I was waiting an unexplainedly long time to get a simple "Open Referral" from my NHS GP and so, after a bit of research, found that my work Health Cover with AXA gave me the option of using the "Docto... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
For the first time in a long time I felt listened to and understood. The clinician, Dr Wilkings, was excellent; supportive and helpful, and made suggestions moving forward. Consultation notes were for... Ver más
Found an appointment easily within 20mins. App works well during the video call. Great advice given in a nice friendly manner.
Not fit for purpose. Tried to enrol via our company account but couldn't even process my address details, judging by the reviews ive probably saved myself a lot of hassle. Their CQC Overall rating is... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At Doctor Care Anywhere, we make it easy for you to book a same day appointment with our qualified GPs, 365 days a year, via a high-quality video on your browser, our app, or by telephone.
Información de contacto
19-21 Great Portland Street, W1W 8QB, London, Reino Unido
- 0330 088 4980
- contactus@doctorcareanywhere.com
- doctorcareanywhere.com
4,3
Excelente
1 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very quick to setup an appointment
Very quick to setup an appointment. The Doctor was brilliant and the video call really helped.
4 de septiembre de 2025
Opinión espontánea
Respuesta de Doctor Care Anywhere
Hi Pratik,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Brilliant service and support from a…
Brilliant service and support from a caring doctor.
11 de septiembre de 2025
Opinión espontánea
Respuesta de Doctor Care Anywhere
Hello,
Thank you for your kind words. We're pleased to hear you had a positive experience and felt well supported by a caring clinician. That’s exactly the standard of care we aim to provide.
We appreciate you taking the time to share your feedback and are here if you need us again.
Best regards,
Doctor Care Anywhere
Respuesta de Doctor Care Anywhere
Hello,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
Dr.very kind and polite
Dr.very kind and polite . He was very good listener.his name is Harwinder pal singh.
30 de agosto de 2025
Opinión espontánea
Respuesta de Doctor Care Anywhere
Hi Sophie,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
Fantastic service
Was so easy to set up, book and use system. The Physician was so friendly, helpful and really listened to my issue.
Very clear explanation and what would happen next
10 de septiembre de 2025
Opinión espontánea
Respuesta de Doctor Care Anywhere
Hi Ian,
Thank you for your kind feedback. We're delighted to hear that you found our appointment booking process easy to use and that your experience with the clinician was positive. It's great to know you felt listened to and clearly informed about the next steps.
We’re glad we could support you and appreciate you taking the time to share your experience.
Warm regards,
Doctor Care Anywhere
Very good and easy to use and choose…
Very good and easy to use and choose you preferred time for an appointment.
1 de septiembre de 2025
Opinión espontánea
Respuesta de Doctor Care Anywhere
Hello,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
Quick and easy access to the…
Quick and easy access to the appointment. I did not know what to expect and I was pleasantly surprised. I found my particular GP very knowledgeable and helpful
One thing I would change though would be that access to log in to retrieve this appointment details and referral letter would be accessible trough Axa app directly rather than different app/webside
10 de septiembre de 2025
Opinión espontánea
Respuesta de Doctor Care Anywhere
Hello,
Thank you for your thoughtful review. We're really pleased to hear you had a positive experience and that your clinician was knowledgeable and helpful. It’s great to know we exceeded your expectations.
We also appreciate your feedback regarding accessing appointment details and referral letters. Your suggestion about streamlining this through the AXA app is valuable, and we’ll be sure to pass it on to the relevant team for consideration.
Thanks again for your feedback, and we hope to support you again in the future.
Best regards,
Doctor Care Anywhere
Great service
Great service, easy to book appointment, the doctor was punctual and very helpful.
Thank you
4 de septiembre de 2025
Opinión espontánea
Respuesta de Doctor Care Anywhere
Hi Marian,
Thank you for your kind words! We're delighted to hear that you found the booking process easy and that your appointment ran smoothly. It's great to know the clinician was punctual and helpful – exactly the experience we aim to provide.
We appreciate you taking the time to share your feedback and look forward to supporting you again in the future.
Best regards,
Doctor Care Anywhere
Help when I had an eye test
That they rang me up same day and got onto the problem straight away
9 de septiembre de 2025
Opinión espontánea
Respuesta de Doctor Care Anywhere
Hello,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
On time correct advice made me better…
On time correct advice made me better great people
8 de septiembre de 2025
Opinión espontánea
Respuesta de Doctor Care Anywhere
Hello Paul,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
Great service
Appointment was at a tine convent to me and the doctor was actually helpful and had time to here my issues and offer multiple courses of action to resolve this rather thany MHS doctor who tried to gaslight me into thinking the symptoms where in my head then refused to see me In person to see the symptoms.
4 de septiembre de 2025
Opinión espontánea
Respuesta de Doctor Care Anywhere
Hello Gary,
Thank you for taking the time to share your feedback. We're pleased to hear that your appointment was convenient and that the clinician took the time to listen and explore multiple options with you. It's important to us that every patient feels heard, respected, and supported, and we’re glad we could provide the care you needed.
If there's anything more we can do for you, please don’t hesitate to reach out.
Warm regards,
Doctor Care Anywhere
The service agent was super patient and…
The service agent was super patient and really knew the system and how to set it all up. She stayed with me online throughout the whole process of setting up my account and then arraging a consultation.
Could not have done it with out her help, a reall credit to AXA Health care
28 de agosto de 2025
Opinión espontánea
Respuesta de Doctor Care Anywhere
Hello Andrew,
Thank you for your kind words. We're delighted to hear that our Patient Experience Coordinator was able to support you effectively throughout your account setup and appointment booking process.
Your feedback means a great deal, and we’ll be sure to pass your comments onto the relevant team. If you need any further support, please do not hesitate to reach out.
Warm regards,
Doctor Care Anywhere
Scammers
Over four weeks ago, they disabled the service I paid for in advance for six months (£90), and I still haven't been able to get it reactivated or get a refund for the unused period. They're a bunch of scammers. I don't recommend them.
28 de agosto de 2025
Opinión espontánea
Respuesta de Doctor Care Anywhere
Hello Maciej,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980
Kind regards,
Doctor Care Anywhere
lovely and friendly approach with deep…
lovely and friendly approach with deep knowledge of the issue
22 de agosto de 2025
Opinión espontánea
Respuesta de Doctor Care Anywhere
Hello,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Doctor Care Anywhere
I was able to book an appointment…
I was able to book an appointment within an hour of going on the app. The practitioner was professional and caring and my prescription was issued immediately
21 de agosto de 2025
Opinión espontánea
Respuesta de Doctor Care Anywhere
Hi Dallas,
Thank you for your feedback. We're glad to hear you were able to book an appointment quickly and had a positive experience with our practitioner. It's great to know the process was smooth and efficient for you.
Best regards,
Doctor Care Anywhere
Doctorcareeverywhere is an excellent…
Doctorcareeverywhere is an excellent app—very easy to use with a simple booking process for GP appointments. I also want to highlight the outstanding customer service I received. Fanny from the Claims Department was extremely helpful and patient in explaining all the details of my policy and how it works. Her clear guidance made the whole process stress-free. Big thumbs up for her support! Highly recommended.
22 de agosto de 2025
Opinión espontánea
Respuesta de Doctor Care Anywhere
Thank you for your kind feedback and recommendation, Flor. We’re pleased to hear you found the app easy to use and the booking process smooth. We're also glad our team was able to provide clear and supportive guidance throughout your experience.
We appreciate your support.
Best regards,
Doctor Care Anywhere
Can be hit or miss
Have used this service over the years. Like how convenient it is for notes and referrals to specialists if needed. However doctors have been consistently late (10+ minutes waiting or not showing up at all 20+ minutes after the specified time). App is also very buggy and logs you out every time which is stressful when you're trying to log into an appointment. It also forgets the PIN number/face ID a lot as well. Overall mixed bag.
23 de agosto de 2025
Opinión espontánea
Respuesta de Doctor Care Anywhere
Hello Gloria,
Thank you for your feedback and for your continued use of our service over the years. We’re pleased to hear that you find the convenience of notes and referrals helpful.
We sincerely apologise for the delays and technical issues you've experienced. Please be assured that we are actively working to improve both appointment timeliness and the app’s reliability.
Your feedback is greatly appreciated and helps us to improve our service. If you need any support, please feel free to reach out.
Kind regards,
Doctor Care Anywhere
Really makes life easy in using this…
Really makes life easy in using this app. Saved me a lot of time going to my GP for a referral. Highly recommend, so quick and easy
12 de agosto de 2025
Opinión espontánea
Respuesta de Doctor Care Anywhere
Hi Gary,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
Below is a copy of the email I've just…
Below is a copy of the email I've just sent to this companies complaints team describing my experience. Buyer beware.
Dear Complaints Team,
I am extremely dissatisfied with the handling of my recent online consultation, which was both unprofessional and unacceptable.
I joined my appointment on time and waited 6–7 minutes before being asked to join the call.
The video failed to connect?
The clinician 'attempted' to call me twice. On both occasions, I answered immediately, but they disconnected the calls after 1–4 seconds. My call log confirms this.
It was clear the clinician was behind schedule, yet this was handled at my expense.
As a result, I was denied any consultation, left feeling worse when I was already unwell, and charged £45 for a service that was never provided ... taking payment without delivering the promised care.
I require:
A full refund of the £45 fee without delay.
An explanation of how such poor service is considered acceptable practice.
Confirmation of the steps you will take to prevent similar treatment of other patients.
If this matter is not resolved promptly, I will have no hesitation in escalating my complaint to the relevant regulatory bodies.
I expect written confirmation of my refund and response to this complaint within 7 days.
Yours sincerely,
17 de agosto de 2025
Opinión espontánea
Respuesta de Doctor Care Anywhere
Hi,
Thank you for taking the time to leave your review. We are sorry to hear about your experience whilst using Doctor Care Anywhere. Your feedback is valuable in ensuring we provide a high standard of care to all patients and enable us to identify areas of improvement.
We have sent you a request for further information to ensure your feedback can be investigated. Please can you reply within 3 days with this information. If you need to discuss your concerns urgently, please contact our Patient Experience team on 0330 088 4980. Doctor Care Anywhere
Kind regards,
Early Resolution Team
Doctor Care Anywhere
First Class
I required an appointment and after accessing the Doctor Care website, the earliest appointment was available within an hour of me accessing the website. That is a fantastic service. Thank you. The call with the clinician was first class. She was extremely professional, caring and knowledgeable. Thank you for a seamless process. Highly recommend.
15 de agosto de 2025
Opinión espontánea
Respuesta de Doctor Care Anywhere
Hi Ian,
Thank you for taking the time to leave your review. Your feedback is valuable in ensuring we continue to provide a high standard of care to all patients. We will ensure your feedback is shared with the relevant team.
Kind regards,
Early Resolution Team
Doctor Care Anywhere
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.