Staff were helpful, professional and friendly. Reply times were very convenient. However, I had an easily fixable issue that took far too long to be fixed.
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Consulta las opiniones de los clientes
The app is very easy to manage and give you the correct amount of information you need. Compared to other apps AJ bell dodl is better for beginners. The layout is simple and easy to understand... Ver más
La empresa ha respondido
Great product for 1st timers, however if you know what you want to invest in, it is quite limited. Treat this as a stepping stone between a nutmeg/monzo style "Medium risk" pot and actual investing. M... Ver más
La empresa ha respondido
As someone who’s only at the beginning of a journey, even using ISA let alone stocks and shares, I have found AJ Bell’s Dodl app accessible and helpful. It explains everything and allows you to see ex... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre AJ Bell Dodl
Escrito por la empresa
AJ Bell Dodl is the easy-to-use investment app designed to make investing feel effortless and low-cost. Choose from a clear range of accounts – including an investment ISA and investment Lifetime ISA, both offering competitive variable interest on uninvested cash.
- ✅ Brought to you by AJ Bell – one of the UK’s leading investment platforms.
- ✅ Low-cost Lifetime ISA – invest for your first home (up to £450,000) or retirement, with one of the lowest account fees around, plus get a 25% government bonus (up to £1,000 a year).
- ✅ Investment ISA – low-cost, tax-efficient, and simple to manage.
- ✅ Just 0.15% annual account charge (min £1/month), and no dealing fees.
- ✅ Start from just £25/month.
- ✅ Invest your way – choose funds, themed options, or UK & US shares.
- ✅ Friendly in-app support when you need it.
Open an account in minutes, or transfer over an existing one for free.
🔗 Find out more on the
🌐 Dodl website
Download the app:
*AER (Annual Equivalent Rate) is the estimated interest you would earn on your cash over a year when that interest is compounded. Always remember, your investments could go down as well as up. Dodl doesn’t offer advice, so if you're unsure about the risks of investing you should talk to a financial adviser.
Información de contacto
Reino Unido
- hello@dodl.co.uk
- dodl.co.uk
4,5
Excelente
594 opiniones
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Dodl LISA transfer too slow and no one helps!
I initiated a cash LISA transfer to Dodl on 12th Feb this year. Dodl only acknowledged that they are on this case on 18th Feb. Then my old provided emailed me saying transfer is completed on 23rd Feb, only the money showing no where, not on old provider any more and neither on Dodl. Then after a whole day, it finally appears on Dodl app. However, till now (evening of 26th Feb), I can not invest this fund and Dodl still gives me a "not yet" message saying I need to transfer LISA to use LISA on Dodl..... Messaged some help on the app and someone saying they will chase the team but still no reply after a whole day. I would not recommend Dodl to anyone and remember the account fee is 0.15% without cap!
12 de febrero de 2026
Opinión espontánea
Respuesta de AJ Bell Dodl
Good morning
Thank you for taking the time to share this. I’m sorry for the frustration you’ve experienced with your LISA transfer and the delay in being able to invest.
I’ve sent you a request for further information via Trustpilot. If you could kindly respond to this we will arrange for someone from the appropriate team to investigate this for you.
Best wishes
Joe
Samuel was really helpful and…
Samuel was really helpful and informative!
I really appreciate Dodl having real people who can help quickly and effortlessly with any of my issues.
Thanks again Samuel!
24 de febrero de 2026
Respuesta de AJ Bell Dodl
Good morning Oliver
Thank you for taking the time to leave us a review! We’re delighted to hear that Samuel was so helpful and informative. We'll be sure to pass your kind words on to him.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Five stars for the swift intervention.…
Five stars for the swift intervention and response from James today to my online chat query about app functionality. I've hard-heartedly knocked off a star though, because the 'AI' bot is the first port of call and it couldn't answer what turned out to be an extremely simple question that must have been asked a thousand times or more. So I don't think James and his real human colleagues will be losing their jobs any time soon :-)
24 de febrero de 2026
Respuesta de AJ Bell Dodl
Good afternoon Martin
Thank you for leaving us a review! It’s great to hear that you had a positive experience with our team and that James was able to answer your question so quickly.
I’ll make sure your feedback about our chatbot is passed on to the relevant team so they can look into this further.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Fast and great support
Fast and great support.
Never had any issues.
Simple app with a good choice of funds.
It is not sophisticated/complex and does not have a Web page to make transactions, which is the only aspect I don't like.
21 de febrero de 2026
Respuesta de AJ Bell Dodl
Good morning
Thank you for taking the time to leave us a review! We’re really pleased to hear that you’ve had fast and reliable support from us, and that you find the app simple to use with a good choice of funds.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Respuesta de AJ Bell Dodl
Good morning
Thank you for leaving us a review! We're thrilled to hear that our team responded so quickly.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Bot could not handle my queries - a human did!
Bot could not handle my queries but Samuel read my query and quickly confirmed what I needed to know.
19 de febrero de 2025
Respuesta de AJ Bell Dodl
Good afternoon Carl
We appreciate your feedback! We're happy to hear that Samuel was able to provide the assistance you needed. We'll be sure to pass your kind comments on to him.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Samuel answered all of my questions…
Samuel answered all of my questions very clearly and helped provide more understanding with my investments. This information will allow me to make decisions regarding the current and future investments. Would highly recommend AJ Bell Dodl as it has been so easy from the beginning and transparent.
19 de febrero de 2026
Respuesta de AJ Bell Dodl
Good afternoon
We're happy to hear that the information provided has empowered you to make well-informed investment decisions. We appreciate your kind words and we're glad you found our platform easy to use and transparent. Thanks for recommending us!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Quick access to help!
The customer service chat function is super easy and requests for documents and account statements are able to be processed almost instantly. Great to speak to an actual human on the chat function too and to be able to speak with them quickly 😊
11 de febrero de 2026
Respuesta de AJ Bell Dodl
Dear Charlotte
We're happy to hear that our customer service chat function is easy to use and efficient for you. We're also glad you appreciate speaking with a real person and getting your requests processed quickly. Thank you for your positive feedback!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Tom
Bethany was so helpful on the live…
Bethany was so helpful on the live chat. Making the app experience swift and easy.
11 de febrero de 2026
Respuesta de AJ Bell Dodl
Dear Morgan
We're happy to hear that the live chat was helpful and made the app experience swift and easy. Thank you for your positive feedback; we appreciate it!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Tom
Easy to get hold of a person to text…
Easy to get hold of a person to text questions to and get answers
10 de febrero de 2026
Respuesta de AJ Bell Dodl
Dear Nicola,
We're happy to hear that you found it easy to reach our team and get your questions answered promptly. Thank you for your positive feedback!
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Tom
Quite good customer service
Quite good customer service, instantly available, and answered my queries straight forward.
10 de febrero de 2026
Respuesta de AJ Bell Dodl
Good morning Argo,
We're happy to hear that our customer service met your expectations! We appreciate you taking the time to share your positive experience with us.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Amazing service
Amazing service, fast replies on live chat and couldn't be more helpful. I've been with dodl a few years now and never had any problems. Highly recommended.
6 de febrero de 2026
Respuesta de AJ Bell Dodl
Good afternoon Mark
Thank you for leaving us a review! It's great to hear that you've had such a brilliant experience with our webchat service.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Respuesta de AJ Bell Dodl
Good afternoon Chris
Thank you for leaving us a review! It's great to hear that you've had a positive experience using our platform.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Fast service with straight help as…
Fast service with straight help as usual with DODL
3 de febrero de 2026
Respuesta de AJ Bell Dodl
Good afternoon Steven
Thank you for leaving us a review! We're thrilled to hear that you had a positive experience with our team.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Respuesta de AJ Bell Dodl
Good morning Yusuf
Thank you for leaving us a review! It's great to hear that we provided you with a prompt and personable service.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Great service
Keira has been fantastic in getting a number of specific documents generated, often within minutes! It’s been so helpful when dealing with transactions to have efficient and attentive service.
28 de enero de 2026
Respuesta de AJ Bell Dodl
Good morning Chloe
Thank you for leaving us a review! We're thrilled to hear that you had such an excellent experience with Kiera. We'll be sure to pass your kind comments on to her.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Great investment platform but they obstruct withdrawals
Great investment platform and so easy to set up with your bank account to make payments to dodl.
Want to withdraw?
They suddenly need to verify a bank account you have been funding your dodl investments with for three years!
Three months of bank statements with all of your financial dealings just to get at your own money?
Avoid until they sort out the withdrawal process.
27 de enero de 2026
Opinión espontánea
Respuesta de AJ Bell Dodl
Good afternoon Tom
Thank you for your feedback. We're sorry to hear that you've not had a positive experience when trying to withdraw from your account.
I’ve sent you a request for further information via Trustpilot. If you could kindly respond to this we will arrange for someone from the appropriate team to investigate this for you.
Best wishes
Joe
Bethany was very helpful and answered…
Bethany was very helpful and answered my question first time
21 de enero de 2026
Respuesta de AJ Bell Dodl
Good morning James
Thank you for leaving us a review! We're delighted to hear that you had a positive experience with Bethany. We'll be sure to pass your kind words on to her.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Respuesta de AJ Bell Dodl
Good morning
Thank you for leaving us a review! It's great to hear that you had a positive experience with our team.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
Hassle free
Very responsive when asked multiple queries & a very easy company to deal with.
20 de enero de 2026
Respuesta de AJ Bell Dodl
Good morning
Thank you for leaving us a review! We're thrilled to hear that you found our team responsive and easy to deal with.
If you have any further queries, please don't hesitate to get in contact.
Best wishes
Joe
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