DLG Auto Services - Wakefield Opiniones 

483
•
TrustScore: 4.5 sobre 5

4,4

Ripley Drive, Normanton Industrial Estate, WF6 1TZ Wakefield, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent service car picked up by a very helpful member of staff to be repaired resprayed. Kept incontact to let me know how repair was progressing did very professional repair & delivered back 3... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Dislikes: No real joined up working with car hire company. Very difficult to contact for updates and completion of repairs because phone was not answered and voicemail messages to return call we... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... Ver más

Valorada con 5 estrellas sobre 5

The service I received was excellent. I was kept informed of what was happening with my car from pick up to drop off and the repair itself was of a high standard. Would definitely recommend.

La empresa ha respondido


Información sobre la empresa

  1. Tienda de reparación de automóviles

Escrito por la empresa

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Información de contacto

  • Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, Reino Unido

  • 0345 3031704

4,4

Excelente

TrustScore: 4.5 sobre 5

483 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(483)

348 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

My car went to DLG for repairs…

My car went to DLG for repairs following a collision in April. I refused delivery when they brought it back as it was clear the panels were out of line. My car was taken back to DLG for further inspection and repairs. It was brought back to me again still not right but I was asked to leave it on the drive until a technician could come out to look at it. I was told the technician would be able to realign it on the drive and buff out some marks that weren't present when they first took it. This work hasn't been completed yet. I don't understand how the repairs could pass quality inspection, not once but twice and still come back to me out of line.

10 de junio de 2025
Logotipo de DLG Auto Services - Wakefield

Respuesta de DLG Auto Services - Wakefield

Hi, thank you for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly.

Valorada con 5 estrellas sobre 5

Fantastic Service

I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was returned looking absolutely mint from having been cleaned inside and out and most importantly the bodywork and respray was an excellent job.
Thank you so much!!!

9 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Friendly and professional staff…

Everything was done by the friendly and professional staff to make the process stress-free. My car was collected and the courtesy car delivered on the date stated and the reverse process was two days earlier than scheduled. The courtesy car, which was only two years old, was as good as I could have hoped for. I can't praise DLG highly enough.

27 de mayo de 2025
Valorada con 5 estrellas sobre 5

Amazing company to deal with

I had a crash and from the beginning DLG were amazing, they were friendly to deal with, very accommodating. They sorted my courtesy car straight away with no hassle. Both the delivery men were amazing, helpful and very punctual. Thank you all so much for keep doing what you're doing. You're awesome x

21 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good repair service

Very good repair service, which was done competently and within a very good time frame. One particularly good thing was that communication with me was good, keeping me in touch all through the process.

20 de mayo de 2025
Valorada con 5 estrellas sobre 5

The whole process was problem free from…

The whole process was problem free from start to finish. Our vehicle was collected promptly and a courtesy car dropped off at the same time. Regular updates on repair progress were available online and the job was completed on schedule. I would have no hesitation in recommending DLG Auto Services.

6 de mayo de 2025
Valorada con 1 estrellas sobre 5

the first repair was substandard and…

the first repair was substandard and the car had to be returned to the repair centre. After returning the car back to the repair centre for re-work, there was no comunication from the centre at all, I had to call daily for updates and was told different information. Before my car was collected for the second I told the centre my MOT due, they said it would be ready but it wasn't

22 de abril de 2025
Logotipo de DLG Auto Services - Wakefield

Respuesta de DLG Auto Services - Wakefield

We understand your frustration with the repair experience. We strive to provide excellent service and are disappointed to hear about the communication issues and the need for a second repair. We appreciate you bringing this to our attention and will use your feedback to improve our processes.

Valorada con 5 estrellas sobre 5

Great service

Great service, my car was collected from home on time and no problems. I was informed regularly about the repair with everything going to plan. The car was returned back on the time agreed. Good all round service.

22 de abril de 2025
Valorada con 5 estrellas sobre 5

The reviews are accurate: excellent service.

My car is insured with Direct Line so it's not surprising they sent it to DLG. I was reassured to see the good reviews on Trustpilot and elsewhere before the repair and I'm happy to add to them now. DLG organised collection from the Volkswagen dealership garage, answered my queries about the work and resetting the tire pressure warning system, they completed the repair faster than was estimated, and they did so with courtesy. So far there's nothing wrong with the repair and I'd be very happy to see the car go to them again.

18 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

Picked my car up when said they would, staff were really friendly, kept me informed and updated on progress and dropped back when they said they would. Excellent valet as well really pleasesd

18 de febrero de 2025

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