Dyson Ireland Opiniones 

DO NOT ORDER FROM THEM - WORST COMPANY TO EVER DEAL WITH!!!!

ordered a dyson airwrap on november 19th which was next day delivery. Item was never deleivered. Contacted an post who advised they received the item but could not deliver it as no address was on it only my name!! Even do i gave you my address.

Called customer service who refused to reissue the device even after confirming the address was not listed and was an error on your part and a refund would be issued.

An post confirmed on december 1st the item was received back to you. I call your customer service team who then state im not eleigible for a refund because items were missing. Even do it wss confirmed never to be received be me.

Said a request for a refund was sent. I received a email on december 17th advising my refund would be with me in 5 business days.

It was never received, so call you guys back, and then stated that they couldnt tell me why i didnt get a refund.

Called you back on january 2nd for a transcription of all calls and to raise a complaing. Complaint was raised and advised a complaints handler would contact me within 3 days.

No such call took place, called you back on the 9th of janaury to be told my complaint was closed and a refund issued. How can you refund me when it was allegadly done in december. Again i was told 5 business days from the 2nd.

Guess what still no refund after nearly 2 months.

Raised a charge back to revolut with proof of never receiving it with attachments from an post and your emails confirming a refund that never was recived revolut then went back to you for clarification.

You guys refuted the charhe back and stated "the customer received the item - no refund eleigible".

Revolut again have gone back to you stating it was never received and refund is due.

2 months later and so many accusations made that are untrue and unlawful against me and holding onto my funds illegally.

SHAMBLES OF A SUPPOSED GLOBAL BRAND

Ill be seeing ye in court!

Dyson cordless vacuum is a toy, not an actual appliance you can rely on. Battery life is atrocious (even with brand new batteries in two units), the filter is constantly clogging so it doesn’t work when you need it and stuff constantly falls out from front (after you’ve finished vacuuming so now it dumps everything back on the floor.

It’s impressive I suppose how a company can market itself as cutting edge when in reality most of their product lines are overpriced useless junk in comparison to much better and cheaper options.

Returns process is an absolute nightmare. Logged multiple return request but no returns label issued. Communication channels don’t work, email no longer monitored, phone support not picking up after an hour, no live chat or WhatsApp, FB messenger unanswered. Steer clear if there is even the slightest chance you might need to return something. Will never buy from Dyson direct again.

Rubbish company, promised next day delivery before Christmas, ordered on the 22nd, didn't arrive until the 29th. Deeply disappointed and won't be a returning customer.

Do not buy a Dyson vacuum! The battery life is rubbish (now at 30 seconds max), replacement parts are expensive and for the money you are paying, it just isn't worth it. This is our third version of the same model (only because it's convenient when it is working). There won't be a fourth. Learn from our mistakes!

Item was never delivered. Kept stringing me along for 4 weeks saying to wait a few more days before saying the item was delivered and we cannot assist you any further and closed out my order. I have a home security system with cameras and an electronic gate and nobody came to my house when they say it was delivered

I ordered v11 Dyson on December 1. And haven’t received it since then.
I contacted Dyson support several times, and every time they confirmed I will receive the delivery in 48 hours. It’s been 19 days since I ordered it and I am still waiting.
Dyson team - please contact me.

My sincere thanks to Vikram who so kindly assisted me on FaceTime to replace a new head to my 8 year old Dyson

The head broke away from the pole suddenly and I had no idea where to go to have it repaired so I called 448002980298 and was so fortunate to have been connected to Vikram

He explained the collect and repair process at a cost of just €89 for repairs & collection which I think is very reasonable.

I mentioned that I actually had a new head.. It had been mistakenly included with a replacement filter ordered some years ago which Dyson had allowed me to
hold onto

Vikram assured me that there was now no need to send the hoover away because he could guide me to take off the broken head and apply the new one after he was satisfied that I had the correct part

I have limited mobility and a disability with my hands but Vikram assured me there was no problem and that I could do it myself

I am delighted to have it working again without the need to send it away for repairs and have to wait and pay to get it back

Many thanks to Vikram for his courtesy and patience and full marks to Dyson for an excellent customer experience.

I purchased the airstrait last year. It was working fine for a while but then the filter stopped working. Even when following the cleaning instructions, the product would stop running showing a message saying the filter is blocked.

I checked if I could find a replacement filter online but they were out of stock on the Dyson website.

I contacted Dyson multiple times to get some help. Every time they said they can send a replacement filter but since it is out of stock, I would have to wait for them to be back in stock. They shouldn't offer to replace a part that isn't even in stock, and it hasn't been in stock for months since I was checking it myself way before trying to contact them.

They were not willing to replace the product itself, and when I asked why it was taking so long to have the filters back in stock, they would give very generic answers and not actually answer my question. Very unhelpful. Sounds like they are just answering from a script and not actually reading my messages.

Placed Black Friday order on an item for Pre-order item at significant discount + Received order confirmation for this.
Payment reverted without any notification and it took contacting dyson support for them to notify that the order was cancelled because there was no stock available....i.e. the whole point of a pre-order!!

I had to contact Dyson customer support on Saturday afternoon 29/11/2025 from Ireland. Was first surprised they were open to take calls on a Saturday but went ahead. Usual instructions on recording with a warning I'd waiting 20mins. Rolled my eyes and muttered and next thing I know I was speaking to a Peter based in Greece with a minute! Peter was extremely helpful, patient and courteous. I explained my problem a Dyson animal v11 over 5 years old had been working no problems previously had actually done my hoovering in house and had taken it out to do a quick hoover of the car. When the suction began whining then correcting itself. I had it on boost which I don't use very often and put it down to that and shifted it to medium and carried on but after 3/4 minutes it started whining again. I popped it on to stand to see if it needed charging up and left it for 10mins. It charged up so I tried it again. Whining continued so decided to call it a day. So that's was it call to customer service needed...Peter listened to whining asked me to empty bin. I'd already done that. Then he asked me to check if I could see any debris in the cyclone part. Nothing I could see, cleared out a bit of fluff but that was it. He then asked could he have access to the cyclone part via a camera link on my phone! Besides not haven done this before and getting quite worried about the chance I might be on the receiving end of a scam and in danger of having my bank account accessed Peter without making me feel stupid talked me through the whole process and diagnosised I need a new cyclone, gave me a price for that and then sent me a link to make my payment. Reassured me I'd be able to change the part myself. It would be with me with 5 working days. And wished me a good weekend.
The part came within the timeframe with everything I needed to do the change over. Only problem was I needed to ask a neighbour to remove last screw for me as the allen key was breaking down the screw head. Anyway all went well after that. Put everything back together and hurrah I can hoover again.
I particularly want to thank Peter he's a credit to his job. And pleased I don't have to purchase a new Dyson yet.

Do not buy direct from Dyson Ireland.
This is not a negative product review. It is a warning for others to not buy from them as the returns process took me months to get a refund.
I was told every time it would be sorted and please allow 5 days. After 5 days I would not receive refund and the conversation would start all over again, i.e. That was not processed, I have processed it now , please allow 5 working days"
It started to drive me insane. I think it was about 2 months , luckily I decided to open a chargeback with my bank so they sorted it in about 2 weeks. I am happy I did as if I was still dealing with Dyson Ireland,. I think I would not have gotten any refund.

My advice , dont buy direct. If you wish to purchase a dyson, buy from a retailer like harvey norman or currys. You will have a better returns experience.

p.s. one of the dyson support agents actually advised me to open a charge back with my bank , which I think is very unorthodox.

I was quite shocked when I took to Trust Pilot to review Dyson's standing. I see many people with a hatred of the Dyson product and I can fully understand why. My first wired vac from Dyson wouldn't even stand up on long pile carpets i just fell over the minute you let go of it. I thought how strange for a product that is supposedly "high tech". It was years before we decided to invest in yet another wired vac from Dyson. And although this one does stand up its the weight of a small truck and impossible to get upstairs. I'm not surprised that the handle has now broken away from the body.
They cost a small fortune they are consumed by small irritating faults and to be honest they don't perform any better than any other premium vac, for much less outlay. I'm afraid that's the last Dyson in our house. Why I didn't stick with Hoover I just don't know.

I've had a V11 for the last 5 years. It's like triggers brush at this stage. I've had to replace every single part of it. Tiny wheels breaking, fabric strips falling off, brush heads failing. Waiting for this to finally break so I can buy a cordless alternative. .

Allow me to give you a simple and better solution for Dyson customer care,
Don’t buy Dyson, easy peasy
It is a hover not a rocket
Hoover can’t get troubleshooting
It is not a computer.
It should be Charge and clean nothing more nothing less.

I purchased a cordless Dyson vacuum 2 weeks ago and after the first use immediately regretted the purchase. I purchased the light weight model. The model name is not visible on the vacuum and created more hassle when I was researching how to empty it as this is not intuitive and I did not want to break it by forcing it open. The max power option lasts about 10min before requiring a recharge. I have to go over area several times. It is awkward to use on stairs. It causes arm strain particularly when hoovering the stairs as the weight is located at the handle end. The wall mounted charger is an unwelcome addition to any room other than a designated utility room. Why are there so many Dyson sales reps? If modern Dyson appliances were as good as they were originally, they would sell themselves. The 1 star is purely for good experiences with Dyson in the past.

Avoid the hoover like the plague

Do not purchase from Dyson. Customer service is appalling. Warranty / guarantee completely pointless as they will always respond that the machine wasn't maintained or cleaned despite evidence that it was. You will spend hours on pointless chats with bots and agents with zero resolution. The product itself is a joke. Only positive reviews allowed on their website - huge red flag.

Dear Dyson Ireland Customer Service,

I am writing to make a formal complaint regarding the unacceptable level of customer service I have experienced since purchasing a Dyson Supersonic R hair dryer from your website on Saturday, 4th October 2025. I received the product on Tuesday, 7th October 2025.

On Wednesday, 8th October 2025, I contacted Dyson to enquire about exchanging my hair dryer for a model with a longer cord, as the one I received was shorter than expected. Since then, I have made numerous unsuccessful attempts to reach your support team.

I downloaded the Dyson app and used the Digital Assistant, which stated that a return label would be issued to me. To date, I have not received this label. I have also tried contacting Dyson through three different phone numbers with no success, and have sent two separate emails to addresses listed on your website and app.

Out of these two emails, I received one reply, to which I responded immediately—but have had no further communication since. The second email I sent bounced back as undeliverable.

My main concern is that I am entitled to a 30-day “change of mind” return period, and due to Dyson’s lack of response, this period is rapidly expiring. I do not wish to be left unable to return this product because of Dyson’s failure to provide timely support.

As a professional hairdresser, I also previously requested a business meeting at several Dyson locations, but again received no response. I find this level of service completely unacceptable from a company with Dyson’s reputation, especially for products positioned as premium and priced significantly higher than competitors.

At this point, I no longer wish to exchange my product. I am requesting a full refund. The hair dryer is unused and ready to be returned as soon as Dyson provides the return shipping label.
Would I certainly not buy from them again.

Customer service were very helpful and replacement part arrived the following day