Je suis totalement satisfaite des aides de Sophia K pour les produits Docteur Barbara Strum . J ai été bien informée sur le détail de ma livraison à mon domicile sur une commande. Grand merci et très... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I have used Dr.Sturm’s products for more than 8 years and I think their plant based skin products are the very best. I travel a lot and order whatever I need from wherever I am. Their customer serv... Ver más
La empresa ha respondido
Der Bestellprozess war einfach. Es gibt sehr viele Angebote, die der Fachhandel vor Ort nicht anbietet. Ein Produkt war bei der Lieferung ausgelaufen. Der Kundenservice (Kanval A.) hat sich sofort dar... Ver más
La empresa ha respondido
Leah B feedback was great solving my problem. The webpage is awful, it doesn’t let you put dicount coupons, it charged me twice without confirming the orders. But Leah helped me a lot Thankyou
La empresa ha respondido
4,8
Excelente
73 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Customer support is excellent
Customer support is quick and efficient, Esra was very kind to support with my question.
2 de julio de 2026
Opinión espontánea
Respuesta de drsturm.com
Good morning Lena,
Thank you for taking your time to write us this review.
We are over the moon to hear of your recent experience with Esra. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Great Customer Service
My enquiry was dealt with swiftly by Dean Q whose dedication to representing Dr Barbara Sturm to highest level could not be faulted. Thank you Dean for going over and beyond to ensure that I had a favourable outcome in such a quick space of time.
Great Customer Service!
3 de julio de 2026
Opinión espontánea
Respuesta de drsturm.com
Good evening,
Thank you for taking the time to share your review.
We are delighted to hear you had a wonderful experience with Dean. Thank you for sharing this feedback with us regarding your online experience. We will be sure to pass this onto the team!
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely weekend.
Warm Regards,
Dr. Barbara Sturm Consumer Services
I had an issue with my order as my…
I had an issue with my order as my complimentary gift was missing. The customer service representative was fantastic, especially kanval A , she quickly sent a replacement, I’m so grateful for her prompt and caring support!
30 de junio de 2026
Opinión espontánea
Respuesta de drsturm.com
Good afternoon Majda,
Thank you for taking your time to write us this review.
We are thrilled to hear that you had such a positive experience with Kanval who organised a replacement for your missing gift. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Sara AL was so helpful and quickly…
Sara AL was so helpful and quickly resolved the issue I was facing!
1 de julio de 2026
Opinión espontánea
Respuesta de drsturm.com
Good evening Jeanie,
Thank you for taking the time to share your review.
We are delighted to hear you had a lovely experience with Sara. Thank you for sharing this feedback with us, we will be sure to pass this onto the team!
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely evening.
Warm Regards,
Dr. Barbara Sturm Consumer Services
I have a very positive experience with…
I have a very positive experience with the Customer Service team, Kanval responded immediately and resolved the issue with my complaint very quickly. Thank you
25 de junio de 2026
Opinión espontánea
Respuesta de drsturm.com
Good morning Magdolna,
Thank you for taking your time to write us this review.
We are over the moon to hear of your recent experience with Kanval, and that she resolved things to your satisfaction. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
TOP Kundenservice
Top Kundenservice 1 A +++
Frau Sara AL sehr nett sehr freundlich und mega bemüht mir bei meinem problem zu helfen
ein ganz ganz grosses BRAVO und nochmals vielen lieben dank für ihre hilfe und überaus nette kommunikation MRose
29 de junio de 2026
Opinión espontánea
Respuesta de drsturm.com
Guten Abend Herr Muller,
vielen Dank, dass Sie sich die Zeit genommen haben, uns diese Bewertung zu schreiben.
Wir freuen uns zu hören, dass Sie eine so positive Kundenerfahrung mit Sara hatten. Wir werden dieses schöne Feedback auf jeden Fall an das Team weitergeben!
Wir freuen uns darauf, Sie bald wieder in unserem Shop begrüßen zu dürfen. Sollten Sie weitere Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren.
Im Namen von Dr. Barbara Sturm wünschen wir Ihnen einen schönen Abend.
Mit freundlichen Grüßen
Dr. Barbara Sturm Kundenservice
I love Dr.Sturm products
I love Dr.Sturm products. I started using last year and they are wonderful. Not only their products amazing but also their customer service. Leah B. helped me complete my recent order when needed help. She was prompt, courteous and very knowledgeable. I am so grateful that their products and customer service are both exceptional and make the whole experience amazing.
22 de junio de 2026
Opinión espontánea
Respuesta de drsturm.com
Good morning T,
Thank you for taking your time to write us this review.
We are thrilled to hear that you had such a positive experience with Leah who helped to place your order. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Miss Justine is very very nice
Miss Justine is very very nice! Thank's
23 de junio de 2026
Opinión espontánea
Respuesta de drsturm.com
Good afternoon,
Thank you for taking the time to share your review.
We are delighted to hear you had a lovely experience with Justine. Thank you for sharing this feedback with us regarding your online experience. We will be sure to pass this onto the team!
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Juliette V
Juliette V. went above and beyond to resolve an issue I had with a product I bought in-store. I switched skincare lines from Sisley Paris to Dr. Sturm, and Juliette further validated my decision to change brands.
23 de junio de 2026
Opinión espontánea
Respuesta de drsturm.com
Good morning,
Thank you for taking your time to write us this review.
We are over the moon to hear of your recent experience with Juliette, and that she resolved things to your satisfaction. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Audrey from customer service was a huge…
Audrey from customer service was a huge help! She was very friendly and kind and helped me with my order.
11 de junio de 2026
Opinión espontánea
Respuesta de drsturm.com
Good evening Libby,
Thank you for taking your time to write us this review.
We are thrilled to hear that you had such a positive customer experience with Audrey. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely evening.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Réponse parfaite et rapide à mes…
Réponse parfaite et rapide à mes sollicitations, j'ai dû retourner un colis, écoute et compréhension du service client, en particulier Kanval.
Ce n'est pas la première fois que je les sollicite, le service client répond toujours et satisfait mes demandes.
16 de junio de 2026
Opinión espontánea
Respuesta de drsturm.com
Bonjour,
Nous vous remercions d'avoir pris le temps de rédiger cet avis.
Nous sommes vraiment très heureux d'apprendre que Kanval s'est montrée professionnelle et efficace lors de votre échange et qu'elle a réussi à répondre positivement à votre demande. Nous ne manquerons pas de transmettre cet excellent commentaire à l'équipe.
Nous espérons vous revoir bientôt. N'hésitez pas à nous contacter si vous avez besoin d'une assistance supplémentaire.
Au nom de Dr. Barbara Sturm, nous vous souhaitons une excellente journée.
Cordialement,
Dr. Barbara Sturm Service Clientèle
great customer service
Kanval, the customer agent followed up with me , was very kind, and super diligent
15 de junio de 2026
Opinión espontánea
Respuesta de drsturm.com
Good evening,
Thank you for taking your time to write us this review.
We are over the moon to hear of your recent experience with Kanval, and that she was kind, helpful and resolved things to your satisfaction. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely evening.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Barbara Sturm products are amazing and…
Barbara Sturm products are amazing and the customer service is in a league of its own! Tabetha B went above and beyond to help me and it was greatly appreciated! At a time when customer service seems to be an afterthought, it is nice to know that companies like Barbara Sturm still appreciate and value the customer!
11 de junio de 2026
Opinión espontánea
Respuesta de drsturm.com
Good afternoon,
Thank you for taking the time to share your review.
We are delighted to hear you had a lovely experience with Tabetha. Thank you for sharing this feedback with us regarding your online experience. We will be sure to pass this onto the team!
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Sara Al is great help
Sara Al is great help , very professional and very quick in understanding the issues and solving problem.Had a great experience with Sara Al . Thank you so much Sara Al for excellent support ll definitely come back to you in sometime soon . Bye bye thank you.
8 de junio de 2026
Opinión espontánea
Respuesta de drsturm.com
Good evening Shweta,
Thank you for taking the time to share your review.
We are over the moon to hear you had a lovely experience with Sara, and she had helped resolve your issue. Thank you for sharing this feedback with us regarding your online experience. We will be sure to pass this onto the team!
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Die Kundendienstmitarbeiterin Tabetha B…
Die Kundendienstmitarbeiterin Tabetha B verdient 5 Sterne.
4 de junio de 2026
Opinión espontánea
Respuesta de drsturm.com
Good morning Helga,
Thank you for taking the time to share your review.
We are delighted to hear you had a lovely experience with Tabetha. Thank you for sharing this feedback with us regarding your online experience. We will be sure to pass this onto the team!
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Justine C was very communicative and…
Justine C was very communicative and responsive. She facilitated a customer service request with kindness and professionalism in a timely manner. That is unusual and refreshing these days.
4 de junio de 2026
Opinión espontánea
Respuesta de drsturm.com
Good evening Catherine,
Thank you for taking your time to write us this review.
We are thrilled to hear that you had such a positive customer experience with Justine. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely evening.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Re: STURM CS Experience
Re: Justine C
Personally I would like to extend my sincere appreciation to STURM Team for their professionalism and prompt actions throughout the customs clearance process.
Although the shipment encountered unexpected issues, Justine remained responsive and kept me informed along the way.
Thank you for your excellent customer service - truly and greatly appreciated!
4 de junio de 2026
Opinión espontánea
Respuesta de drsturm.com
Good evening Gresia,
Thank you for taking the time to share your review.
We are over the moon to hear you had a lovely experience with Justine, and she had helped resolve your issue with customs clearance. Thank you for sharing this feedback with us regarding your online experience. We will be sure to pass this onto the team!
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Brilliant Zara
Many thanks to Zara for being a great Customer Services advisor.
2 de junio de 2026
Opinión espontánea
Respuesta de drsturm.com
Good afternoon Mrs Murnaghan,
Thank you for taking the time to share your review.
We are delighted to hear you had a lovely experience with Sara Z. Thank you for sharing this feedback with us regarding your online experience. We will be sure to pass this onto the team!
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Justine C is great at customer service
Justine C is great at customer service. She is willing to go extra mile for the customer to cater to their needs. She is very polite and a pleasure to deal with.
2 de junio de 2026
Opinión espontánea
Respuesta de drsturm.com
Good evening Polina,
Thank you for taking your time to write us this review.
We are thrilled to hear that you had such a positive customer experience with Justine. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely evening.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Great products and a great customer…
Great products and a great customer service
I am so glad I have found Dr Sturm. There is not a product that doesn’t do what it is expected of it. All the products DO work. Amazing quality products and also a great customer service. Thanks so much Esra for your great support.
31 de mayo de 2026
Opinión espontánea
Respuesta de drsturm.com
Good morning Jo,
Thank you for taking the time to share your review.
We are over the moon to hear you had a lovely experience with Esra. Thank you for sharing this feedback with us regarding your online experience. We will be sure to pass this onto the team!
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
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