I am a serial phone dropper and I am so at peace knowing my cell phone is protected from any further falls. The protective case fits like a glove and I can tell by the quality that it is so well prote... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Dropguys exceeded my expectations! I got the clear case, screen protector and camera cover and couldn’t be happier. Extremely impressed by how detailed and easy they made the screen protector applic... Ver más
La empresa ha respondido
I ordered the wrong stuff initially, but they checked in via email right away to have me confirm. I was able to switch out before delivery. The screen protector is very smooth and responsive.
This is my second screen protector order in a year. Absolutely loved the first one, but it cracked in two places, right through the middle,( have no clue how ) so I ordered another. Not sure what h... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Dropguys is the only brand that guarantees complete protection or we'll refund your purchase. This aligns your interests with ours ✌️
Información de contacto
651 North Broad Street, 19709, Middletown, Estados Unidos
- hello@dropguys.com
- dropguys.com
4,7
Excelente
521 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
No response afte 3 EMAILS
They really do have a problem returning emails or responding when someone has a problem. I'm done. Please don't apologize because an apology means absolutely nothing if you continue with the same behavior. I've been trying to get a response because, through my own fault, I ordered the wrong phone case. They don't respond to my emails to change the case before they send it, and getting a refund seems to be an even worse ordeal.
If you don't mind not ever hearing from the place where you placed your order, then fine, go ahead and use this company, otherwise, I'd order from Amazon. At least you know you can get in touch with someone there.
You did NOT respond to me because I am a tech. It's what I do for a living and there was NOTHING in my spam folder!!!
21 de noviembre de 2025
Opinión espontánea
Respuesta de Dropguys
Hi Suzanne,
I've looked into your support tickets and I can see we have responded to all three emails.
In case they are reaching your spam folder, I have detailed the latest response below for visibility:
"Hi Suzanne,
Thank you for reaching out, and I’m truly sorry for the frustration this has caused.
We actually responded to your earlier message, but it looks like our email may have ended up in your spam or junk folder — I apologize that it didn’t reach you.
To reiterate, at the moment, we only carry cases for the Samsung S25 series, and we unfortunately don’t offer cases for the Samsung S24 Ultra.
That said, I completely understand your concerns, and to avoid any further inconvenience, we’ve gone ahead and cancelled your order and processed a full refund. You should receive a confirmation email shortly, and the funds will return to your original payment method within a few business days.
If there’s anything else you need, I’m always here to help.
Thank you again for your patience, Suzanne."
If this resolves the issue to your satisfaction, I kindly request that you revise your rating, as this has a significant impact on our small business.
Thank you for being so understanding. I remain at your disposal if I can be of any further assistance.
Warm regards,
David
Dropguys were super-responsive and…
Dropguys were super-responsive and helpful when I realized I ordered the wrong size product (Pro vs. ProMax case). They quickly helped me get the correct case, and it has been a terrific fit and feel so far. Thanks!
17 de noviembre de 2025
Opinión espontánea
Respuesta de Dropguys
Hi Erik,
We’re really glad we could help get the correct case sorted out quickly! It’s great to hear the new one has been a perfect fit and feel for you. Thanks so much for sharing your experience!
— The DropGuys Team
Great case and screen protector
Great case and screen protector. Easy to order and once ordered the product shipped out quickly.
12 de noviembre de 2025
Opinión espontánea
Respuesta de Dropguys
Hi Chris,
We’re thrilled to hear you’re happy with your case and screen protector! Thanks for the kind words and for choosing DropGuys — we appreciate you!
— The DropGuys Team
Best Of The Best
Incredible product, hands down. Rock solid yet seamlessly integrated and actually produces a better tactile experience than the OEM glass. Hard to describe but is smoother to the touch. The customer service is also next level. Definitely follow their directions to the letter as I didn’t and ended up with dust caught underneath and ended up marring my protector. DROPGUYS came through and were amazing to deal with. I’ll never buy another screen protector from anyone else, period.
14 de noviembre de 2025
Opinión espontánea
Respuesta de Dropguys
Hi David,
We’re thrilled to hear that you’re loving both the quality and feel of your DropGuys screen protector! It’s great to know our team was able to help resolve the installation issue, and we truly appreciate your trust and kind words. Thanks for choosing DropGuys!
— The DropGuys Team
Easy installation of the case and…
Easy installation of the case and screen protector. Notifications for order and delivery were helpful. Quality products!
14 de noviembre de 2025
Opinión espontánea
Respuesta de Dropguys
Hi Douglas,
We’re glad to hear the case and screen protector were easy to install and that our order and delivery updates were helpful! Thank you for your feedback and support.
— The DropGuys Team
Excellent customer service
Excellent customer service. Rugged product, easy to install.
3 de noviembre de 2025
Opinión espontánea
Respuesta de Dropguys
Hi Jennifer,
We’re thrilled to hear you’re happy with both the ruggedness and ease of installation of your DropGuys case! Thank you for your kind words and support.
— The DropGuys Team
Quality of product surpasses what I…
Quality of product surpasses what I expected and slim design is nice.
14 de noviembre de 2025
Opinión espontánea
Respuesta de Dropguys
Hi Carol,
We’re so glad to hear that your DropGuys case exceeded your expectations and that you love the slim design! Thank you for sharing your feedback and support.
— The DropGuys Team
Simple, Clean, and protective
Easy instructions, great design and graphic and protection.
14 de noviembre de 2025
Opinión espontánea
Respuesta de Dropguys
Hi Chase,
We’re happy to hear you’re enjoying the clean design, easy installation, and solid protection! Thanks so much for sharing your experience.
— The DropGuys Team
Excellent Customer Experience
Drop guys has an easy to navigate website and my customer experience was perfect. My order was easy to place and arrived in two days! The product, the clear slim case for my new iPhone 17, is beautifully constructed and appears sturdy. It came with a screen saver bonus too!
14 de noviembre de 2025
Opinión espontánea
Respuesta de Dropguys
Hi Sandra,
We’re so glad to hear you had an excellent experience from ordering to delivery! It’s great to know you’re loving the clear slim case and the bonus screen protector. Thank you for sharing your feedback — we truly appreciate it!
— The DropGuys Team
Purchased a clear case for my new…New clear case
Purchased a clear case for my new iPhone which arrived quickly. Case feels good and rugged. Dropguys seemed to sell high quality products
13 de noviembre de 2025
Opinión espontánea
Respuesta de Dropguys
Hi Manuel,
We’re glad to hear you’re enjoying your new clear case! It’s great to know it feels rugged and that you’re happy with the quality. Thank you for sharing your feedback and support!
— The DropGuys Team
Great communication
Great communication, quick shipping and an excellent product, fit, form and function. Great looking case.
11 de noviembre de 2025
Opinión espontánea
Respuesta de Dropguys
Hi Chuck,
We’re thrilled to hear you’re happy with the communication, shipping, and your new DropGuys case! It’s great to know the fit, form, and function met your expectations. Thanks so much for your feedback and support!
— The DropGuys Team
The lens protector sucks
I got the screen protector, a case and the lens protector. The lens protector has slowly been cracking and falling off. Now I’m trying to figure out how to take it off because I can’t take photos or do videos.
29 de octubre de 2025
Opinión espontánea
Respuesta de Dropguys
Hi CaliSab,
We’re very sorry to hear about the trouble with your lens protector. That shouldn’t happen, and we want to make it right. Please reach out to us at hello@dropguys.com so we can guide you on safely removing the lens protector and get a replacement sent out if needed.
— The DropGuys Team
iPhone 17 Pro Max case and accessories: excellent!
I've had product for about a month now, and it's been everything advertised. Fits great, easy to install, and provides the look and security I was looking for. During the purchasing process, I made a mistake and Dropguys fixed it with ease, professionalism, and efficiency. I couldn't ask for more.
15 de octubre de 2025
Opinión espontánea
Respuesta de Dropguys
Hi DHK,
We’re so glad to hear everything has been working perfectly for your iPhone 17 Pro Max! It’s great to know the fit, look, and protection met your expectations, and that our team could quickly help fix the order mistake. Thank you for your trust and kind words!
— The DropGuys Team
Great product
Great product, built with quality. I had a great online ordering experience.
8 de noviembre de 2025
Opinión espontánea
Respuesta de Dropguys
Hi Mark,
We’re so glad to hear you had a smooth ordering experience and that you’re happy with the quality of your Dropguys case! Thanks so much for sharing your feedback.
— The Dropguys Team
secure protection for pricey pocket tech
I just bought the iPhone 17 Pro and wanted to provide secure protection for this pricey piece of pocket technology. The Dropguys products were highly rated. They appear to be excellent quality and are also guaranteed. They arrived very quickly, even with standard shipping. I will definitely see that all my family members buy the case, screen protector, and camera protector as we each upgrade our phones.
5 de noviembre de 2025
Opinión espontánea
Respuesta de Dropguys
Hi DLM,
We’re so glad you’re happy with your new Dropguys protection setup! It’s great to hear you’re impressed with the quality and fast delivery — and we really appreciate you recommending us to your family as well. Thanks so much for your trust and support!
— The Dropguys Team
Better than I could have imagined
These guys are great! They responded to my emails promptly. I ordered a phone case but Verizon did a switch up and said the cost they had quoted me for an upgrade wasn’t really available. So I had a new case but no new phone. Dropguys refunded my money immediately and didn’t make me send the case back. Next go round, I will ONLY buy from this company!
30 de octubre de 2025
Opinión espontánea
Respuesta de Dropguys
Hi Susan,
We’re so glad we could help make things right quickly for you! Thank you for your kind words and for choosing Dropguys — we truly appreciate your trust and can’t wait to serve you again when you’re ready for your next phone.
— The Dropguys Team
100% Satisfaction!
Great transaction with this company. Ordered and received quick confirmation with updates on delivery. Ordered on the 28th received by the 31st. Great communication about order status .
28 de octubre de 2025
Opinión espontánea
Respuesta de Dropguys
Hi Kathy,
We’re thrilled to hear your order arrived so quickly and that our updates kept you informed along the way! Thank you for sharing your experience — we truly appreciate your support.
— The DropGuys Team
Dropguys are truly an exceptional…
Dropguys are truly an exceptional business with outstanding products!! Great sales experience and great customer service after the sale. No hype - they make sure you are completely satisfied with their products or they will make it right! Whatever it takes!
29 de octubre de 2025
Opinión espontánea
Respuesta de Dropguys
Hi KP,
Thank you so much for your kind words! We’re thrilled to know you had a great experience both with our products and our customer service. Ensuring our customers are fully satisfied is always our top priority, and it means a lot to know that came through.
We truly appreciate your support and trust in Dropguys!
Great customer service and products
27 de octubre de 2025
Opinión espontánea
Respuesta de Dropguys
Hi Brian,
Thank you for the kind words! We’re glad to hear you’re happy with both our products and customer service — we truly appreciate your support.
— The DropGuys Team
Super friendly
Super friendly, quick response, solution oriented!
25 de octubre de 2025
Opinión espontánea
Respuesta de Dropguys
Hi Jenny,
Thank you so much for your kind words! We’re glad to hear you had a great experience with our team.
We appreciate your support!
— The DropGuys Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.