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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Ordered a 32gb ram kit. It arrived well packaged and on time Unfortunately only 1 stick arrived, which didn't work. Contacted them out of hours, next day I had a response. I returned the... Ver más

Valorada con 1 estrellas sobre 5

I ordered 2 sticks of 8GB RAM but received only 1. Yet to receive any explanation, as their customer service isn't open until Monday, but just perplexed about how a simple mistake like this can be m... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I ordered a brand new xum rebuild ready to game pc, after seeing all the reviews I was skeptical on whether the pc would work. Upon arriving everything looked fine however the gpu is faulty and has ca... Ver más

Valorada con 5 estrellas sobre 5

Sound supplier of RAM in my experiences. Fully specified in the online shopping page and that is exactly what you get. I got a message to confirm my purchase choice. Easy to order the wrong one by mis... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de hardware para ordenadores
  2. Tienda de ordenadores y accesorios
  3. Tienda de informática

Escrito por la empresa

FREE DELIVERY on all Dr. Memory Gaming PC, Ram Memory, Hard Drives, Processors & Laptops. Contact us on +441618770030/+44 738 374 2190. Click Here for the Best prices.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

842 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 28% de las opiniones negativas

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3,0

Todas las opiniones

(842)

11 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good quality parts

17 de febrero de 2023
Logotipo de Doctor Memory

Respuesta de Doctor Memory

Hi & thanks for the review
We are so pleased you are pleased with your new gaming PC.
When our customers are happy we are happy too

Valorada con 5 estrellas sobre 5

Top tier

Got myself a new PC as an upgrade to my old one. I picked all the bits I wanted and placed my order.
This was sent out the same day and delivered by 10am the next.
Everything was exactly how I asked and the service was excellent. I would highly reccomend this company.

16 de febrero de 2023
Logotipo de Doctor Memory

Respuesta de Doctor Memory

Hi & thanks for the review
We are so pleased you are pleased with your new gaming PC.
When our customers are happy we are happy too

We're glad that it arrived so early in the day

Valorada con 5 estrellas sobre 5

Brilliant customer service

Brilliant customer service, we ordered the wrong gaming computer returned with no issue

27 de febrero de 2023
Logotipo de Doctor Memory

Respuesta de Doctor Memory

Hi & thanks for the review
We are so pleased you are pleased with your new gaming PC.
When our customers are happy we are happy too
And we like to think we help you get the PC you wanted

Valorada con 5 estrellas sobre 5

Prompt & Reasonable

Prompt delivery and prompt communincation with support team, but above all a good price.

23 de febrero de 2023
Logotipo de Doctor Memory

Respuesta de Doctor Memory

Hi & thanks for the review
We are so pleased you are pleased with your new gaming PC.
When our customers are happy we are happy too

Valorada con 5 estrellas sobre 5

computer pc quickly supplied

computer pc quickly supplied. Had a wee problem. Company quickly helped solve the problem.

17 de febrero de 2023
Logotipo de Doctor Memory

Respuesta de Doctor Memory

Hi & thanks for the review
We are so pleased you are pleased with your new gaming PC.
When our customers are happy we are happy too
And we are glad you found our customer services team helpful when you needed us.
please remember our customer & technical services are only a phone call or email away

Valorada con 1 estrellas sobre 5

Terrible experience. I ordered a prebuilt PC via Amazon UK…

Edit: I am being asked to provide more information, whatever that means, with the threat of this review being taken off. I am not going to do that. Trust Pilot clearly favour the seller over the buyer. This was my experience buying from Dr. Memory. I have the same review on Amazon UK.

I ordered a prebuilt PC via Amazon UK and after recieving the PC I discovered there were several used parts and others that I was told were something else for example I was expecting an m.2 SSD but got a SATA 3 SSD, I was expecting 3200mhz RAM but got 2666mhz RAM, I was expecting a 550 watt bronze rated PSU but got a 500 watt unrated PSU. This was sent to me in an email after asking for more information, yet it was still wrong. I have since returned the PC ( 6th February 2023 ) and have now been told ( 13th February 2023 ) that they don't have it and nobody knows where it is. This is £646 I paid that I am not getting back as it stands. Based on this experience I would avoid purchasing from this seller. ( Additionally I am looking to CAB for advising how to proceed, I can highly recommend AWD-IT or Overclockers as a quality and reliable alternative for anything related to PC )

13 de febrero de 2023
Valorada con 5 estrellas sobre 5

Fantastic pc

Fantastic pc for the money. Everything works perfectly. Was delivered very quickly as well.

Completely clean, bloatware free install of windows as well, although i've put the SSD from my old pc in, with a windows 10 pro install on it.

Extremely pleased with it.

4 de febrero de 2023
Opinión espontánea
Logotipo de Doctor Memory

Respuesta de Doctor Memory

Hi & thanks for the review
We are glad you are pleased with your new gaming PC
We aim to provide the best value and performance for our customers so we are happy when you are happy.

Valorada con 5 estrellas sobre 5

Gaming PC

Bought a gaming pc which was discounted and supplied with a free keyboard and mouse. Very well packaged and delivered within a couple of days. Very happy with my purchase.

17 de enero de 2023
Logotipo de Doctor Memory

Respuesta de Doctor Memory

Hi & thanks for the review
We are glad you are pleased with your new gaming PC
We aim to provide the best value and performance for our customers so we are happy when you are happy.

Valorada con 5 estrellas sobre 5

Gaming PC for son

Easily found the most suitable PC. Ordered, confirmed and delivered. Great product with very responsive customer service. Nice touch with the keyboard and mouse. Highly recommended.

8 de enero de 2023
Logotipo de Doctor Memory

Respuesta de Doctor Memory

Hi & thanks for the review
We are glad you are pleased with your new gaming PC
We aim to provide the best value and performance for our customers so we are happy when you are happy.

Valorada con 3 estrellas sobre 5

Gaming pc, inside box had 2 empty boxes, contents booklet states headphone and speakers but none present, why empty boxes?

Box with pc in it which was received had two empty boxes in it, content booklet states that headphone and speakers are in list but boxes empty, why empty boxes and why in content list if not provided?

6 de enero de 2023
Logotipo de Doctor Memory

Respuesta de Doctor Memory

Hello
Sorry for any misunderstanding, but our manual shows how to install your own headset or speakers, but does not say that they are included, as we dont supply headsets or speakers with our gaming PC's. We find that  most customers prefer to use their own headphones, speakers and monitors so we dont supply or sell those products.
The empty boxes in your package are usually the empty boxes for the components we install. Most customers prefer to receive the component boxes so we include them in the packaging and they also provide extra padding.
Once again we are sorry for any misunderstanding and we hope you are otherwise enjoying one of our gaming PC's

Valorada con 4 estrellas sobre 5

Not concentrating I ordered wrong type…

Not concentrating I ordered wrong type of memory. Auto e mail from DM made me check- good idea. Order cancelled and credit received promptly. Good and prompt service

5 de enero de 2023
Logotipo de Doctor Memory

Respuesta de Doctor Memory

Hi thanks for your review
And we are glad you found our customer services team helpful when you needed us.

Valorada con 5 estrellas sobre 5

The best computers

Very fast delivery. Amazing computers

21 de diciembre de 2022
Logotipo de Doctor Memory

Respuesta de Doctor Memory

Hi & thanks for the review
We are glad you are pleased with your new gaming PC
We aim to provide the best value and performance for our customers so we are happy when you are happy.

Valorada con 5 estrellas sobre 5

Item as described..

19 de diciembre de 2022
Logotipo de Doctor Memory

Respuesta de Doctor Memory

Thanks for your review
Glad you are pleased with our products, services & shopping/ordering experience.

Valorada con 5 estrellas sobre 5

What a brilliant company

What a brilliant company! My son wanted his first gaming PC and we had no idea where to begin. One phone call and great, simple, understandable advice for someone who has no idea about computers. We have one very happy son. I contacted them again after to ask about installation of a game - they were again brilliant! Can not praise their customer service highly enough. Thank you!

6 de enero de 2023
Opinión espontánea
Logotipo de Doctor Memory

Respuesta de Doctor Memory

Hi & thanks for the review
We are glad you are pleased with your new gaming PC
We aim to provide the best value and performance for our customers so we are happy when you are happy.

Valorada con 5 estrellas sobre 5

My son wanted a gaming computer and…

My son wanted a gaming computer he'd found one on this sight.Tbh id never heard of them.i ordered it as it was what my son wanted ,its a good spec for the price and arrived few days later as per emails.Very pleased with quick delivery and comms.It was missing a controller but a email to them was answered the next day informing me one was being sent .Overall a very good service.

27 de noviembre de 2022
Logotipo de Doctor Memory

Respuesta de Doctor Memory

Hi & thanks for the review
We are glad you are pleased with your new gaming PC
We aim to provide the best value and performance for our customers so we are happy when you are happy.

Valorada con 1 estrellas sobre 5

Poor product even worse customer service.

PC had cheap packaging stuffed inside the unit which burst over the hardware. Unit not surprisingly wouldn't turn on.
I contacted Doctor Memory the same day, had a response a couple of days later stating I should package it back up and ask for a collection date which I did.
It's now 3rd Jan, still no response, no collection date, no refund. This was a Xmas present for my son who has had a pretty miserable time over the school hols because of this experience. Would never buy from these again.

25 de diciembre de 2022
Logotipo de Doctor Memory

Respuesta de Doctor Memory

Hi Rebecca
We are really sorry you had a bad experience with one of our PC's. The foam is there to protect the internals of the PC from transit damage. In this case it seems that the process went wrong and damaged the PC so it wouldn't turn on. We have already messaged you today to confirm we will be collecting the PC tomorrow and we will be refunding you when the PC arrives back here. Once again we would like to apologize for the bad experience on this occasion.

Valorada con 5 estrellas sobre 5

The website is easy to use and I was…

The website is easy to use and I was able to speak to someone at the company when I had a question. The delivery of the item was excellent. Then although I had an issue with a part, the company dealt with it quickly and the replacement part delivered with one day!

27 de diciembre de 2022
Logotipo de Doctor Memory

Respuesta de Doctor Memory

Hi Mark,

we are glad to see that you found our site easy to use and that the service we provided was excellent. We do apologise for the slight issue that you had with the machine but now that this has been resolved, we hope you love the PC!

Valorada con 5 estrellas sobre 5

Brilliant service from start to finish Great helpful and professional…

Great helpful and professional service.Absolutely delighted with service from the lads working there for the advice given to me over the phone as to which pc to choose.

18 de diciembre de 2022
Logotipo de Doctor Memory

Respuesta de Doctor Memory

Hi & thanks for the review
We are glad you are pleased with your new gaming PC
We aim to provide the best value and performance for our customers so we are happy when you are happy.

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