time. The collection and delivery of my vehicle was great, keeping me informed regularly .

29 de mayo de 2024
Valorada con 5 estrellas sobre 5

Really good

Brilliant service from these guys. Good repair and was kept informed as things progressed all the way through.

21 de mayo de 2024
Valorada con 5 estrellas sobre 5

Very friendly staff

Very friendly staff. Work carried out quickly and perfectly. Good communication with updates. Overall a very good experience. Keep up the good work👍

1 de mayo de 2024
Valorada con 1 estrellas sobre 5

THE COMPANY YOU USED FOR THE COURTESY…

THE COMPANY YOU USED FOR THE COURTESY CAR HAD VERY BAD CUSTOMER SERVICE. THEIR STAFF WERE RUDE. I HAD TO CALL THEM REPEATEDLY TO COLLECT THEIR VEHICLE. I HAD NO NOTICE OF TIME OF COLLECTION ONCE MY CAR WAS RETURNED. THEY REFUSED TO REIMBURSE MY FULL TANK OF PETROL WHEN THEY ONLY LEFT ME A HALF TANK ON DELIVERY OF THEIR VEHICLE. I CALLED THE MANAGER AT THEIR HEAD OFFICE AND THE RESPONSE I GOT WAS THAT "IT WAS YOUR FAULT FOR FILLING UP THE TANK"

8 de mayo de 2024
Logotipo de DLG Auto Services - Peterborough

Respuesta de DLG Auto Services - Peterborough

We understand your frustration regarding the poor customer service you experienced with the courtesy car company. It's disheartening to hear about the rude behaviour of their staff and the inconvenience caused by the lack of communication regarding the collection time of their vehicle. We sincerely apologize for the negative impact this situation has had on your experience. We will thoroughly investigate this matter and take appropriate actions to ensure such incidents do not occur in the future. Thank you for bringing this to our attention.

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