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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

1) High quality products - been using the padded collars for 2 labs who regularly swim, still looking like new after 6 months. I expect these collars to be much better value vs cheaper ones over th... Ver más

Valorada con 5 estrellas sobre 5

Fantastic company - we’ve used their products for years. Recently purchased a new collar and made a mistake during the order process. Emailed the team and Kristin replied very quickly with a very help... Ver más

Valorada con 5 estrellas sobre 5

It was my fault, lead got damaged - left hanging out of car - no dog attached! Contacted Dogs & Horses about repairs, they immediately responded and lead sent off and returned (repaired - lovely job)... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Been trying to for a whole week to get the measurement of a harness … at over £100 I expect to be able to make sure it fits! Beautiful harness but total lack of customer service means I will no longer... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros para mascotas
  2. también en la categoría
  3. Servicio de manufactura
  4. Tienda de animales

Escrito por la empresa

Luxury leather dog collars, leads and accessories. Handmade in the UK and Europe. Independent and family run since 2006. As featured on the cover of The Sunday Times Style Magazine and in the blockbuster film Kingsman: The Secret Service among many other publications and film / TV netflix etc. You are welcome to visit our London workshop in Kensal Rise though we ask that this be arranged by appointment (I have my dogs at the workshop plus please don't expect a showroom, it's more of an old-school workshop that can sometimes appear a wee-bit messy.. ahem).


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

29 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(29)

5 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Wow…amazing customer service

Firstly the best rolled dog leads and collars on the market. There was a slight issue with a received order and after one email the customer service has been nothing but amazing. Kristian goes above and beyond for customers, kept me well informed and even personalised the service. I will have no hesitation to order again and advise anyone who hasn’t to do so, you won’t be disappointed. Thank you again!

3 de diciembre de 2024
Opinión espontánea
Logotipo de Dogs & Horses

Respuesta de Dogs & Horses

Thanks so much Sophie, sincerely appreciated :-)

Valorada con 5 estrellas sobre 5

Excellent quality matched by great customer care

I bought a rolled collar and lead for our cockerpoo and I am delighted with the quality. I realised I had got the size of the collar wrong and Kristian kindly sent the smaller size to compare at no extra charge and this turned out to be perfect. All I had to do was return the other collar.
Excellent quality matched with great customer care

1 de agosto de 2024
Opinión espontánea
Logotipo de Dogs & Horses

Respuesta de Dogs & Horses

Thanks so much Pippa. It was a pleasure :-)

Valorada con 5 estrellas sobre 5

A great product

A great product, the rolled leather harness is the only harness we have used on our long haired/double coated dog without hair loss or leaving marks. We have had the harness for over a year and even after this period of heavy use (including in the sea), D&H completed running repairs to the harness very quickly & without asking for payment.

6 de agosto de 2024
Opinión espontánea
Logotipo de Dogs & Horses

Respuesta de Dogs & Horses

Happy to help, thanks for taking the time to share this feedback Rob, sincerely appreciated.

Valorada con 5 estrellas sobre 5

Collars with longevity

I've bought padded collars for my big dog, but today the rolled collars for my little 'un arrived today. Excellent quality, they last forever, given decent care.

30 de julio de 2024
Opinión espontánea
Logotipo de Dogs & Horses

Respuesta de Dogs & Horses

V pleased by this - thanks so much!

Valorada con 5 estrellas sobre 5

Excellent customer service

Leather rolled god collar. Had an issue with the collar and and D&H promptly sent a replacement free of charge. Superlative customer support and beautiful dog collars.

17 de julio de 2024
Opinión espontánea
Logotipo de Dogs & Horses

Respuesta de Dogs & Horses

Thanks so much Andrea, really appreciate :-)

Valorada con 5 estrellas sobre 5

Fantastic customer service

Fantastic customer service, very helpful. I bought a lead which I had for less than a day when my dog decided he liked the lead that much he wanted to taste it and chewed it, I got in touch with Dogs and Horses to see if they could repair the lead even though it was my own fault they actually replaced the lead with a new one.

I have bought 2 collars and 2 leads I love the quality and look.

Highly recommended

21 de febrero de 2024
Opinión espontánea
Logotipo de Dogs & Horses

Respuesta de Dogs & Horses

Thanks so much Donna, a pleasure to help and really appreciate your loyalty :-)

Valorada con 3 estrellas sobre 5

Mixed review for padded leather collar

Very pleased with my spaniel's padded leather dog collar, although delivery did take a while but to be fair, that was highlighted when I placed the order. Nevertheless, very well made, if not on the pricey side.
Sadly though, the collar came with no care instructions. I have sent messages via the online 'contact us' form requesting these but received no response. Apparently the contact telephone line has been discontinued as well. Shame, as the quality of the product is good but I'd like to know the best way of keeping it clean and in tip top condition.

27 de febrero de 2024
Opinión espontánea
Logotipo de Dogs & Horses

Respuesta de Dogs & Horses

so sorry to miss Susan, yes normally the item should have arrived with a product care card. All product pages on the website also feature care instructions. Apologies again!

Valorada con 5 estrellas sobre 5

I have a toy poodle and the rolled soft…

I have a toy poodle and the rolled soft leather collar fits her perfectly - xxs
We were initially gifted one when she was a puppy, by a friend who recommended this company to us. It's still in amazing condition, I just wanted a new colour for her. I made the mistake of ordering the wrong size for her, as I was unsure the size that was originally bought. I contacted Dogs and Horses to talk about it with them and I have to say, the customer services is the best I have ever received! I chatted with the owner and he explained that I had measured my dog incorrectly 😳 he didn’t hesitate to send out the correct size for me - at no extra cost to me - and said that it was free postage to get the incorrect collar back to him. 👌🏼 I am extremely grateful to this amazing company for their outstanding customer services and the outstanding quality of their products. I highly recommend this amazing business and I will never shop anywhere else now for my dog collar. Thank you 🙏🏼

8 de febrero de 2024
Opinión espontánea
Logotipo de Dogs & Horses

Respuesta de Dogs & Horses

lovely message Clare, thank you!

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