Dresden Vision Opiniones 

1026
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

The product is very good and the price exceptional. I used the video software on their website to see what a few of the frames looked like on my face, which was quite helpful. Delivery was on time and... Ver más

Valorada con 5 estrellas sobre 5

I’ve purchased three pairs of reading glasses over the past few years. The staff are friendly, professional and helpful. Once I dropped my glasses on The road, a car drove over them. When Iwent to th... Ver más

Valorada con 5 estrellas sobre 5

Glasses are super cute, lightweight, my progressive prescription is perfect - better than my pair made at an optometrist office!! Very happy with them and feel even better in supporting sustainable r... Ver más

Valorada con 5 estrellas sobre 5

Absolutely love these guys! Both my husband and I have been Dresden customers for many years and are avid fans of their fab frames, and overall concept. We moved away from Newtown, Dresden's OG home... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Centro oftalmológico
  2. Farmacia

Escrito por la empresa

Dresden Vision creates high-quality, sustainably-made, customisable prescription eyewear. Order online today or visit any of our optical shops in Australia, Canada and New Zealand to get yours.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
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3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1026)

81 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Unfortunately I can't recommend

This was my first time buying glasses online and I probably won't do it again. The glasses don't fit well. They slip down and hurt my ears. Also one of the two pairs I received had a small flaw where the lenses were fitted, which just seems like there is poor quality control. Also, having to pay for the glasses and then claim on my insurance was not as convenient as purchasing from a hicaps provider. The process was still easier than parking and going to a shopping centre in December though. Given I ordered right before christmas, the delivery was a lot faster than I expected.

15 de diciembre de 2024
Opinión espontánea
Logotipo de Dresden Vision

Respuesta de Dresden Vision

Thanks for sharing your experience—sorry to hear it wasn’t what you hoped for. 😞 We’ve got your back with our 30-day customer satisfaction guarantee! Send your details to hello@dresden.vision and our team will sort it out for you. Since our frames are modular and lifetime warranty we can adjust them to fit better too. 😊 Glad the delivery was quick—let’s make the rest as positive also.

Best
Team Dresden

Valorada con 5 estrellas sobre 5

Consistent professional and friendly service

I have dealt with Dresden for six plus years both in NZ and Australia and continue to be impressed by the consistent professional and friendly service provided by all staff.
Nothing is ever too much trouble, if an error it is made, they immediately own it and it is remedied quickly and without fuss. I look forward to doing future business with Dresden. On top of that the product is fabulous and extremely excellent value for money…

9 de enero de 2025
Opinión espontánea
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Respuesta de Dresden Vision

Wow, thank you for the kind words! 🧡 Six years of rocking Dresden glasses—what a journey! We're so glad our team and frames have made such an impression.
Thank you for the support.

Cheers
Team Dresden

Valorada con 5 estrellas sobre 5

I love Dresden!

I love Dresden!! I love what they do and the quality of the glasses. The staff are always so helpful and accommodating. I get so many comments on how cool my glasses are. I tell everyone about them and where to find them.

14 de noviembre de 2024
Opinión espontánea
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Respuesta de Dresden Vision

We’re so glad you’re loving your glasses and getting all those compliments. Thank you for spreading the Dresden love—we appreciate your support 😎

Cheers,
Team Dresden

Valorada con 5 estrellas sobre 5

Daily multi focal contact lenses

The order arrived very quickly. Great value for money, in comparison with other providers. I will definitely be reordering my contact lenses from Dresden Vision.

18 de diciembre de 2024
Opinión espontánea
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Respuesta de Dresden Vision

So glad to hear your order arrived quickly and that you're happy with the value! 🎉 We’ll be here whenever you’re ready to reorder—thanks for choosing us!

Cheers,
Team Dresden

Valorada con 5 estrellas sobre 5

Absolutely love my Dresden Vision…

Absolutely love my Dresden Vision glasses.
I have been wearing them for years & have several pairs in different colours so depending on my mood I have glasses to match. ❤️❤️❤️

22 de enero de 2025
Opinión espontánea
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Respuesta de Dresden Vision

We love this—glasses to match your mood? That’s next-level style! 😍❤️ Thank you for being such an amazing Dresden fan over the years. Keep rocking those colours! 🎉

Cheers,
Team Dresden

Valorada con 5 estrellas sobre 5

Fantastic frames

I love the frames so much - I have many pairs. They are really durable and are not fragile so can get knocked around without worry.

22 de enero de 2024
Opinión espontánea
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Respuesta de Dresden Vision

So glad to hear you’re loving the frames! 🥳 Durable *and* stylish—what’s not to love? 😉
Thank you again for your support.

Cheers,
Team Dresden

Valorada con 5 estrellas sobre 5

I broke my glasses recently and went to…

I broke my glasses recently and went to the Newtown store.The frames were replaced free of charge ( 10 yr warranty) and in under 5 min!!
Very happy and both the girls were polite and very friendly.

21 de enero de 2025
Opinión espontánea
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Respuesta de Dresden Vision

Thanks for sharing your experience! 🙌 We're so glad the team at Newtown got you sorted so quickly—10-year warranty for the win! 🥳 We'll pass on your kind words to the crew, thank you again for your support.

Cheers,
Team Dresden

Valorada con 5 estrellas sobre 5

Very positive from start to finish.

From the booking, seeing the optometrist and then receiving my glasses quicker than expected I found the experience very positive. I was disappointed that there was inly one frame shape but have recently seen you have introduced another shape. Looking forward to a wider variety of colours in that style including aqua and brighter green (if I can be so bold). Also have referred friends who ask me how I can afford so many colours in my frames, silly them forget to use my referral.

30 de julio de 2024
Opinión espontánea
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Respuesta de Dresden Vision

Thanks for the great feedback—we’re so glad you had such a positive experience! 😊 You’re right, our new Capote shape is here, and we’re loving the enthusiasm for more colours—brighter greens sounds like winners!

And yes, don’t let your friends forget to use that referral—sharing the Dresden love (and perks) is what it’s all about! 😉

Cheers,
Team Dresden

Valorada con 5 estrellas sobre 5

Absolutely love these guys

Absolutely love these guys! Both my husband and I have been Dresden customers for many years and are avid fans of their fab frames, and overall concept.
We moved away from Newtown, Dresden's OG home several years ago so now we only make online orders but that's as easy and efficient as in store. Customer service is great, easy and straightforward.
I highly recommend Dresden for cool, quirky specs and a wonderful price

30 de septiembre de 2024
Opinión espontánea
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Respuesta de Dresden Vision

Wow, thank you for being such longtime fans! 🥰 We're so glad you and your husband are loving the frames and the Dresden vibe, even from afar. It’s awesome to hear our online service has kept things just as smooth as in-store!

Thanks for the love and the fab recommendation—you're the best!

Cheers,
Team Dresden

Valorada con 5 estrellas sobre 5

Easy to place online order (I’m 84)

Easy to place online order (I’m 84)
Brilliant low cost frames.
Great customer service, I spoke to a real human!

8 de agosto de 2024
Opinión espontánea
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Respuesta de Dresden Vision

Woohoo, we love being real humans! 🤩 Thanks for the awesome feedback—it means a lot. Affordable frames and great service are what we’re all about, so we’re stoked we could deliver both!

Chat to you again soon (human to human)!

Cheers,
Team Dresden

Valorada con 5 estrellas sobre 5

Really great glasses

Really great glasses, always right prescription, colours are fabulous. The only thing is the lack of shapes. Although a new one is around, I wish there were more. Like rectangle. I have about 12 pairs of the original shape, it's not quite the right shape neither is the new round one but a cross between the original and rectangle would be fabulous. I would buy an extra 12 of that. Cobalt blue bright cobalt that would be fabulous.

1 de junio de 2024
Opinión espontánea
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Respuesta de Dresden Vision

Hello!

Thanks for the lovely feedback—so glad you're enjoying the glasses and colours! 😊 We got you on the shapes and are excited to let you know our new round shape, the Capote, is now available in-store and online.

Make sure to check it out! it comes with all the same Dresden fun and bundles.

Cheers,
Team Dresden

Valorada con 5 estrellas sobre 5

Fun, funky & great

Easy to deal with, very helpful staff. Great communication. Great glasses, everyone compliments me on them.

18 de septiembre de 2024
Opinión espontánea
Logotipo de Dresden Vision

Respuesta de Dresden Vision

Hi!

Thanks so much for your lovely feedback! 😊 We’re thrilled to hear you’re loving your glasses and getting all those compliments—well deserved!

Looking forward to helping you again soon!

Cheers,
Team Dresden

Valorada con 4 estrellas sobre 5

Always good service

Always good service but wait times getting a little longer - around two weeks now.

I’ve mentioned this before, but would love a couple of more traditional blues in your range, such as a navy or cobalt blue. Most of the blues in your range (other than the sky blue) have a yellow (warm) base, which does not work well with my skin tone (a deep winter, if you know anything about colour for skin tones). A red-based (cool) blue would be much appreciated.

Would also like to have the option to order only lenses, without frames, as I have so many frame colours and really don’t need another every time I update my prescription.

22 de noviembre de 2024
Opinión espontánea
Logotipo de Dresden Vision

Respuesta de Dresden Vision

Hello 😊

We’re glad you appreciate our service, and we’re sorry to hear about the longer wait times. We're constantly working to improve, however we still have same day fit in-store available for those prescriptions that fit.

It’s fantastic to hear your thoughts on colour! We totally get how important the right shade is, and we’ll pass on your suggestions to our design team. A cool, red-based blue sounds like a great addition!

As for lenses, we’re happy to let you know you can purchase lenses without frames. Just let our team know when placing your order, and we’ll make sure to sort it out for you.

Thanks again for sharing your thoughts and continued support :)

Warm regards,
Team Dresden

Valorada con 5 estrellas sobre 5

Exceptional customer service

Exceptional customer service. As in 20th Century personalized, follow-up, above & beyond, extra bespoke HELP - it is wonderful. This Co. deserves success. Purchased 5 pairs of specs in the past 2 years and always impressed by the service and c are provided.
The glasses always get compliments & I love how light they are. Comfy.

Best wishes.

10 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and so happy with my glasses

It was such a great process for me to have both my eye test and frame order done so efficiently. The frames suit a lot of people. I ended up ordering three pairs of glasses (including polarised sunglasses) and put in an order for multifocals. Thanks for emailing me a copy of the script. The frames are light and look great. Have referred a few friends over to Dresden. So worth it! Definitely coming in again to order more.

13 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love Dresden

Love Dresden. And now I get two frame types altho I trust this is not the thin edge of the wedge leading to a multitudinal array of choices, which is of course the very reason one does Dresden in the first place...

1 de diciembre de 2024
Opinión espontánea

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