Dresden Vision Opiniones 

1026
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

The product is very good and the price exceptional. I used the video software on their website to see what a few of the frames looked like on my face, which was quite helpful. Delivery was on time and... Ver más

Valorada con 5 estrellas sobre 5

I’ve purchased three pairs of reading glasses over the past few years. The staff are friendly, professional and helpful. Once I dropped my glasses on The road, a car drove over them. When Iwent to th... Ver más

Valorada con 5 estrellas sobre 5

Glasses are super cute, lightweight, my progressive prescription is perfect - better than my pair made at an optometrist office!! Very happy with them and feel even better in supporting sustainable r... Ver más

Valorada con 5 estrellas sobre 5

Absolutely love these guys! Both my husband and I have been Dresden customers for many years and are avid fans of their fab frames, and overall concept. We moved away from Newtown, Dresden's OG home... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Centro oftalmológico
  2. Farmacia

Escrito por la empresa

Dresden Vision creates high-quality, sustainably-made, customisable prescription eyewear. Order online today or visit any of our optical shops in Australia, Canada and New Zealand to get yours.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1026)

81 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very happy family of Dresden customers

I have had Dresden glasses for about 6 years now and love them! I have collected almost all of the colour range. My husband and daughter now have Dresden glasses too, and are also very happy with the products and great service!

10 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Glasses arrived fast

Glasses arrived fast. I needed to change my classes as I had made an error. The costumer service was great and new pair of glasses arrived promptly. I wish they had more choices for shapes of frames. I already have number of different colours and arms.

1 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Loving my Dresden’s

Loving my Dresden’s! First pair I ordered I picked the wrong sized frames, but my second pair are awesome. The first will now do as an emergency pair. Have recommended Dresden Vision to my partner and family. Will for sure be ordering more

23 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I love Dresden and all it stands for

I love Dresden and all it stands for. Ethical, sustainable and affordable glasses.
I have collected several pairs over the years and can mix and match easily.
Despite not living near a store, all it takes is a quick phone call and new glasses are on their way.

11 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love the website

Love the website, it’s great to be able to try the glasses on virtually when you don’t have a store in the country. The postage was a great price and was easily trackable even though the glasses were coming from Australia.

30 de octubre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Have purchased four pairs so far

Have purchased four pairs so far. Three arrived in perfect condition. One (koala grey prescription sunglasses) had a twisted frame due to one incorrectly fitted lens. This was resolved satisfactorily but it raises questions regarding your quality control. Generally, I would continue to support and recommend Dresden.

14 de agosto de 2024
Opinión espontánea
Logotipo de Dresden Vision

Respuesta de Dresden Vision

Thank you for your support and for sharing your experience with us! We're so glad to hear you're happy with your glasses, and we appreciate your patience while we resolved the issue with your sunnies.

Your feedback helps us continue to improve our processes and ensure every pair meets our high standards.

Just a reminder, all our frames come with a lifetime warranty, and we offer a 30-day customer satisfaction guarantee to ensure you're completely happy with your purchase. If there's ever anything we can do to help, don't hesitate to reach out via hello@dresden.vision

Thanks again for your support!

Cheers,
Team Dresden

Valorada con 4 estrellas sobre 5

Good product, great service

Glasses are good and the price was great with the discount. I somehow managed to not include my prescription in my order but customer service was on to it, following up by email to get those details before processing my order.

17 de diciembre de 2024
Opinión espontánea
Logotipo de Dresden Vision

Respuesta de Dresden Vision

Thanks so much for your feedback! We're thrilled to hear you're happy with your glasses and that our team could quickly help with your prescription details. 😊

As a reminder, all our glasses come with a 30-day customer guarantee, so if there's anything you're not 100% satisfied with, we’ve got you covered.

Thank you again for the support!

Cheers,
Team Dresden

Valorada con 5 estrellas sobre 5

I absolutely love Dresden Vision

I absolutely love Dresden Vision. What really stands out is the concept behind their glasses - proving that great design doesn't have to come with a hefty price tag. I probably have all of their colors already. I have been getting so many compliments on my glasses, and couldn't be happier with my purchase. If you are looking for stylish, affordable eyewear, Dresden Vision is the place to go! Highly recommended!

22 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Although my last experience started out…

Although my last experience started out badly as a result of the Canadian postal strike, Dresden people worked above and beyond to make it right. I am very happy with the product and the service.

10 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Extremely pleased with your glasses.

I found the instructions for ordering glasses online were clear and helpful. The glasses were finished in the timeframe promised and I am very pleased with their fit, style, lightness, and the quality of the lenses. I will be ordering again from you.

22 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Existing lens would not fit into new…

Existing lens would not fit into new frames ordered. I used so much pressure trying to “pop” them in that I actually damaged the nerves in my thumb! Still don’t have proper feeling in my thumb 2 weeks later.
The video showing how to do it did not work at all.
Eventually resorted to using 600grit sandpaper to remove what appeared to be defects in the frame along with fine tuning the lens.
If you want new frames, buy them with the lens already in.

9 de enero de 2025
Opinión espontánea
Logotipo de Dresden Vision

Respuesta de Dresden Vision

Thanks for sharing your experience—so sorry to hear you went through this. For future reference, if you ever have issues, please reach out to us at hello@dresden.vision. We have a 30-day customer satisfaction guarantee and can easily resize lenses to fit your frames as needed. Our frames also come with a lifetime warranty, so if there’s ever a problem, we’re here to help and can easily replace. Please send your details through and we'll look to get this sorted for you.

Best
Team Dresden

Valorada con 4 estrellas sobre 5

Ordering from England

I have been ordering your glasses for my whole family from the UK but we have to be careful about import duty. The last time I ordered (AU-E309391-ONL) you sent the goods with the full price shown not the 50% discounted price and that mistake cost me a lot of money. So before I order again I need to know that you will invoice correctly at the actual price paid

23 de julio de 2024
Opinión espontánea
Logotipo de Dresden Vision

Respuesta de Dresden Vision

Thanks for reaching out and supporting us all the way from the UK! 🌍👓 We’re so sorry for the inconvenience with your last order—that’s not the experience we want you to have. Rest assured, we’ll happily sort any issue raised, so feel free to contact us anytime at hello@dresden.vision
We’ll make sure your invoice reflects the current promos or loyalty pricing as applicable. Plus, don’t forget we’ve got a 30-day customer satisfaction guarantee 😊
Best
Team Dresden

Valorada con 5 estrellas sobre 5

A moment of surprise & delight!

Omg talk about unbelievable speed & service! My contact lenses usually takes weeks (no fault of Dresden's just where they come from) & that’s what I expected. I dropped in to the store yesterday as my payment to process the order had not gone through so I needed to fix this. The staff at Rozelle were fabulous as usual and order placement was confirmed. I was ready to wait :). Imagine my delight when on my doorstep when I got home this afternoon were my lenses! Not even a day! You guys rock!

22 de enero de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

I like the glasses but they are…

I like the glasses but they are incredibly uncomfortable and I can only wear them for a short period.

24 de octubre de 2024
Opinión espontánea
Logotipo de Dresden Vision

Respuesta de Dresden Vision

Thanks for letting us know! Sorry to hear your glasses aren’t as comfy as they should be. We’ve got a 30-day customer satisfaction guarantee, so send your details to hello@dresden.vision, and we’ll happily get this sorted for you. Our frames are modular and come with a lifetime warranty, so we can adjust or replace them to get the perfect fit for you :)

Best
Team Dresden

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