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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The lady at reception was super helpful as it was my 1st visit to the Bidvest VIP lounge at OR Tambo. Food was GREAT, and it was good to relax in comfortable chairs. I would suggest that they change t... Ver más

Valorada con 3 estrellas sobre 5

We tried Maharba lounge for the 1st time using dragon pass. experience was good. Food and drinks were enough but air conditioning was broken. Fan was able to keep up even with that much crowd but it... Ver más

Valorada con 4 estrellas sobre 5

Offers wide selection of lounges at different airports worldwide. However, access is not guaranteed when the lounge is fairly occupied. One can be turned away and asked to come back later at a speci... Ver más

Valorada con 4 estrellas sobre 5

I had a great experience at Sats Singapore with Dragonpass. Clean waiting room with sufficient sofa. Great selection of food and beverages. Thank you

Información sobre la empresa

  1. Compañía de software

Escrito por la empresa

Dragonpass is your gateway to a better travel experience. We connect travellers to a global network of airport lounges, dining, Fast Track security, and lifestyle benefits — all in one easy-to-use app. Whether you're flying for business or leisure, Dragonpass gives you access to comfort, convenience, and exclusive perks at every stage of your journey. Trusted by major banks, airlines, and travel partners worldwide, we’re here to make travel smoother, smarter, and more rewarding.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

277 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 63% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Superb

Had a wonderful, relaxed wait in the airport lounge yesterday and so far thrilled with Dragonpass.

5 de abril de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Different standards

Why some lounges require passport to be checked while some don't? Why some lounges restrict usage to 2 hours while some don't?

1 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Efficient entry and relaxing time…

Efficient entry and relaxing time before our flight. Manchester terminal 2 Escape lounge.

Thanks to Mo the bar attendant who was extremely helpful and attentive. Smiling and joking with customers.

Great way to start the Easter break.

4 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

As a DragonPass user

As a DragonPass user, I would like to express my satisfaction with my recent experience. My card number is: 8838 XXXX XX85 4888.

On April 4, 2026, I visited the IGA Lounge at Istanbul Airport (Domestic Terminal), and the experience was excellent. The time between presenting my QR code on my phone to the concierge staff and entering the lounge was approximately one minute, which clearly reflects the efficiency and smoothness of the process.

The overall atmosphere of the lounge, the quality of service, and the facilities provided exceeded my expectations. This was my second experience using DragonPass, and during my first experience, I also contacted the customer support hotline and received prompt and effective assistance.

On this occasion, I would like to sincerely thank the DragonPass team for their fast, professional, and user-oriented service.

4 de abril de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

I had a wonderful experience at the…

I had a wonderful experience at the Bangkok Suvarnabhumi Intl, International Concourse D.

The lounge itself was clean and well-maintained. Food and beverage options were well-stocked, and staff members were proactive in replenishing items.

Overall, the service exceeded my expectations and made my travel experience much more enjoyable. I would definitely look forward to visiting this lounge again.

1 de abril de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Upon departure in HK.

Upon departure in HK.. I tried the plaza lounge.. the aircon seems down in one section. Basic selection… staff was unable to tell me if I m allowed a guest or does the guest needs to pay… he was not sure. The lounge was very crowded and the cleaner staffs were very efficient with their job….clearing table for walkin guests

31 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Non existent customer service

Non existent customer service. Contacted so called “customer service” to be told “we can’t help”. What is the point of having them? Either systems or training or attitude are extremely poor. Avoid this organisation if you can.

31 de marzo de 2026
Opinión espontánea
Logotipo de Dragonpass

Respuesta de Dragonpass

Dear James,

Thank you for taking the time to share your feedback.
We are truly sorry to hear about your recent experience and the inconvenience this has caused. This falls far short of the standard of service we strive to deliver, and we deeply regret the frustration you encountered.

Please rest assured that we are always committed to supporting our customers and addressing any concerns as promptly as possible.
We have just requested your details through Trustpilot and will be reaching out to you directly to understand the situation in more depth. Our goal is to review what happened, identify any gaps, and ensure this is resolved swiftly.

Thank you again for bringing this to our attention. We appreciate the opportunity to put things right.

Best regards,
Dragonpass Customer Experience Team

Valorada con 5 estrellas sobre 5

The variety of airport lounges…

The variety of airport lounges throughout the destinations I have visited, I’m spoilt for choice. Crowded, choose another options and would not go wrong. Even having a good massage to relieve stress from flights too. It’s A Great Pass!

30 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

SUPERB LOUNGE

Had a superb experience using DragonPass at Plaza Premium Lounge in Singapore Changi Airport. ✨

From the moment I entered the lounge, everything was seamless—easy access, comfortable seating, and a very relaxing atmosphere. The food selection was impressive, with a good variety of hot meals, snacks, and beverages that made the wait enjoyable.

What stood out the most was the level of comfort and convenience. It’s definitely a great way to unwind before a flight, especially after a long day of travel or meetings. The staff were also accommodating and ensured that everything was well-maintained.

Overall, DragonPass made the airport experience much more premium and stress-free. Highly recommended for anyone traveling through Singapore!

28 de marzo de 2026
Opinión espontánea

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