Staff were helpful, professional and friendly. Reply times were very convenient. However, I had an easily fixable issue that took far too long to be fixed.
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Consulta las opiniones de los clientes
The app is very easy to manage and give you the correct amount of information you need. Compared to other apps AJ bell dodl is better for beginners. The layout is simple and easy to understand... Ver más
La empresa ha respondido
Great product for 1st timers, however if you know what you want to invest in, it is quite limited. Treat this as a stepping stone between a nutmeg/monzo style "Medium risk" pot and actual investing. M... Ver más
La empresa ha respondido
As someone who’s only at the beginning of a journey, even using ISA let alone stocks and shares, I have found AJ Bell’s Dodl app accessible and helpful. It explains everything and allows you to see ex... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre AJ Bell Dodl
Escrito por la empresa
AJ Bell Dodl is the easy-to-use investment app designed to make investing feel effortless and low-cost. Choose from a clear range of accounts – including an investment ISA and investment Lifetime ISA, both offering competitive variable interest on uninvested cash.
- ✅ Brought to you by AJ Bell – one of the UK’s leading investment platforms.
- ✅ Low-cost Lifetime ISA – invest for your first home (up to £450,000) or retirement, with one of the lowest account fees around, plus get a 25% government bonus (up to £1,000 a year).
- ✅ Investment ISA – low-cost, tax-efficient, and simple to manage.
- ✅ Just 0.15% annual account charge (min £1/month), and no dealing fees.
- ✅ Start from just £25/month.
- ✅ Invest your way – choose funds, themed options, or UK & US shares.
- ✅ Friendly in-app support when you need it.
Open an account in minutes, or transfer over an existing one for free.
🔗 Find out more on the
🌐 Dodl website
Download the app:
*AER (Annual Equivalent Rate) is the estimated interest you would earn on your cash over a year when that interest is compounded. Always remember, your investments could go down as well as up. Dodl doesn’t offer advice, so if you're unsure about the risks of investing you should talk to a financial adviser.
Información de contacto
Reino Unido
- hello@dodl.co.uk
- dodl.co.uk
4,5
Excelente
594 opiniones
Invita a los clientes a opinar
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Dodl is a doddle
I find Aj Bell Dodl investment app really say to use and great for investors.
I have been using it for about 2 years now and first time today I had a query about my account and we were able to resolve it quickly and easily on the chat.
Overall I recommend it 10/10
8 de septiembre de 2026
Respuesta de AJ Bell Dodl
Good afternoon Mr Toy
We are so pleased to hear about your positive experience with our investment app and that you find it easy to use. It's wonderful to know that our chat support was able to resolve your query quickly and efficiently.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Respuesta de AJ Bell Dodl
Good morning Varga
We are so happy to hear that our customer service was top-notch! We appreciate your kind words.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Always easy access and quick answers…
Always easy access and quick answers with dodl!
7 de septiembre de 2026
Respuesta de AJ Bell Dodl
Good morning Louis
We are so glad to hear that you find our service provides easy access and quick answers. We appreciate your positive feedback!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Took me three weeks to get my…
Took me three weeks to get my investment account working. Three weeks my money was sitting in an account not making any money. If i knew i would have left it in my savings account where it was working for me. Unimpressed
9 de abril de 2026
Respuesta de AJ Bell Dodl
Good morning Maria
We're sorry to hear that you have not had a positive experience with us. Please be assured that your comments have been referred to a senior member of the relevant team and they'll be in touch shortly to discuss this further.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Amazing customer service
Amazing customer service, quick reply time with helpful staff and information
2 de septiembre de 2026
Respuesta de AJ Bell Dodl
Good afternoon Ethan
We're so glad to hear our team provided amazing customer service and helpful information with a quick reply! We appreciate your kind words.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Bethany and Charlotte were very helpful…
Bethany and Charlotte were very helpful in setting up my account when I made a mistake with my application they reply fast and were very attentive , great experience
27 de agosto de 2026
Respuesta de AJ Bell Dodl
Good morning Thomas
We are so pleased to hear about your positive experience with our team. It's wonderful to know that we could assist you efficiently with your account setup. We appreciate you sharing your feedback!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Fantastic customer service and the Dodl…
Fantastic customer service and the Dodl team have always been super helpful! I would recommend anyone to invest with them.
22 de agosto de 2026
Respuesta de AJ Bell Dodl
Good morning Martin
We're so happy to hear about your positive experience with our customer service team! We truly appreciate your recommendation.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Simple request quickly resolved without…
Simple request quickly resolved without endless loops in AI chatbot or call centre
17 de agosto de 2026
Respuesta de AJ Bell Dodl
Good afternoon
We're so happy to hear we could resolve your request efficiently and without hassle. Thank you for your positive feedback!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Responsive Customer Service
I’m new to investing, particularly the with the Lifetime ISA. I asked a question at 11PM and I received a friendly and informative response from a member of the team early the next day. So far I’m happy with Dodl :)
8 de agosto de 2026
Respuesta de AJ Bell Dodl
Good afternoon
We're so glad to hear that our team provided such a helpful and friendly response to your query, especially as you're new to investing. We appreciate you sharing your positive experience with us!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
A Level for AJ
Easy to understand service is effective and efficient
Plenty of options available
Would prefer facial login as to email and password to start process
6 de agosto de 2026
Respuesta de AJ Bell Dodl
Good morning Peter
We are so glad you found our service effective and efficient, with plenty of options.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Issue Resolved
I had an issue with logging in which was resolved with the patient support of James. He guided me through the process and patiently waited on the line to ensure the issue was resolved.
8 de junio de 2026
Respuesta de AJ Bell Dodl
Good morning
We are so glad to hear our support team was able to assist you with your login issue. We appreciate you acknowledging our team's patience and dedication to ensuring your problem was fully resolved. Thank you for your kind words!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Respuesta de AJ Bell Dodl
Good afternoon Joanne
We're so happy to hear that everything is going well for you so far! We appreciate your positive feedback.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Sam was very prompt
Sam was very prompt, empathic and listening. He directed me to the right team with further instruction’s on the withdrawal procedure. Got him another day on chat and helped again promptly. 100% recommends Dodl platform and the ease of use.
5 de agosto de 2026
Respuesta de AJ Bell Dodl
Good afternoon
We're so glad to hear about your positive experience with our platform and the assistance you received. It's wonderful to know that our team was able to provide prompt and empathetic support.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
The team are amazing and so helpful and…
The team are amazing and so helpful and always respond to chats really quickly
Thank you Kiera!
31 de julio de 2026
Respuesta de AJ Bell Dodl
Good morning Olivia
We are so happy to hear that our team has been helpful and responsive. Your kind words truly motivate us to continue providing excellent service. Thank you for sharing your positive experience!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
The Dodl Team were very helpful with…
The Dodl Team were very helpful with creating my account and response time was quick.
30 de julio de 2026
Respuesta de AJ Bell Dodl
Good afternoon Taimur
We're so happy to hear our team provided helpful assistance and that our response time met your expectations. Thank you for your kind words!
If you have any further queries, please don't hesitate to get in contact via the app.
Best wishes
Jess
Slow repetitive customer services.
Slow repetitive customer services.
Never felt like a human response.
28 de julio de 2026
Respuesta de AJ Bell Dodl
Good morning
We appreciate you sharing your experience. We're sorry to hear that you've not had a positive experience with our team.
I've referred this to a senior member of the team, and they will be in touch with you shortly to discuss this further.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Respuesta de AJ Bell Dodl
Good afternoon Pietro
We're happy to hear that our support was fast and punctual for you. Thank you for your positive feedback!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Not as good as everyone says
While others praise this platform I have had nothing but issues trying to open an account. It's been almost a week and customer service is appalling. Other than the same copy pasted message I've not gotten anywhere with them.
When I opened the account I just used my every day name, not my legal name (shortened version of my legal middle name). So when i went to open the actual account and had to submit the requested documents to verify my identity there was an issue. I messaged and asked them to change my name to my legal name and I have to praise this part, it was done within an hour.
Thinking everything was good now, I re-uploaded the identity verification documents but after a few hours received an automated notification that there was issue. Not telling me what the issue was, just a link to upload my verification documents. I decided to try a different document instead, but again a notification that there was an issue (no explanation what the issue was) but that I needed to upload the documents. For a 3rd time uploaded verification documents, this time tried a different format (jpg instead of pdf), and lo and behold again there was a message of an issue.
Already frustrated I messaged the team to ask if a human can verify my documents since the automated system keeps coming back with "there is an issue" and I got a simple message back saying "the team is looking into your query and I will be back in touch as soon as I have an update". A full day goes by, no communication so the next morning I decide to send a message. A different person answers this one but with the exact same reply "the team is looking into your query and I will be back in touch as soon as I have an update". I waited 3 days, without any communication, no update or reassurance that it is being looked into and this is what they're doing...just radio silence.
So the following day I messaged and said I'm frustrated with how it's going and the lack of communication and that I'd like to delete my account. And what do you think? Same copy pasted message "the team is looking into your query and I will be back in touch as soon as I have an update".
So while the platform might be amazing to work with (I wouldn't know, I haven't even gotten past opening an account), customer service is not there. Instead of copy pasting the same message, maybe explain what the procedure is, why it's going to take a bit longer or what the customer can or should expect.
I tried deleting my account, it won't let me. I've asked for my account to be deleted, no reply other than the same copy pasted message.
Glad I found this out now because I now don't have to worry about having any money on this platform.
7 de julio de 2026
Opinión espontánea
Respuesta de AJ Bell Dodl
Good afternoon,
Thank you for sharing your detailed feedback regarding your account opening experience. We sincerely regret the frustration and inconvenience you've encountered with our process.
We understand how disheartening it is to face repeated issues and a lack of clear communication, especially when trying to complete essential steps like identity verification.
We appreciate you bringing these specific challenges to our attention, particularly the difficulties with the automated verification system and the responses from our support team, we are actively reviewing our procedures and communication protocols to ensure a more seamless and transparent experience for all our users.
We are committed to addressing these concerns and enhancing the support we provide.
I have sent you a request for further information via Trustpilot. If you could kindly respond to this we will arrange for someone from the appropriate team to investigate this for you.
If you have any further queries, please don't hesitate to get in contact.
Best wishes,
Christian
Painfully Slow Customer Service
Customer service through the app is painfully slow, even when dealing with the simplest of requests. I asked for my profile and personal information to be deleted because the app’s own delete function repeatedly returns an error message when I try to do it myself. Days later, and still nothing has been actioned.
The whole process has been incredibly frustrating and unnecessarily difficult. Frankly, I’m glad I didn’t get as far as transferring any funds, as this experience has given me very little confidence in the level of service I could expect going forward.
14 de julio de 2026
Opinión espontánea
Respuesta de AJ Bell Dodl
Good afternoon,
We are truly sorry to hear about the frustrating experience you've had with our app's customer service and the difficulties you encountered trying to delete your profile. We understand how important it is to have a smooth and efficient process for managing your personal information.
Your feedback is very valuable, and we are committed to improving our response times and the functionality of our app to prevent similar situations in the future.
I have sent you a request for further information via Trustpilot. If you could kindly respond to this we will arrange for someone from the appropriate team to investigate this for you.
If you have any further queries, please don't hesitate to get in contact.
Best wishes,
Christian
Great Customer Service
DODL completed my LISA transfer to allow me to complete on the 3rd July in 2 working days rather than 10. When I escalated it Samuel helped me out and tried to get me the quick turnaround I needed even though it was inside the 10 working day limit.
3 de julio de 2026
Opinión espontánea
Respuesta de AJ Bell Dodl
Good morning,
We are so pleased to hear that we were able to facilitate your LISA transfer efficiently, allowing you to complete your transaction ahead of schedule. It is wonderful to know that our team could provide the quick turnaround you needed.
We truly appreciate you sharing your positive experience with us.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Christian
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