Dragonpass Opiniones 277

I paid in advance to reserve a space in an airport lounge in Cancun. Once I got there, they weren't able to locate my reservation on their end, even though I provided them the confirmation email, so I had to use an additional lounge pass just to get in. There is no phone number I can locate to call dragonpass and I tried reaching out via the app but no response in a month and a half!

It is such a treat for me as a pensioner with very little money, as I was gifted a few passes, that have made my longer stopovers a relaxing, quiet and enjoyable experience. The ease of access, the warm welcome and the hospitality are all very much appreciated.

If you live in Manchester and travel out of Manchester airport regularly then don’t bother with DragonPass it’s a complete waste of time you can neither pre-book a slot ( even up to 6 months ahead ) and neither can you just pitch up with your card.

Complete and utter waste of money !

We had a great stay at Bidvest Premium Lounge. The access through Dragon Pass was easy and smooth.

Thank you!

The entry to the bidvest lounge at o r tambo johannesburg was seamless.
Excellent service

Support sorted me out, but it took a while, I just wish they'd sort out the chat!!

I thought dragon pass was great, until things go wrong - no ability to sort, I can't seem to renew my membership / purchase, automated chat bots and no humans, a very frustrating experience within the apps / website / support.

Traveling this march 2026 can’t use the card in naia T3,A lounge & marhaba lounge!
As well as in Naha Okinawa intl airport,even both airport have a dragon pass sign!
Only use once at Hong Kong intl airport!really disappointed !

They had an information desk at Honk Kong near Gate 1. They directed me to the lounge , I checked in & in 5 minutes all done.

This is the third time visiting the lounge. Notice that the lounge was quite dirty, especially the chair. Chef also have attitude towards customer. When order food, they don't even want to look at u.
Need to improve,

It was a great experience to spend time in lounge before our flight. Great and thank you

What a first great experience at Bidvest lounge OR , everything is well organised and up to standard. Thank you Capitec Bank. I deserve this wonderful experience because of its amazing benefits. Cheers to Dragon pass👌. Keep it up💪

First time using DragonPass. Pre-booked Lounge No 1 - turned out it was for the wrong terminal (same name, same airport). Reception said I had to pay an additional £20 exchange fee but I would get a refund. I emailed customer service who said read the T&Cs and they won’t refund me.

Terrible experience. More hassle than it’s worth. Won’t be using again.

Quick and easy entry with DragonPass. I used the Concourse D flagship location. The lounge is spacious, the Wi-Fi is reliable, and the food was much better than expected for a contract lounge. Clean showers and a good selection of beverages made my layover much more enjoyable. Definitely one of the better Miracle locations in the airport

Service and to an extent the food.

Using Dragonpass at Bristol airport is a nightmare. You can only use 1 lounge which was not value for money. Food disgraceful.

Easy access no lines fast serves

Very kind greetings and service. Everything quick and clear.

DRAGONPASS MAKES FLYING AN EXPERIENCE. HAVE USED IT LOCALLY AND INTERNATIONALLY. ALWAYS START MY JOURNEY RELAXED. THE EASY ACESS TO THE LOUNGES WHICH HAVE ALL BEEN AWESOME MAKES IT SO WORTHWHILE. . THE FACT THATYOU CAN TAKE GUESTS IN WITH YOU IS REALLY CONVENIENT. WOULD HIGHLY RECOMMEND

I have to say the lounge passed was dragon pass was so easy to use and made a great start to the holiday would recommend using dragon pass