www.domli.co.uk Opiniones 

1768
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After promptly receiving the sample, we were impressed enough by the wooden top quality & look that we ordered the 2m length piece. This arrived within 3 days. High quality wood that our joiner also c... Ver más

Valorada con 5 estrellas sobre 5

Really impressed with both quality and service. Best designed floating shelves we've ever installed - the levelling bolts are brilliant! Beautifully finished wood, extremely well packaged so it arrive... Ver más

Valorada con 5 estrellas sobre 5

Service from this company was excellent. From my initial enquiry to delivery was superb, I asked for some custom made shelves as wanted slight different lengths to the standard ones and they came ba... Ver más

Valorada con 4 estrellas sobre 5

I was missing two parts of my order. This has caused an assembly delay and setting up my home office. The product itself is lovely. Despite the issues with delivery, customer service has been fabulou... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda para la reforma del hogar

Escrito por la empresa

At domli, we specialise in providing natural, high-quality products for your home. Solid oak chopping boards, floating shelves and custom desks are just some of the unique items that our product experts have curated from around the globe. Sustainably sourced with swift delivery - that's the domli difference.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
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1 estrella

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4,6

Todas las opiniones

(1768)

588 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Probably good unless you need to…

Probably good unless you need to contact them!
Had one worktop delivered with a crack in it. Arranged a replacement. Replacement arrived on the back of a junk truck thrown in with a bunch of other random things totally unsecured and damaged. Not in original packing so was clearly another return! We obviously had been waiting 3 days for the replacement only for it to also be unuseable. There is no phone number to call and emails take hours to respond. They would only offer £20 or yet another replacement. Absolutely not sorry about it when obviously we’ve had to stall works and can’t proceed with the job so £20 is an absolute insult.
Refuse to speak on the phone, continue to offer the same opinions or to cancel the whole order. Really really frustrating and would never use again.

10 de agosto de 2026
Opinión espontánea
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Respuesta de www.domli.co.uk

Thank you for your feedback, Tadas. We are genuinely sorry that the original worktop arrived damaged and that the replacement also arrived with issues. We appreciate the frustration and disruption this caused to your works.

Having reviewed the photographs provided of the replacement worktop, we would like to clarify that the damage to the outer packaging appeared to be superficial in relation to the beech worktop itself. There was some slight damage to one edge profile; however, in our assessment, this could have been sanded and made good before the worktop was finished and installed and an offer of compensation would have been considered.

We would also like to clarify the resolution offered. We provided the option of a further replacement, collection and a full refund, or keeping the worktop with a goodwill payment. The original goodwill offer was £20 plus a Habiol Woodcare Kit with a sales value of £35.00. When you advised that the kit was not useful to you, we subsequently offered an additional £15.00 in place of the kit, bringing the total partial refund to £35.00.

The offer of a £35.00 partial refund still stands, and we are currently awaiting confirmation that you wish to accept this option.

We fully acknowledge that the experience was frustrating, particularly given the delays to your works, and we apologise for the inconvenience caused. We simply wanted to provide some context to the resolution options that were offered and clarify that the £35.00 goodwill refund remains available.

If you would lie to confirm acceptance, please could you confirm via the customer support email chain and it will be arranged for you.

Valorada con 5 estrellas sobre 5

Proper Customer Service

The company bent over backwards to assist. Taking several email enquiries and always courteous and responded quickly. They even cut a worktop down to supply to me as they were out of stock of the tabletop I had originally ordered. They had offered me the treated option but we need to colour the top to our own spec. They weee even super helpful when, and no blame on them but a truck breakdown, the delivery was a day late. They didn’t hide but were genuine, open and honest. Thank you Domli.

3 de agosto de 2026
Valorada con 4 estrellas sobre 5

Quality and price is good

Quality and price is good, though there is slight splitting on one of the strakes near the edge.

Delivery was not the best the box it came in was damaged.

23 de julio de 2026
Valorada con 5 estrellas sobre 5

I received my Domli Solid Oak worktop a…

I received my Domli Solid Oak worktop a few days ago and had it installed on Friday.

It is a beautiful high quality worktop which we are using as our main dining room table in our open plan kitchen.

We had the worktop produced to our bespoke specifications. This included a size of 1650mm in length & 960mm in width. Plus we had top & bottom Edge Profiling to three sides & 30mm Radius Corners on two sides.

The item has exceeded our expectations, and looks absolutely stunning in our kitchen!!!

A very special mention to Greg who made the whole process run like clockwork.

We had a slight issue with our first tabletop, but Greg quickly dealt with the problem and arranged for a replacement item to be sent.

He was extremely efficient, and even phoned to inform me that he had personally arranged for the new piece to enter production as quickly as possible.

Greg also sorted out a quick delivery date and was instrumental in arranging a suitable time for me to take delivery of the new piece.

A special mention to the couriers - David & his colleague who took great care in delivering the very heavy item.

We are so proud of our new Oak worktop.

It looks stunning, it is of the highest quality and the customer service & delivery has been FIRST-CLASS.

I would conclude my review by saying that the service from Domli was exemplary, and I would HIGHLY RECOMMEND this company.

28 de julio de 2026
Valorada con 5 estrellas sobre 5

A reliable seller

I bought a small shelf from Domli. Their website is straightforward and payment simple.
The shelf is well made and came very quickly.
Very pleased all round.

20 de julio de 2026
Valorada con 5 estrellas sobre 5

Well a couple of years ago I had some…

Well a couple of years ago I had some wooden worktops from another company, they ehere slightly more expensive.. so I wondered if the domli ones would be not quite as good..But to my mind the domli ones are far better, the packaging was extremely good, no fear of damage and the product appears very good... delivery was good by DX two nice staff who were very helpful and pleasant.

27 de julio de 2026

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