Dutch Cargo Bike - Melbourne - Flagship Store Opiniones 

Respuesta de Dutch Cargo Bike - Melbourne - Flagship Store

22 mar 2026

Thanks Glen, really appreciate your kind words.

The Nevo GT Vario is an outstanding bike—great choice. Glad to hear you’re enjoying it, and that our team could give you that confidence and peace of mind. We’re always here if you need anything down the track.

Respuesta de Dutch Cargo Bike - Melbourne - Flagship Store

22 mar 2026

Thanks Jason, really appreciate the recommendation.

We’re glad you had a great experience from order through to delivery and afterwards. Enjoy the Amflow MTB — it’s an awesome bike — and we’re always here if you need any help down the track.

Respuesta de Dutch Cargo Bike - Melbourne - Flagship Store

22 mar 2026

Thanks so much for the great review and recommendation.

We really appreciate your support and are glad you were happy with the communication, the deal and the fast dispatch. Enjoy the bike, and please reach out anytime if we can help.

Respuesta de Dutch Cargo Bike - Melbourne - Flagship Store

22 mar 2026

Thanks Adam, we really appreciate your review.

We know buying your first e-bike or cargo bike can feel like a big step, so we’re very glad our team could make the process easy and stress free. Thanks again for the recommendation, and we’re here anytime if you need support.

Respuesta de Dutch Cargo Bike - Melbourne - Flagship Store

22 mar 2026

Thanks Ashok, great to hear the bicycle arrived safely and that you’re enjoying it so much.

We really appreciate your support, and if you ever need any help or have any questions, we’re here for you.

Respuesta de Dutch Cargo Bike - Melbourne - Flagship Store

22 mar 2026

Thanks Jono, we really appreciate your review.

Glad we could help you choose the right bike and get it to you quickly. Enjoy the ride, and let us know anytime if you need anything.

Respuesta de Dutch Cargo Bike - Melbourne - Flagship Store

6 mar 2026

Thanks, David — really appreciate your review.

Great to hear you found the communication fabulous and the team super helpful. And thank you for joining our Subscribe-to-Own program and choosing the Urban Arrow FamilyNext — it’s an awesome setup.

If you ever need help with accessories, setup tweaks, or anything along the way, we’re here for you.

Respuesta de Dutch Cargo Bike - Melbourne - Flagship Store

5 mar 2026

Hi Mick — thanks for the feedback.

To clarify the timeline from our side: payment was received on 19 February and the bike was dispatched on 23 February. Big Post / Northline attempted delivery on 27 February, but the larger vehicle wasn’t able to access your property. They then arranged re-delivery using a smaller truck, and the bike has since been delivered.

We agree the missed ETAs and lack of proactive follow-up from the courier was not acceptable and not the standard Dutch Cargo Bike aims for. We’ve lodged a formal claim with Big Post / Northline regarding the communication and service issues.

On the refund point: once an order has been dispatched and is in transit with the carrier, we’re not able to accept a refund request until the item is returned to us.

Please keep us posted via email if you need anything further. Regards, Jurgen

Respuesta de Dutch Cargo Bike - Melbourne - Flagship Store

3 mar 2026

Thanks, Andy — we really appreciate your message.

We’re glad our quick replies and guidance helped you feel supported, and that it’s helped build your confidence around road safety. That sense of community is exactly what we’re aiming for, and we’re always here if you have more questions as you keep riding.

Team Dutch Cargo

Respuesta de Dutch Cargo Bike - Melbourne - Flagship Store

27 feb 2026

Thanks for the review — we really appreciate it.

Glad you found our service reliable, and that our follow-up helped while the delivery was delayed outside of our control. If you need anything else at all, we’re here to help.

Respuesta de Dutch Cargo Bike - Melbourne - Flagship Store

27 feb 2026

Thanks, Lisa — really appreciate you sharing the full story.

We’re glad the wait ended up being worth it and that you’re loving your orange I:Sy Adventure. Thanks as well for your patience through the delay — we’re happy it resulted in a better final setup and more colour options. Great to hear the motor noise settled in as expected and it’s now whisper quiet.

If you ever need anything down the track (accessories, servicing, tweaks to fit), we’re always here to help.

Respuesta de Dutch Cargo Bike - Melbourne - Flagship Store

20 feb 2026

Thanks, Daniel — appreciate you taking the time to leave a review.

Great to hear you found the service prompt and the customer support fantastic. If you need anything else at all, we’re here to help — and enjoy your new Amflow!

Respuesta de Dutch Cargo Bike - Melbourne - Flagship Store

20 feb 2026

Thanks, Tim — really appreciate you sharing this.

Great to hear the test rides and the team’s relaxed, knowledgeable approach helped make the decision easy. Even better that you’re loving the AMFlow PL — it really is a whole new world once you get on a great e-bike.

Thanks as well for mentioning the after-sales check-in. If you ever want setup tips, accessory recommendations, or anything down the track, we’re here to help.

Respuesta de Dutch Cargo Bike - Melbourne - Flagship Store

20 feb 2026

Thanks, Alan — appreciate the review.

Great to hear you were happy with the price and the fast delivery. Hope your wife enjoys her new O2Feel iSwan — if you need anything at all down the track, we’re here to help.

Respuesta de Dutch Cargo Bike - Melbourne - Flagship Store

20 feb 2026

Thanks, Chris — appreciate you leaving a review.

Great to hear the Bullitt cargo rack was an easy fit and that the transaction and delivery went smoothly. If you need any other Bullitt parts or setup advice, we’re happy to help.

Respuesta de Dutch Cargo Bike - Melbourne - Flagship Store

11 feb 2026

Thanks, Michael — great to hear we could jump on the Urban Arrow hub issue quickly and get you back on the road.

Really glad you’re happy riders again. If anything else comes up, we’re here to help.

Respuesta de Dutch Cargo Bike - Melbourne - Flagship Store

3 feb 2026

Thanks so much, Quentin — really appreciate the kind words.

Glad the communication and guidance made things easy, especially as a new user. If you ever have any questions or want help getting the most out of your setup, we’re always happy to help.

Respuesta de Dutch Cargo Bike - Melbourne - Flagship Store

2 feb 2026

Your order was placed on Saturday and we processed a full refund of $114 on Monday. We understand how frustrating it is to place an order that appears in-stock, only to have it cancelled afterwards.

This happened due to a stock mismatch over the weekend (a timing issue between our website inventory and actual availability). Since then, we’ve tightened our stock checks and improved how quickly inventory updates on the site to reduce the chance of this happening again — particularly around weekends and periods of high demand.

If you’re considering ordering again, please contact us first with the item you want and we’ll confirm availability immediately before you place the order.

Again, apologies for the inconvenience and the wasted time.

Respuesta de Dutch Cargo Bike - Melbourne - Flagship Store

3 feb 2026

Thanks, Travis — we really appreciate you taking the time to share this.

Glad we could help from your first enquiry through to collection, and that you felt well-informed on delivery updates along the way. Enjoy your Amflow PL Carbon, and if you ever need anything — setup tips, accessories, servicing, or just questions — we’re here to help.

Thanks again for the recommendation.

Respuesta de Dutch Cargo Bike - Melbourne - Flagship Store

3 feb 2026

Thanks, Gideon — really appreciate it.

Great to hear you’re happy with the price and service, and most importantly that you love the bike. If you ever need anything down the track (setup tips, accessories, servicing), we’re here to help.