DLG Auto Services - Wakefield Opiniones 

480
TrustScore: 4.5 sobre 5

4,3

Ripley Drive, Normanton Industrial Estate, WF6 1TZ Wakefield, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was kept in touch with the ongoing repair at all times and the collection and delivery service was excellent. Iwas very pleased with the end result.

Valorada con 5 estrellas sobre 5

I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... Ver más

Valorada con 5 estrellas sobre 5

Vehicle collection and return service very convenient and well executed. Car repairs completed to our full satisfaction and within the estimated time span. Car returned in a clean condition. Very plea... Ver más

Valorada con 5 estrellas sobre 5

I couldn't recommend these guys enough they've done an outstanding job on the repairs of my car after a crash, all the bodywork alignment is perfect, the paint is perfect. Great communication from sta... Ver más


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, Reino Unido

  • 0345 3031704

4,3

Excelente

TrustScore: 4.5 sobre 5

480 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(480)

674 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Car collected

Car collected, repaired and returned quickly, however vehicle had to be returned for work to be done that should have been done the first time.

12 de agosto de 2025
Logotipo de DLG Auto Services - Wakefield

Respuesta de DLG Auto Services - Wakefield

We genuinely value your feedback and will use it as an opportunity to improve our processes and ensure that such incidents do not occur in the future. Thank you for bringing these matters to our attention, and we sincerely hope that we can regain your confidence in our services once these issues are resolved.

Valorada con 3 estrellas sobre 5

Good and bad…

I liked the way our car was picked up and returned. Lovely, polite staff. My car looked great but, I didn't like that it didn't come back on the days promised!

8 de agosto de 2025
Opinión espontánea
Logotipo de DLG Auto Services - Wakefield

Respuesta de DLG Auto Services - Wakefield

Thank you for your comments, unfortunately your vehicle repairs took slightly longer than expected. We apologise for any inconvenience this may have caused.

Valorada con 2 estrellas sobre 5

Poor paintwork

Disappointed as I had to reject the paintwork

2 de junio de 2025
Logotipo de DLG Auto Services - Wakefield

Respuesta de DLG Auto Services - Wakefield

Hello there, we are sorry to hear you did not have a great experience. I have made the site aware of your comments to prevent similar situations from happening in the future.

Valorada con 5 estrellas sobre 5

Brilliant service.

From start to finish, the service was brilliant and informative throughout the repair process. The car was collected and delivered on time, and I’m very happy with both the service and the quality of the repairs. Highly recommended!

10 de julio de 2025
Valorada con 1 estrellas sobre 5

Damaged my car whilst in your care

Damaged my car whilst in your care. Then told me that it was there before it went in for repair. I 100% proved that it was not damaged in any way before it went in to your workshop. Then we got on to the repair itself. It was not complete when returned to me ??? Things missing off the car. The part you were supposed to have replaced was also damaged ??? Just a shoddy outfit. They do not care about your property at all. Never send your vehicle here I beg you.

10 de julio de 2025
Logotipo de DLG Auto Services - Wakefield

Respuesta de DLG Auto Services - Wakefield

Sorry to hear you did not have a great experience and we were unable to resolve the matter to your satisfaction. If there are any issues you would still like us to address, please get in touch with us directly.

Valorada con 5 estrellas sobre 5

An example of excellent service.

Vehicle collection and return service very convenient and well executed. Car repairs completed to our full satisfaction and within the estimated time span. Car returned in a clean condition. Very pleased with the way we were kept up to date on progress. All in all a very professional service. Well done.

10 de julio de 2025
Valorada con 1 estrellas sobre 5

Awful

Awful! Customer service were terrible!

10 de julio de 2025
Logotipo de DLG Auto Services - Wakefield

Respuesta de DLG Auto Services - Wakefield

Hi, sorry you did not have the best experience. If you would like to discuss this rating in more detail, please call us and we will be happy to look into it further for you.

Valorada con 1 estrellas sobre 5

My car went to DLG for repairs…

My car went to DLG for repairs following a collision in April. I refused delivery when they brought it back as it was clear the panels were out of line. My car was taken back to DLG for further inspection and repairs. It was brought back to me again still not right but I was asked to leave it on the drive until a technician could come out to look at it. I was told the technician would be able to realign it on the drive and buff out some marks that weren't present when they first took it. This work hasn't been completed yet. I don't understand how the repairs could pass quality inspection, not once but twice and still come back to me out of line.

10 de junio de 2025
Logotipo de DLG Auto Services - Wakefield

Respuesta de DLG Auto Services - Wakefield

Hi, thank you for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly.

Valorada con 5 estrellas sobre 5

Fantastic Service

I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was returned looking absolutely mint from having been cleaned inside and out and most importantly the bodywork and respray was an excellent job.
Thank you so much!!!

9 de junio de 2025
Opinión espontánea

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