Je suis totalement satisfaite des aides de Sophia K pour les produits Docteur Barbara Strum . J ai été bien informée sur le détail de ma livraison à mon domicile sur une commande. Grand merci et très... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I have used Dr.Sturm’s products for more than 8 years and I think their plant based skin products are the very best. I travel a lot and order whatever I need from wherever I am. Their customer serv... Ver más
La empresa ha respondido
Der Bestellprozess war einfach. Es gibt sehr viele Angebote, die der Fachhandel vor Ort nicht anbietet. Ein Produkt war bei der Lieferung ausgelaufen. Der Kundenservice (Kanval A.) hat sich sofort dar... Ver más
La empresa ha respondido
Leah B feedback was great solving my problem. The webpage is awful, it doesn’t let you put dicount coupons, it charged me twice without confirming the orders. But Leah helped me a lot Thankyou
La empresa ha respondido
4,8
Excelente
73 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great products and customer service
I love every Sturm product I have tried (super anti aging serum, face cream, face cream light, the good vitamin c serum, face mask, night serum, sun drops) they all make my skin look and feel great! I also love how the products are packaged. And I received excellent customer service from Kanval A, who provided very helpful and timely information and I really appreciate it.
9 de abril de 2026
Opinión espontánea
Respuesta de drsturm.com
Good evening Amanda,
Thank you for taking your time to write us this review.
We are thrilled to hear that you had such a positive customer experience with Kanval and that she managed to answer your enquiry to your satisfaction.
We truly appreciate your wonderful comments about your experience with our products and brand, and we will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely evening.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Ich bin sehr zufrieden
Ich bin sehr zufrieden. In meiner Bestellung wurde etwas vergessen und es wurde ohne große Probleme nachgeliefert. Sara AL kümmerte sich sofort um eine zufriedenstellende Lösung. Tolle Produkte. Vielen Dank!
11 de abril de 2026
Opinión espontánea
Respuesta de drsturm.com
Dear Marina,
Thank you for taking the time to share your review.
We are sorry to hear you had an issue with your delivery, but we are thrilled to hear that you had such a positive customer experience with Sara AL. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Respuesta de drsturm.com
Dear Audra,
Thank you for taking the time to share your review.
We are thrilled to hear that you had such a positive customer experience with Kanval. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Ich bin nicht nur von den Produkten sehr begeistert, sondern auch vom Kundenservice
Ich bin mit den Produkten sehr zufrieden!!!! Hervorheben möchte ich auch den exzellenten Kundenservice, da im speziellen KANVAL A. Die Dame hat mich extrem unterstützt. Nochmals herzlichen Dank
1 de abril de 2026
Opinión espontánea
Respuesta de drsturm.com
Dear Eva,
Thank you for taking the time to share your review.
We are thrilled to hear that you had such a positive customer experience with Leah. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Very helpful!
Leah B was very helpful when I han an issue with a reseller, superfast response and very kind approach :-)
25 de marzo de 2026
Opinión espontánea
Respuesta de drsturm.com
Good evening Magdalena,
Thank you for taking your time to write us this review.
We are delighted to hear that Leah was helpful, efficient and managed to resolve things to your satisfaction. We will be sure to pass this great feedback onto the team!
We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future.
On behalf of Dr. Barbara Sturm, we wish you a lovely evening.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Good customer service
I had a good experience with the customer service team , particularly with Sophia Z, she responded to my email promptly and went extra mile to help me locate my products. I was overwhelmed because I had lost my receipt but, with kind words she assured me that she was going to help and she did promptly .
23 de marzo de 2026
Opinión espontánea
Respuesta de drsturm.com
Dear Esther,
Thank you for taking the time to share your review.
We are very sorry to hear that you had cause to contact us regarding your recent order but we are happy to see that you had a positive customer experience with Sophia Z. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Products are the best I have ever used…
Products are the best I have ever used among high end skin care lines. Customer service is excellent with any product questions being answered quickly. Emilie K. Responded with intelligent and specific answers.
24 de marzo de 2026
Opinión espontánea
Respuesta de drsturm.com
Dear Susan,
Thank you for taking the time to share your review.
We are overjoyed to hear that you are loving our products and had such a positive customer experience with Emilie K, who successfully guided you with her answers. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Justine C was very helpful with my…
Justine C was very helpful with my customer service question. She emailed me right back with the correct information 👍🏻
18 de marzo de 2026
Opinión espontánea
Respuesta de drsturm.com
Dear Deborah,
Thank you for taking the time to share your review.
We are thrilled to hear that you had such a positive customer experience with Justine. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Respuesta de drsturm.com
Dear Margherita,
Thank you for taking the time to share your review.
We are absolutely delighted to hear you had a lovely experience with us.
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Very kind customer service
Very kind customer service, thanks to Juliette❤️
13 de marzo de 2026
Opinión espontánea
Respuesta de drsturm.com
Good evening,
Thank you for taking your time to write us this review.
We are thrilled to hear that you had such a positive customer experience with Juliette. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
Wishing you a lovely evening on behalf of Dr. Barbara Sturm.
Kind regards,
Dr. Barbara Sturm Consumer Services
Helpful experience
4 de marzo de 2026
Opinión espontánea
Respuesta de drsturm.com
Dear Ben,
Thank you for taking the time to share your review.
We are absolutely delighted to hear you had a helpful experience with us.
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
I have had this brand on my wish list…
I have had this brand on my wish list for a few years and recently decided to treat myself to one of the discovery sets. It included seven mini sizes, and I added four additional minis, so I was able to try a really good range of their travel-sized products.
I went into this expecting to maybe find one product that I loved enough to introduce into my routine. Instead, I have ended up genuinely impressed by four.
The first was the Hyaluronic Serum. It absorbs into the skin within seconds and dries down beautifully, making it very easy to layer. Initially, I questioned whether something that felt so lightweight could be hydrating enough, but the real test was the following morning when I cleansed my skin. It felt balanced, plump and properly hydrated, which completely changed my perception of the formula.
The second standout for me was the Better B Serum. I struggle with enlarged pores, and after around five days of consistent use, I noticed a visible difference in the overall appearance of my skin. It looked smoother and more refined, which I was honestly not expecting in such a short space of time.
I was also very impressed with the face cream. I have oilier skin, so richer creams often sit on the surface and feel heavy. This one did the opposite. It applied smoothly, absorbed well and genuinely felt like a second skin, leaving my face comfortable and hydrated rather than coated.
Finally, one of the biggest surprises was the Super Anti-Aging Night Cream, which I received as a complimentary gift. It is easily one of the best night creams I have used. It feels nourishing without being greasy, and it works beautifully if you like to take a few minutes to massage your skin in the evening. By morning, my skin felt deeply hydrated and healthy.
What has stood out most is that, although some of the textures feel lightweight, the hydration is very real. You notice it when you cleanse the next day, your skin feels supple, plump and balanced.
I have been using these products for just under three weeks now, and my skin has genuinely never felt better. I also appreciate the ingredient quality and the higher concentrations used in the formulations, which makes the price point feel justified to me.
I initially thought I might fall in love with one product. Instead, I have found four that I plan to repurchase. Thank you, Dr. Barbara!
24 de febrero de 2026
Opinión espontánea
Respuesta de drsturm.com
Dear Pink Petals,
Thank you for taking the time to share such a thoughtful and detailed review.
We are absolutely delighted to hear how much you enjoyed exploring the Discovery Set and that several products have made such a positive impression on your routine. It’s especially wonderful to know that the Hyaluronic Serum, Better B Serum, Face Cream and Super Anti-Aging Night Cream have delivered visible results and hydration that you can truly feel.
Your kind comments about the textures, performance and ingredient quality mean a great deal to our team, and we will be sure to pass your lovely feedback on internally.
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.