Dyson Ireland Opiniones 

Boought a dyson submarine vacuum, the lart number 973237-01 was requested but even after months ots not available, and the switch to remove tank from the head of wet roller- was broken within the guarantee period. Very difficult to contact them, very poor experience, never would have bought the machine but family members put pressure on me saying something like dyson is the gold standard which i knew is not the case. I thought i will use it very lightly and it still broke. Will never recommend anyone but why i brought this product, i have no clue. All i wanted was just the device should last which it didnt for even 1 and half years, and already breaking. Boutht this nearly an year and a half ago.

I purchased a Dyson Airwrap directly from Dyson Ireland because I trusted the quality of the product and the customer service. Unfortunately, one of the attachments broke after only about one month of normal use.

I contacted Dyson multiple times over the past eight months. Every time I was told the replacement part was out of stock and that I would be contacted when it became available. Eight months later, I still have no replacement, no update, and no estimated timeframe.

This is extremely disappointing for such an expensive premium product. The product itself is great, but the after-sales service has been unacceptable. Customers should not have to wait eight months for a warranty replacement.

I hope Dyson takes this complaint seriously and resolves my case as soon as possible.

Dyson customer & technical support is a complete & utter shambles.
I bought a Spot & Scrub Robot for 1200 euro on July 12th.
When it arrived the app didn't work so I contacted support , they could not fix and promised to replace the faulty robot , after 7 extremely frustrating calls with level 1 support still nothing is resolved no replacement has arrived and they are completely clueless. In my frustration I have now just requested a complete refund and this experience does not bode well for any further technical issues with the Robot.
After the horrendous experience I would advise never to buy another Dyson product as the support is non- existent.
You can only ever talk to level 1 customer support who have absolutely no power to help all they can do is log the complaint, the next level 2 support who the complaint is escalated to can only be contacted via email , and they do not respond or when they do it"s from a generic template where the complaint is clearly not even read or addressed.
With the premium prices Dyson charge for their products, the customer support is a complete disgrace.
I will NEVER purchase a Dyson product again and would advise anyone considering Dyson to choose another brand as it's clear Dyson do not care about their customers given the level of support provided.

I honestly couldn't believe that a company with Dyson's reputation would allow this level of customer service.

My husband was speaking to a customer service representative called Alexandra on loudspeaker, so I overheard the entire conversation. It was one of the worst customer service experiences I've ever witnessed. Alexandra came across as rude, arrogant, dismissive, and completely lacking empathy or effective communication skills.

As a global brand, I expected Dyson to have much higher standards when it comes to customer care. Respect, professionalism, and a willingness to help should be the minimum. Unfortunately, this interaction fell far below those expectations.

This was possibly some of the worst customer service I've ever received.
I contacted Dyson 12 times over 6 weeks and was told so many empty promises it makes me never want to buy another product from them if it means never having to deal with their CS again. I felt like I was doing all the work for them.
Long story ahead.
So I sent my airwrap for a clean, nothing really wrong but it would pause in the highest heat setting , I dont use it but wanted it fixed before it got bad. Dyson organised the collection and once I handed it over the nightmare began.

The website says you can track the repair with the tracking number, I wasn't able to get information about the repair but waited a week just incase it needed time to update.
That's when I first made contact with Dyson CS and they ensured me everything was fine and the update is coming. So I waited again.

I contacted a few days later and that's when they admitted my parcel was lost. After some reassurance anf empty promises from thr agent they opened an investigation and asked for 6 working days to locate it. Naturally I was unhappy but they assured me it would be located, I got an email that confirmed the team was investigating. At this point there wasn't anything more to be done. So I waited.
After 6 working days I sent a followup email anf waited for their response, next working day no response so I contacted Dyson CS again. I was told that they needed another 6 working days. I was annoyed and frustrated at this stage mainly due to the fact I had to seek out the update. I then said I would only agree if they confirmed that on the 6th working day they would call me with a resolution. They confirmed this and so I waited.
I allowed 8 working days and reached out again since no one was responding to me.
At this point I wanted a resolution and the agent on the chat said they would need another 6 working days. I didnt agree to it this time and asked for a manager to call me back and for someone to reply to my emails. They assured me this would happen and to wait 24 to 72 hours.
5 more working days passed and nothing, no email and no call. So I contacted Dyson again and this time I was told that they would once again contact me in 24 hours and its been noted as urgent.
24 hours pass and no call from Dyson, I contact again and the agent told me ill need to wait until Monday since the team doesnt work on the weekend. I was at this stage very annoyed. The agent then assured me someone would call by the end of that same day suddenly changing their tune and it seems someone suddenly became available.
When the "supervisor" did call, it was by far the worst call I've ever had from any customer service line. I have trained agents in call centres and I was appalled at how it was handled. They said that after 6 weeks my Dyson arrived at the repair location yesterday. They said it was in the UK hub, this didnt make sense since theres ahub in Dublin. Turns out it was is Dublin, the agent on the phone clearly didnt review any of my previous insteractions. So many times I had to ask them to correct themselves because they clearly didn't understand the issue. They kept saying "sorry" and then just silence on the phone, like a blank apology but not knowing why. They never mentioned the amount of times I had to contact them, how many empty promises they made, the lack of call backs. After I retold them the facts several times the agent would just say "as i have said before Ma'am the Dyson arrived yesterday"
They couldn't give me a timeframe for repair and refused to tell me any information about the centre they were calling from. They did confirm it was India.
The supervisor, after this absolutely terrible call, promised to send an email after the call to summerise what was discussed and to call me with updates but NEVER did. Its amazing how useless their CS team are.
I have lost faith in anything Dyson do if its this difficult to simply get a repair for something from a repair shop located 30 minutes from my house. My Dyson finally is back after 6 weeks and im happy with the repair but wont ever purchase from them again

Dyson used to be known for excellent customer service and high-quality products. Unfortunately, that no longer reflects my experience.
The quality of the products seems to have declined, while the prices continue to increase. The battery in my cordless vacuum lasted only about three years before needing replacement, which is disappointing for a premium-priced product.
To make matters worse, the after-sales service has also deteriorated. Getting support or resolving issues has been frustrating, leaving me with the impression that customer satisfaction is no longer a priority.
Overall, I no longer feel that Dyson products offer the value or reliability they once did.

Had my dsyon vacum for 1 year 13 months, guarantee is 2 years and just one month after it has expired my machine stopped working, they told me that repair would be approximately 150€ which I find absolutely ridiculous given that product is 500€ pleased avoid !

I bought a Dyson Gen5Detect in December 2025, unit failed in April 2026. Was advised by Dyson that Dyson would pick up the bear unit with all packaging provide, just hand the unit over for repair. Two weeks later DPD arrived with a box that could fit a dishwasher in it. My wife even asked if he needs bubble wrap and was told no. Got the unit back extremely scuffed and scratched up, clearly bouncing around inside the giant box. Two complaints later and one formal email from Dyson saying that the marks and scratches are cosmetic and they’re not going to do anything to rectify the situation. The new Dyson looks worse than the 11 year old unit it replaced.

Absolute pathetic company. If you’re reading this review you’re probably in the same boat and the only thing to do is to never buy another Dyson product again and tell everyone you know.

Blatant disregard for Irish Consumer Law & nonexistent customer service

I am completely appalled by Dyson’s abysmal "Owner Experience" team. After purchasing a faulty, premium machine, I was shocked to find out that Dyson refuses to provide protective return packaging to ship the defective unit back. They expect the customer to source specialist materials and assume the absolute risk of transit damage themselves.

Under Section 25 of the Irish Consumer Rights Act 2022, any remedy for faulty goods must be provided completely free of charge and without significant inconvenience to the consumer. Forcing a customer to hunt down packaging for a high-value machine is a blatant, unlawful shift of costs and logistics onto the consumer.

Worse still, after pointing out their legal obligations, their escalation team went completely radio silent. It has been over weeks with zero response to formal dispute communications. Broken promises, a total breakdown of trust, and a complete failure to engage.

I have had to pull the plug on negotiations, report them to the Competition and Consumer Protection Commission (CCPC), and initiate a formal bank chargeback to get my money back. Absolutely disgraceful behavior from a brand charging "premium" prices. Save yourself the headache and buy from a company that actually respects its customers and the law.

A new Hot & Cool Purifier machine had to be returned to Dysons IE repair centre because it was faulty on purchase and would turn itself off or not work in certain sockets. When they repaired it and sent it back out, DPD threw the machine over a 4 foot wall (my neighbours wall too Ill add, not even my home) and completely damaged it.

The machine was also not wrapped up securely in the box to Dyson's usual standard, making the damage worse. Dyson have not once responded to me, except to tell me I didnt send in proof of collection which I had done and I had actually set 'read receipts' on the email so could see it was opened and read. I have gotten a replacement from Havey Norman via my statutory rights, but I would never buy Dyson again as their standards have slipped very low since 2020. Customer service team are quite bad and one guy asked me what i wantged him to do, others would put you on hold and pretend to ring a manager. However another employee told me they cant ring their managers directly, so make of that what you will.

Dyson is a very poor quality. After 2 years both of my hoovers and a hairdryer broke. For the money that you pay it should last for at least 10 years

I am now on Month 10 of waiting for them to replace my Dyson hairdryer. My original could not be fixed, so a replacement was promised, but no matter how many confirmation emails I get or people I speak to, they still leave me waiting, terrible customer support team.

Had a Pure me cool fan/filter that warranty expired in late 2023. all of a sudden it turns on and cycles 1 to 9 power back to 1 on repeat. I unplug and have just get a error code of power cord and explanation mark on screen.

Support trouble shooting is: "turn it off and on again" lets charge you 90EUR for repair and no cant not tell you the error code reason.

in short useless support and expected much better from a premium product.

Horrendous support. My Airwrap broke within the warranty period. Sent it back for repair, they confirmed no repair possible -they will send a replacement.
Waiting for over 30 says now, contacted customer support multiple times, every time they could only say:”Answer will be provided within 24-48 hours”. Had to raise a formal complaint.

The online support is initially awful and gave incorrect product information twice, later cleared up by telephone call. The next-day delivery is a con too as I still don’t have tracking details 3 days later on a new €500 vacuum. Online help are next to useless and their basic comprehension of a question is shocking. They could not give me a tracking number or advise who the carrier was. I expected more when buying a premium product. Still await item, should have bought in shop or a different brand. Lesson learned.

Purchased a Dyson V11 in early Feb, battery kept falling off from day 1 and I realised there was a crack in the main body 1 month later in early March. I phoned Dyson and was promised a new body would be shipped in 2 weeks under the warranty, nothing ever arrived and no one ever contacted me. I followed up in April, the agent promised someone would contact me but again I heard nothing. In May I was promised a replacement because the matter was going on too long. I was told I'd have the replacement in 3-5 working days, when that passed I was told 10 working days, when that passed I was told I need to return the other Dyson first but also they never came for it, all this even though I was promised a collection and exchange on the same day. The agent said I'd be contacted in 24-48 hours to sort things and agree if it's being collected and exchanged on the same day or collected beforehand but surprise surprise no call back! I called again and was told as it's at the highest level of escalation it would be 5 days for a call back not 24-48 hours which makes no sense and also the agent couldn't raise the matter with his manager as he's not allowed to. I have never experienced worse customer care in my life, worse again that this is supposed to be a premium product! Never ever buying a Dyson again! Avoid!

Contacted customer service to report a broken part on a less than one year old cordless vacuum on May 15th. The woman was helpful and ordered it once she saw my part and confirmed it was indeed broken. She placed the order for the replacement and I received a confirmation email stating delivery would be approx 5 days. I emailed to request an update on 27 May as no part received. No response. Then an email simply stating your order has been cancelled with no explanation and no plan to replace my under warranty broken part. Very unsatiafactory. Order number was 1593150707

I trying to contact dyson customer service since few months (by phone and emails) also Is impossible to buy a fillers to dyson air purifier

I'd give this company zero stars if I could. Their hoovers charge lasts about 60 seconds and probably the worst hoover I ever owned. I bought a Dyson Hot and cold fan, It is like being beside a Jumbo jet taking off, it is so loud and it will never cool your room, and even at full speed (noise is unbearable) it's no more powerful than a €15 fan you'd buy in Argos.

I don't know how they are getting away with it for so long. People need to realise what kind of company this is and stop buying their products

Hi Dyson, I have placed an order on Friday, order number is 1593151473 and I have received an email with a dispatch email with a tracking reference. I have contacted twice today Dyson, on the digitial assistant platform and spoke to two members and none of them could tell me one usefull information about the order. I have also called Dyson and spent 30 minutes on the phone to be told the exact same generic copied answer the customer service is trained to say and the same thing happened, not one person is able to inform me where the order is or when will I receive it.
On the website you promote next day delivery, yet it is a false information, as it has been 3 days today since I have not received the order. If I would have known this, I would have not placed the order from your website.
The order I placed is a birthday gift and I trusted that your next day delivery is a true statement because I needed that item by this Friday.
You tell people you do next day delivery and you don't, it's false advertisement.