Dyson Ireland Opiniones 

I purchased a V8 cordless vacuum in 28 months ago (4 months out of warranty) and needed to replace the battery. I phoned customer support 9 times over a 2 week period to try and order a replacement battery but it was & continues to be out of stock. No solution was offered other than to purchase a new vacuum -a product which has not met my expectations for a premium brand!

My overall experience with Dysons customer support has been unhelpful, unresponsive,frustrating. I am now 4 weeks without a vacuum!!!

I’m very disappointed with my recent experience with Dyson customer service.

I placed an order for a Soft Roller Cleaner Head and replacement filter for my Dyson V11 on 23 February (order 1593140538). After hearing nothing for some time I contacted support and was told the order had never been processed in their system.

On 3 March a Dyson customer service representative created a replacement order for me (order 1593141712) and advised that it would arrive within approximately 10 days.

However I have now received confirmation that this replacement order was also cancelled instead of being dispatched.

My case has now supposedly been escalated and I have been asked to wait a further 5 working days for a response, despite the fact that this issue has already been ongoing for several weeks.

Unfortunately this is not the first time I have experienced serious issues with Dyson customer service. Previously I spent months trying to resolve a fault with my machine which involved multiple failed repair collections and repeated delays before the issue was eventually resolved.

For a premium brand this level of customer service is extremely disappointing. At this point I simply need the Soft Roller Cleaner Head and filter so that I can properly use my Dyson V11.

Absolutely horrible place to order off.
Bought a filter for a Dyson fan , was told 3-5 days 14 days later zero emails no tracking no nothing , then got a refund for the filter no explanation no nothing, ordered it again same thing happened. Got onto the phone and the live chat they did nothing for me. Make matters worse both times I ordered the filter they seemed to altered my address for some strange reason. Tried to get that resolved and was told it was me that added a county I’m nowhere near???? , they told me they couldn’t resolve the problem that it was a problem for the courier.
Disgrace of a website.

Good thing is the uk version is far far better bought it today and already got tracking for it.

Do not use the Irish site

I bought a hoover less than a year ago and one of the brushes is now faulty and brought it to Dyson customer service more than a month ago. They said that the piece was out of stock and they would have contacted me when it becomes available. After a month and several calls, I am still waiting for it. When I contact the customer service they are no help at all, saying they don't know the lead time for the replacement and they sounds not knowledgeable at all. No hope to speak to a manager or somebody that can really help. This is not the customer service you would expect when you pay a hoover almost 1000 euros, not mentioning that we have been customers for many years now, having different product types. For sure, we won't buy Dyson products anymore after this experience.

Purchased my second Corrale end of 2023 and now the battery shuts down after 5 minutes. Contacted support as just out of warranty and they want €90 to repair it! Very disappointed in this as it costs so much originally they should do more as googling the issue it seems to be a known fault.

I ordered a new battery for a v8 on 2nd February. After 2 weeks I still hadn’t received the battery and I contacted their customer service. I was told that the part was out of stock and to try to find it elsewhere. I was told I would be refunded. However it is now 6th march and I still have not received a refund. I have called many times as well as speaking to online chat and each time I am being told my refund will be processed soon. I will never ever buy a Dyson product again due to the horrendous back up service.

Horrendous customer support. Sent machine under warranty to be fixed as stopped working suddenly and came back covered in marks and scratches as it had obviously been banged around the place and it didn't have one mark when sent to them. When I complained they kept saying someone would follow up and call me back and I would have to wait for that as nothing else could be done, this happened several times. Extremely frustrating, such time wasters. Terrible service.

I am beyond appalled by Dyson’s disgraceful handling of what should have been a straightforward warranty replacement. After receiving a replacement vacuum, three separate parts have already had to be replaced, and now a fourth part was supposedly ordered, complete with an order number, yet it has never been dispatched. Despite four phone calls and six emails, I have received no meaningful response, no update, and no resolution. The complete lack of accountability is staggering. As a customer with an impairment, I was made to jump through endless hoops rather than being provided with appropriate support, which only compounds the unacceptable nature of this experience. I have now submitted a Subject Access Request to obtain all records relating to my case as I am preparing to take this matter to the Small Claims Court in Ireland to pursue a refund, and an interview will be taking place regarding how this situation has been handled. For a company that presents itself as premium, this level of incompetence, disregard, and customer neglect is indefensible. Avoid this company at all costs.

I would like to place 0 star . Very bad service. Placed an order first didn't arrive on time . Contact customer service team. They said something wrong with order, placed order again. Still didn't get, each time try to contact the delivery time fram difference. Their own staff didn't know the exact delivery fram. I'm frustrated from them. Uk based service team is way better than Ireland. I had very good experience with them compared to Ireland. You get delivered your product before then time period fram. I will give them 10 star if I could.

unfortunately 0 stars wasn't an option.

First i received a broken machine (can happen), then i wasn't able to get a replacement (out of stock). The option they gave me was with less attachment for the same price (weird). i said i wanted to return it, and i'm 1.5 month (literally) waiting for my refund... Support chat is the worse, each chat is taking 45 min. Each chat ends with: i'm sorry but we can't do anything at the moment.

DON'T BUY DYSON FROM THEIR WEBSITE!

We were looking at buying a Dyson in person throughout Dublin but couldn’t find one with stock.
When we saw on the Dyson website we get free next day delivery we were really excited as most companies don’t offer this unless they use some sort of express shipping.
I get an email at 7 PM saying it’s dispatched but no tracking number yet offered, only an internal Dyson reference number.
Next day nothing happens. I reach out to Dyson and they immediately send me to Anpost. I get in touch with Anpost, they tell me without a tracking number they cannot check, I should talk to Dyson.
Back to Dyson again, I explain the situation and I simply ask if the item is still in their warehouse or already been passed on to Anpost but they probably didn’t scan it.
Customer rep kept going around in circles, said when it dispatches I should be notified.
I was, but not provided a tracking number? Hello? Are you listening?
Imagine having to listen to people that live in SEA explain to me how things work in Ireland with Anpost.
Stop outsourcing jobs to people who don’t give a rat’s ass you cheap bastards.
Avoid at all costs.

Dyson promises next day delivery.
They do not honour this pledge.
Make sure you are not depending on them to honour it.
I placed my order yesterday and the An Post representative did not have it this morning.
I contacted Dyson and their agent rammed it down my throat that it would be delivered today. I told him that the post had already been delivered and the item was not. He still insisted that it would be delivered today. Needless to say? It didn't happen.
If they are going to pledge next day delivery, they need to use a courier, not the post office.

I ordered airstrait from Dyson in cork, but because of some address issue it never reached me. I contacted them for a refund and they swiftly processed it for me in less than 5 days. After reading all bad prior reviews here I was very scared about my refund but they were very supportive with mine and prioritised it through and through

I purchased my Dyson Airwrap in September 2025 and registered it under my account. The warranty is active until 2027.

Within the first week, I reported a fault with one attachment. I was told it would be replaced free of charge once available. I agreed and waited.

Almost six months later, the issue is still unresolved. The part is still unavailable, and now I am being asked to provide the original purchase receipt to process the replacement. This was never mentioned when I first reported the issue. The machine is registered, the serial number is verified, and the warranty is confirmed in their system.

It is frustrating that a warranty claim reported on time is now blocked by internal requirements. I expected better support for a premium product.

I contacted Dyson Customer service last week because I have a Dyson animal big ball 2 which is within warranty. I gave the Agent my details and the product and my details were located online. All good so far. I explained that the main attachment had broken in two parts and the flat head part for the stairs had lost the friction part. I was asked to photograph the products and when the images were sent through I was told that they were not in stock and would I like to book a repair?! I asked why would I book a repair, to what end. I was given a generic answer that this was the best and only option available. So I proceeded to confirm my address. 2 seconds later I was asked by an agent if they could help me. What?? I said I had just spent 25 mins explaining, uploading pictures, etc and I had to repeat myself? I was told that due to a technical issue the chat had dropped and yes unfortunately I would have to repeat myself. I thought to myself this is intentional to frustrate a customer. Dyson can stick their product where the sun doesn't shine because after buying a product for 380 euro and the attachments don't last two years, I won't purchase again.

Only giving one star as there is no option for zero stars. Appalling customer service. my corrale straightener bought Oct 25 broke, it was sent back for repair and returned to me still not working. They were due to collect again and they didn’t turn up after my husband stayed at home for th day. Have escalated several times and most times have not received a call within 24-48 hours. My courier service says it has been delivered back to Dyson but they can’t find it and have made me wait. Customer service is completely incompetent.

Absolutely shocking customer service. Bought my daughter a Bluetooth enabled air wrap for Christmas. It never worked. Logged a call on 30th of December, promised call back after call back, my most recent call was today, 07/02 Personally made 10 calls to them before they offered to take it back to repair. I don't want a repair I want a new unit as it never worked. I have no choice, either be left with a useless product or accent a repair. Abysmal customer service. Would never buy from Dyson again.

After sale service is non existent. I’ve tried to perform a product return on the website, by email and by phone. On each call (5 so far) I have been lied to about how to return the item. Over a month later Dyson still hasn’t sent a return label despite registering the return in their system.

Purchased from Dyson November 2024, all fine.
On same date November 2025 a payment for same amount appeared on my visa, to be clear we did not order or receive a second item. I did not authorise a Visa card payment. After numerous calls to Dyson and my bank the issue is still not resolved. My real worry is that my visa details are on record with Dyson, how is this allowed under GDPR regulations?
February 2026 and issue is still not resolved!

Worst customer service ever. Terrible products. Joke of a company. James Dyson-they are letting you down big time.