The lady at reception was super helpful as it was my 1st visit to the Bidvest VIP lounge at OR Tambo. Food was GREAT, and it was good to relax in comfortable chairs. I would suggest that they change t... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We tried Maharba lounge for the 1st time using dragon pass. experience was good. Food and drinks were enough but air conditioning was broken. Fan was able to keep up even with that much crowd but it... Ver más
Offers wide selection of lounges at different airports worldwide. However, access is not guaranteed when the lounge is fairly occupied. One can be turned away and asked to come back later at a speci... Ver más
I had a great experience at Sats Singapore with Dragonpass. Clean waiting room with sufficient sofa. Great selection of food and beverages. Thank you
Información sobre la empresa
Escrito por la empresa
Dragonpass is your gateway to a better travel experience. We connect travellers to a global network of airport lounges, dining, Fast Track security, and lifestyle benefits — all in one easy-to-use app. Whether you're flying for business or leisure, Dragonpass gives you access to comfort, convenience, and exclusive perks at every stage of your journey. Trusted by major banks, airlines, and travel partners worldwide, we’re here to make travel smoother, smarter, and more rewarding.
Información de contacto
Reino Unido
- dragonpass.com
Ha contestado el 63% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
cannot use n seaparate dine option
cannot use n seaparate dine option, strange
lounge was small and food choices were…
lounge was small and food choices were not that many. lounge not that cool as well
Redeem process is easy
Redeem process is easy, need to check with lounge what's facilities they have before we go with lounge.
We had a fantastic experience..the…
We had a fantastic experience..the showers and toilets were well maintained.
The staff need to be given a 5star.
All were obliging and helpful..
That added to the experience ..
nice foods and generous food selections assorted drinks / open bar
yes its easy and convenient and easy access; to Airportspremium Lounges- by scanning only the membership QR code.
Superb
Had a wonderful, relaxed wait in the airport lounge yesterday and so far thrilled with Dragonpass.
Different standards
Why some lounges require passport to be checked while some don't? Why some lounges restrict usage to 2 hours while some don't?
Efficient entry and relaxing time…
Efficient entry and relaxing time before our flight. Manchester terminal 2 Escape lounge.
Thanks to Mo the bar attendant who was extremely helpful and attentive. Smiling and joking with customers.
Great way to start the Easter break.
As a DragonPass user
As a DragonPass user, I would like to express my satisfaction with my recent experience. My card number is: 8838 XXXX XX85 4888.
On April 4, 2026, I visited the IGA Lounge at Istanbul Airport (Domestic Terminal), and the experience was excellent. The time between presenting my QR code on my phone to the concierge staff and entering the lounge was approximately one minute, which clearly reflects the efficiency and smoothness of the process.
The overall atmosphere of the lounge, the quality of service, and the facilities provided exceeded my expectations. This was my second experience using DragonPass, and during my first experience, I also contacted the customer support hotline and received prompt and effective assistance.
On this occasion, I would like to sincerely thank the DragonPass team for their fast, professional, and user-oriented service.
Bisher immer überall rein gekommen und…
Bisher immer überall rein gekommen und nur gute Erfahrungen. Keine Probleme.
Great attention to detail
Great attention to detail, top tier service.
I had a wonderful experience at the…
I had a wonderful experience at the Bangkok Suvarnabhumi Intl, International Concourse D.
The lounge itself was clean and well-maintained. Food and beverage options were well-stocked, and staff members were proactive in replenishing items.
Overall, the service exceeded my expectations and made my travel experience much more enjoyable. I would definitely look forward to visiting this lounge again.
The staff are very helpful and friendly…
The staff are very helpful and friendly , lounge is clean and relaxing
Upon departure in HK.
Upon departure in HK.. I tried the plaza lounge.. the aircon seems down in one section. Basic selection… staff was unable to tell me if I m allowed a guest or does the guest needs to pay… he was not sure. The lounge was very crowded and the cleaner staffs were very efficient with their job….clearing table for walkin guests
We had a very good experience at the Skala Lounge in Cyprus…
We had a very good experience at the Skala Lounge in Cyprus using DragonPass. The access was smooth, the food and beverages were good and the lounge wasn't busy. The staff were pleasent and efficient with making sure that the food was available and the tables cleared up so that patrons could find some space to chill.
I had a great time
I had a great time. They were friendly and the service was good.
Non existent customer service
Non existent customer service. Contacted so called “customer service” to be told “we can’t help”. What is the point of having them? Either systems or training or attitude are extremely poor. Avoid this organisation if you can.

Respuesta de Dragonpass
The variety of airport lounges…
The variety of airport lounges throughout the destinations I have visited, I’m spoilt for choice. Crowded, choose another options and would not go wrong. Even having a good massage to relieve stress from flights too. It’s A Great Pass!
The experience at Plaza Premium Lounge…
The experience at Plaza Premium Lounge Gate 35 Hong Kong wasn't that good. It's packed with too many people and most sofas seats were all occupied. We had no choice but to squeeze into the long canteen lookalike tables instead.
SUPERB LOUNGE
Had a superb experience using DragonPass at Plaza Premium Lounge in Singapore Changi Airport. ✨
From the moment I entered the lounge, everything was seamless—easy access, comfortable seating, and a very relaxing atmosphere. The food selection was impressive, with a good variety of hot meals, snacks, and beverages that made the wait enjoyable.
What stood out the most was the level of comfort and convenience. It’s definitely a great way to unwind before a flight, especially after a long day of travel or meetings. The staff were also accommodating and ensured that everything was well-maintained.
Overall, DragonPass made the airport experience much more premium and stress-free. Highly recommended for anyone traveling through Singapore!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







